• BAHC Customer Guidelines Quiz

  • 1. In preparing for your their cleaning, for us to provide them with the best clean possible, we ask that the client picks up any clothing, household items or toys.*
  • 2. In preparing for their cleaning, the client must declutter all surfaces AFTER the cleaning technicians arrive.*
  • 3. In preparing for a Move-in/Out Cleaning, which of these statements is false?*
  • 4. How many days before a scheduled cleaning will a client receive an reminder EMAIL?*
  • 5. A client will receive a follow-up survey via email after cleaning.*
  • 6. Entry to Home, Keys and Alarm Systems: Which of these statements is true?*
  • 7. If a client cancels very last minute, the client is NOT responsible for the late cancellation/lockout fees*
  • 8. In the event the client chooses to leave a door unlocked or to place a key under a mat, BA House Cleaning will not be held liable for any theft or damages to the client’s home.*
  • 9. We provide all of the cleaning products and equipment needed to clean our client’s home.*
  • 10. We are not responsible for ANY damage caused by cleaning products or equipment provided by the customer.*
  • 11. All of our employees DO NOT NEED go through our training program or learn BA House Cleaning cleaning standards.*
  • 12. If a client would like to be present for the arrival and home access, they should understand that we have a 3-hour window of arrival.*
  • 13. The first cleaning is quoted based on a normal home condition. If a client’s home requires special attention, we will either need to extend our time at an hourly rate or prioritize their cleaning.*
  • 14. Things our cleaning technicians do not clean: (Select all INCORRECT answer(s))
  • 15. When a client wants to reschedule, a reschedule requests must be made using our online Reschedule Request Form.*
  • 16. Regardless of a client’s regular schedule, if they skip two cleanings in a row, they will be charged the full, non-discounted price for the catch-up cleaning.*
  • 17. Which of the following is NOT a reason for us keeping a credit card on file?*
  • 18. Tipping: which of these statements is true?*
  • 19. If a client cancels or reschedules a service less than 48 hours before their originally scheduled date, we will charge a $100 late cancellation fee to help compensate the cleaning technicians for the loss of income.*
  • 20. Lockouts: which of these statements is true?*
  • 21. Clean Guarantee: which of these statements is true?*
  • 22. Price Adjustments: which of these statements is true?*
  • 23. Pets: We are a pet-friendly company, but we would appreciate the customer’s help in making sure that their pets are secured and safe on cleaning days. We cannot be responsible for pets that “escape” when our cleaners are entering/exiting their home.*
  • 24. Valuables: A customer must secure any money, credit cards, and checkbooks before their scheduled cleaning, as we are not responsible for missing currency.*
  • 25. Broken/Damaged Items: which of these statements is true?*
  • 26. Lifting, Climbing and bending: Our employees' safety and wellbeing are very important to us, and we are determined to keep them safe. Which of these statements is true?*
  • 27. Climate Control: Which of these statements is true?*
  • 28. Online Booking: Booking a service online doesn’t guarantee the customer a spot for that date/time.*
  • 29. Non-Solicitation of Employees: All of our staff have signed a Non-Compete agreement with BA House Cleaning. Which of the following statements is false?*
  • 30. Quality Control: Which of these statement is false?*

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