AND
2. The Service Provider
Distinctability services’ responsibilities:
- To treat you with courtesy, dignity, and respect
- To support your right to exercise choice and control over the support received
- To respect your right to access an advocate
- To provide you with supports and services free from violence, abuse, neglect or exploitation or discrimination
- To discuss with you any concerns you may have including any complaints and feedback
- To respond to any inquiries in a timely manner
- To provide you with service in accordance to your NDIS plan
- To pay your providers in a timely manner and as per the Distinctability Services Plan Manager - Business Terms
- To claim only the funding allocated to us
- To collect, maintain and store your information in accordance with Distinctability Privacy Policy (accessible via our website www.distinctability.org.au)
The Participant’s responsibilities:
- To treat the staff at Distinctability Services with courtesy and respect
- To let us know if you have any concerns or complaints by calling or emailing us. Complaints can be submitted via email directly to complaints@distinctability.org.au
- To consent Distinctability Services to collect, use and retain information related to your NDIS plan and support received
- To provide us with a copy of your NDIS plan
- To log in onto the NDIS MyPlace portal and share your plan with the Plan Manager
- To inform us if there are any changes to your personal details
- To provide us with notice if you make any changes with your providers or services
- To give us notice if you are undergoing a review with your NDIA planner
- To approve all invoices in writing through email. See Approval of Invoices section later in this document.
Continuation and cancellation of the service agreement:
- This agreement is ongoing and will cover the current and any future NDIS plan that the participant will have.
- The parties agree to continue this agreement until either party gives 14 days’ notice in writing.
- The service agreement can be terminated without notice in the event that either party seriously breach the terms of this agreement.
Service requested
Service booking
Distinctability Services will create a service booking on your behalf via the NDIS MyPlace Portal so we can manage payments to your nominated providers for services delivered. This booking will confirm:
- The service start and end date
- Distinctability Services is acting as a Plan Manager
Approval of Invoices