Device testing check-list.
WE NEED TO TAKE FULL CUSTOMER ADDRESS!
NOT JUST POSTCODE! LEGAL OBLIGATION - Repeated many times on this form because 4 years in, address details are still NOT being taken fully!
Name of who tested device
*
Make
*
Device model
*
Is it a MacBook Pro?
Yes
No
Does it have the touch bar along the top of keyboard?
Yes
No
Does the touch bar fully work?
Display + touch is working
Faulty
Power on
*
Pass
Fail
Display
*
Pass
Fail
Screen burn
TAKE FULL CUSTOMER ADDRESS!
NOT JUST POSTCODE! LEGAL OBLIGATION
Imei number
*
Serial number (not required if imei is filled)
Device ref number (not essential, but easier to find)
Click here for CheckMend
CheckMend clean?
*
GREEN - OK
ORANGE - Proceed sale with caution.
RED - DO NOT BUY
DO NOT BUY
- report is red
CheckMend report ID
*
Wifi
*
Pass
Fail
TAKE FULL CUSTOMER ADDRESS!
NOT JUST POSTCODE! LEGAL OBLIGATION
Signed out of iCloud or Google etc
*
YES
NO - DO NOT BUY, OR MAKE SURE IT's SIGNED OUT THEN TICK YES
DO NOT BUY UNTIL SIGNED OUT
Face ID
*
Pass
Fail
Doesn't have Face ID
Touch ID
*
Pass
Fail
Doesn't have Touch ID
Network lock status - ACTUALLY CHECK THIS! Please
*
Locked
Unlocked
Front camera
*
Pass
Fail
Dust visible
TAKE FULL CUSTOMER ADDRESS!
NOT JUST POSTCODE! LEGAL OBLIGATION
Front Mic (record front facing video)
*
Pass
Fail
Rear camera
*
Pass
Fail
Dust visible
Rear Mic (record rear facing video)
*
Pass
Fail
Bottom Mic (record voice note)
*
Pass
Fail
Loud speaker
*
Pass
Fail
Quiet / muffled
TAKE FULL CUSTOMER ADDRESS!
NOT JUST POSTCODE! LEGAL OBLIGATION
Earpiece - TEST PROPERLY.
*
Pass
Fail
Quiet / muffled
Buttons - ALL
*
Pass
Fail
Charging with cable
*
Pass
Fail
Charging wireless
*
Pass
Fail
N/A
MagSafe Magnets
*
Pass
Fail
N/A (This phone doesn't have MagSafe)
Flash / Torch
*
Pass
Fail
TAKE FULL CUSTOMER ADDRESS!
NOT JUST POSTCODE! LEGAL OBLIGATION
Battery health / condition
*
Pass
Fail
Needs changing - below acceptable health.
Battery Health %
Need updating?
*
Yes
No
N/A
Chassis / housing / back glass or glastic condition
*
A : Flawless. Excellent, pristine condition.
B+ : Very good. Almost flawless but has minor marks so isn’t ‘A’
B : Good condition, minimal signs of wear.
C : Signs of wear, but decent enough. Scuffs here and there but no dents.
D : Dents, deep marks & scratches. Generally rough but NOT chipped, NOT cracked and NOT bent.
E: Damaged, chipped, cracked, bent, warped or twisted. will need to be replaced.
Screen condition
*
A : Flawless. Excellent, pristine condition.
B+ : Very good. Almost flawless but has minor marks so isn’t ‘A’
B : Good condition, minimal signs of wear. Small marks / light scratching allowed.
C : Signs of wear, but decent enough. Scuffs here and there but no chips or cracks.
D : Dents, deep marks & scratches. Generally rough but NOT chipped and NOT cracked
E: Damaged, will need to be replaced.
You have marked the screen as ‘’E, Damaged’’
*
Display appears refurbishable. No dead pixels, lines etc.
Display’s damaged.
Chassis / housing condition
*
Excellent
Good
Some scuffs but ok to sell
Bad / Fail. Replace
Any parts changed notifications?
*
Yes
No
Genuine parts or aftermarket? (If a mix of both, select both options)
*
Genuine
Aftermarket
Genuine part notifications
*
Screen
Battery
Camera
Other
Aftermarket part notifications
*
Screen
Battery
Camera
Other
TAKE FULL CUSTOMER ADDRESS!
NOT JUST POSTCODE! LEGAL OBLIGATION
Plug in to 3U tools + check panic logs
*
0 logs
Faults detected
Check device region.
*
UK / Ireland / Malta
France / Germany
Other
What region is it?
*
China
JDM (Japan)
Korea
Middle East
USA
Other
Chinese region device: E-SIM is not supported.
Can still buy it but it is worth less money. Also, it may actually be dual SIM so check both SIM slots. I would estimate around 10-20% less.
JDM region device: Camera shutter sound is always on
Can still buy it but it is worth less money. Less desirable. I would estimate around 10-20% less.
KOREAN region device: Camera shutter sound is always on
Can still buy it but it is worth less money. Less desirable. I would estimate around 10-20% less.
MIDDLE EASTERN region device: FaceTime may be deactivated.
ACTIVATE IT AND CHECK FOR FACETIME ON MENU'S AND SETTINGS. Worth significantly less / probably don't buy if facetime is actually disabled. I would recommend valuing this device from a parts POV and recommend customer to perhaps sell privately or return it to middle east to be sold there?
USA region device: Probably doesn't have a SIM slot. E-SIM only.
Can still buy it but it is worth less money. Less desirable. I would estimate around 30-40% less at least.
USA region device: May be carrier locked
Check in the settings > General > About > Network Provider Lock. Needs to say 'No SIM restrictions'
OTHER region device that I haven't listed:
Google / ChatGPT if we need to be aware of anything for devices from that particular Region. Fill in where it's from below, too.
What region is it from?
Type region above.
Time phone for 3 minutes. Does it restart?
*
No, it's fine
Yes - possible faulty mic / charging port
Remove customer SIM
*
I have removed the customers SIM and handed it back to them
There was no SIM
Does the device have an SD slot?
*
Yes
No
Remove customer SD card
*
I have removed the customers SD and handed it back to them
There was no SD or the phone doesn't support one.
Insert an SD card, test it reads
*
The device reads the SD
The device did not read the SD
Insert SIM and test the device reads the SIM
*
The device reads a SIM
The device connects to the network
Is this device dual SIM? (Physical SIM, ignore eSim)
*
Yes
No
Insert a SIM in to SIM slot 2 and test the device reads the SIM
*
The device reads a SIM in slot 2
The device connects to the network in slot 2
Remove sim card
*
I have removed the sim card
Clean the charging port
*
I have cleaned it
Clean the speakers
*
I have cleaned them
Clean the mic's
*
I have cleaned them
Clean the chassis - all of it
*
I have cleaned it
Check the device picks up signal - go outside if needed
*
I got a signal - it works
Reset / erase device - DO NOT SKIP THIS STEP!
*
I have reset and erased the device
Take retail photos of BOTH sides of device. CLEAR PHOTOS and send to Callum.
*
I have cleaned the device
I have taken photo of front
I have taken photo of rear
I have sent photos to Callum
TAKE FULL CUSTOMER ADDRESS!
NOT JUST POSTCODE! LEGAL OBLIGATION
Technicians comments
Condition report summary
Imei
Battery Health %
Checkmend Report ID
Screen: A
Screen: B
Screen: B+
Screen: C
Screen: D
Screen: E
Housing: A
Housing: B
Housing: B+
Housing: C
Housing: D
Housing: E
On RepairDesk admin notes, summarise the above
Battery health, screen, housing, and checkmend report
Submit
Should be Empty: