Multiple Choice Test Template

1

Agent Name

First Name

Last Name

2

Company and Primary Property Location.

Company

Property

3

Email

example@example.com

4

Leadership is influencing people by providing purpose, direction, and motivation, while operating to accomplish the mission and improving the organization.

True

False

5

As Professional Security Officers, we should always give respect and be respectful by being polite, firm, fair, and consistent in how we treat our clients.

True

False

6

The IMPACT principles are a model for dealing with difficult people, managing conflict, and solving problems.

True

False

7

The "I" in IMPACT stands for "identify and manage emotions".

True

False

8

The "M" in IMPACT stands for master the art.

True

False

9

The "P" in IMPACT stands for promote negative behavior.

True

False

10

The "A" in IMPACT stands for "achieve rapport".

True

False

Other

11

The "C" in IMPACT stands for "control your response".

True

False

Other

12

The "T" in IMPACT stands for "take perspective".

True

False

Other

13

The CPR of Effective Citizen Contact include being courteous, professional, and respectful when dealing with the public.

True

False

Other

14

By submitting these test questions, I understand and agree to follow all instructions from this training video. I will implement all policies and procedures while employed by SEC ONE.

YESNO