I Haven't Received My Hard Copy Manual
It sounds like you're waiting on your hard copy manual! If you are located in Australia or New Zealand, you receive a free hard copy manual with your course enrolment.
Step 1. Have you tracked the manual using your email tracking details?
Your hard copy manual will be posted through Australia Post and you will have received an email with a unique tracking number to track your manual on its way to you. Before contacting us, please ensure that you have first checked your tracking number to see where your manual is on its way to you.
Step 2. Expected post times
Occassionally, Australia Post experiences delays with post delivery times. If you are in Australia, you should receive your manual within 2 weeks of your enrolment date. If you are in New Zealand, you should receive your manual within 4 weeks of your enrolment date.
If it has been longer than this and you have already looked up your tracking number, please continue to contact us by filling out the form below. In the message below, please include your postal address so we can cross referrence this with our records.
Note: remember that you can access a digital copy of your course manual through your MyPortal while you wait for the free hard copy to arrive!