Service Ticket

Name

Email

Phone Number

Please enter a valid phone number.Format: (000) 000-0000.

Brand Name

Model Name

Serial Number

Date Purchased

Date Installed

Condition Purchased in

Place of Purchase

Location of Unit

Built-in/Freestanding

Was the machine Professionally Installed

Will the power turn on?

Describe the Problem

Is there an error code?

What does the error code say?

Has the machine been operating prior to this issue?

When was the last time the unit was cleaned with nickel-safe cleaner?

Is a water filter installed?

When was the filter last changed?

Type of outlet plugged into

Note: A GFCI outlet is the 3 prong outlet with the reset switch.

Is the machine on a dedicated line breaker?

Is the machine plugged into a power strip (extesion cord)?

Is the machine level with the floor?

Are any lights on?

Is any ice being made?

(Please check machine with a level. If the machine is not exactly level, the gas will not be distributed evenly causing problems with the ice making)

Can you hear the compressor running?

Is water circulating?

Water Type

What is the approximate air temperature by the machine?

What is the approximate water temperature coming into the machine?