Service Ticket

Name*

Email*

Phone Number*

Please enter a valid phone number.

Brand Name*

Model Name*

Serial Number*

Date Purchased*

Date Installed

Condition Purchased in*

Place of Purchase

Location of Unit*

Built-in/Freestanding*

Was the machine Professionally Installed*

Will the power turn on?*

Describe the Problem*

Is there an error code?*

What does the error code say?*

Has the machine been operating prior to this issue?*

When was the last time the unit was cleaned with nickel-safe cleaner?*

Is a water filter installed?*

When was the filter last changed?*

Type of outlet plugged into*

Note: A GFCI outlet is the 3 prong outlet with the reset switch.

Is the machine on a dedicated line breaker?

Is the machine plugged into a power strip (extesion cord)?

Is the machine level with the floor?

Are any lights on?*

Is any ice being made?*

(Please check machine with a level. If the machine is not exactly level, the gas will not be distributed evenly causing problems with the ice making)

Can you hear the compressor running?*

Is water circulating?*

Water Type*

What is the approximate air temperature by the machine?

What is the approximate water temperature coming into the machine?