Service Ticket

Name
Email
Phone Number
Please enter a valid phone number.Format: (000) 000-0000.
Brand Name
Model Name
Serial Number
Date Purchased

MonthDayYear
2 digit month, 2 digit day, 4 digit year
Date Installed

MonthDayYear
2 digit month, 2 digit day, 4 digit year
Condition Purchased in
Place of Purchase
Location of Unit
Built-in/Freestanding
Was the machine Professionally Installed
Will the power turn on?
Describe the Problem
Is there an error code?
What does the error code say?
Has the machine been operating prior to this issue?
When was the last time the unit was cleaned with nickel-safe cleaner?
Is a water filter installed?
When was the filter last changed?
Type of outlet plugged into
Note: A GFCI outlet is the 3 prong outlet with the reset switch.
Is the machine on a dedicated line breaker?
Is the machine plugged into a power strip (extesion cord)?
Is the machine level with the floor?
Are any lights on?
Is any ice being made?
(Please check machine with a level. If the machine is not exactly level, the gas will not be distributed evenly causing problems with the ice making)
Can you hear the compressor running?
Is water circulating?
Water Type
What is the approximate air temperature by the machine?
What is the approximate water temperature coming into the machine?
Should be Empty: