Document version	2.0
Effective date	1 December 2026
Company number	13303064
Registered address	Room 24, Yeovil Innovation Centre, Barracks Close, Copse Road, Yeovil, Somerset, BA22 8RN

Southern Live in Carers Ltd | Terms and Conditions | Version 2.0 | 10 October 2026

We are Southern Live in Carers Ltd ("SLIC", "the Company" or "we"), registered at Room 24, Yeovil Innovation Centre, Barracks Close, Copse Road, Yeovil, Somerset, BA22 8RN, Company number 13303064.

These Terms and Conditions govern the provision of Carer Introduction Services by SLIC to the business purchasing those services ("the Customer" or "you").

SLIC operates as an Introduction Agency. We identify, screen and introduce self-employed Live-in Carers to Customers requiring Live-in Care Services.

Before a Carer is accepted by SLIC for introduction to Customers, we undertake appropriate screening and compliance checks, including:

1. Identification checks.
2. Verification of references.
3. Confirmation of self-employed registration with HMRC.
4. Criminal record checks, including overseas checks where appropriate.
5. Verification of relevant qualifications.
6. A face-to-face or video interview.
7. Assessment of language skills and comprehension.
8. An assessment of the Carer's experience, suitability and personal qualities.
9. Confirmation that the Carer is able to undertake the duties required for the proposed Assignment.
10. Confirmation that required mandatory training is current.
11. Contact with the Carer following commencement of a placement to ensure they have the information required for the Assignment.
12. Feedback from the Customer following commencement and completion of the placement.

At the time of an Introduction, SLIC will also ensure that the Carer holds appropriate individual insurance and relevant up-to-date training.

In these Terms and Conditions:

Administrative Fee: the fee payable to SLIC for providing the Carer Introduction Services and associated administration, as described in clause 4.

Assignment: the agreed period during which a Carer provides Carer Services to the Customer or the Customer's end-user client.

Carer: a self-employed Live-in Carer registered with SLIC and available for Introduction to Customers.

Carer Introduction Services: the sourcing, screening, Introduction and associated administration services provided by SLIC.

Carer Services: the Live-in Care Services personally provided by a Carer during an Assignment.

Confirmation of Introduction: the written confirmation issued by SLIC setting out the details of an agreed Introduction and Assignment, including the Carer, Assignment dates, applicable charges and any specific requirements or agreed terms.

Customer: the business requesting Carer Introduction Services from SLIC.

Introduction: the provision by SLIC to the Customer of information identifying a Carer, or otherwise bringing a Carer to the attention of the Customer, for the purpose of a potential Assignment.

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Introduction Date: the date on which SLIC first Introduces the relevant Carer to the Customer.
Preferred Profile: the experience, qualifications, availability and other reasonable requirements specified by the Customer for a proposed Assignment.
Prospective Carer: a Carer proposed by SLIC to the Customer for a potential Assignment.
References to “Introduce”, “Introduces” and “Introduced” shall be interpreted accordingly.

2.1. These Terms do not oblige the Customer to request Carer Introduction Services from SLIC and do not oblige SLIC to accept any request or provide an Introduction.
2.2. When requesting an Introduction, the Customer shall provide SLIC with sufficient information regarding the proposed Assignment, including:

• a. the location of the Assignment;
• b. the expected start date and duration;
• c. the experience, qualifications or other requirements reasonably required of the Carer; and
• d. any relevant information reasonably required by SLIC to identify an appropriate Carer.

The minimum period for a Live-in Care Assignment is seven (7) days unless otherwise agreed by SLIC in writing.
2.3. Where SLIC identifies a Prospective Carer who reasonably meets the requirements provided by the Customer, SLIC may Introduce that Carer to the Customer for consideration.
2.4. The Customer will be deemed to have accepted these Terms and Conditions where the Customer:

• a. confirms acceptance of a Carer Introduced by SLIC;
• b. confirms or accepts a booking or Confirmation of Introduction;
• c. permits an Introduced Carer to commence an Assignment; or
• d. otherwise engages an Introduced Carer following an Introduction by SLIC.

Upon acceptance, the Customer will be liable for the applicable Carer fees and SLIC Administrative Fee in accordance with clause 4.
2.5. Details of each confirmed Assignment will be recorded in a Confirmation of Introduction issued by SLIC.
2.6. A Confirmation of Introduction may contain additional requirements or arrangements specific to an individual Assignment. Where there is any conflict between these Terms and the express terms of a Confirmation of Introduction, the Confirmation of Introduction shall take precedence in relation to that Assignment.

3.1. SLIC will carry out appropriate screening and compliance checks on Carers before making an Introduction. These checks will include, where applicable:

• a. identity verification;
• b. reference checks;
• c. a current Disclosure and Barring Service (DBS) check and, where appropriate, relevant overseas criminal record checks;

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d. verification of relevant training and qualifications;

e. confirmation of relevant experience appropriate to the Assignment;

f. confirmation of appropriate Right to Work documentation;

g. confirmation of a National Insurance number and, where applicable, evidence of registration for self-employment with HMRC;

h. confirmation that the Carer holds appropriate insurance; and

i. any other checks reasonably considered necessary by SLIC having regard to the requirements of the proposed Assignment.

3.2. SLIC will take reasonable steps to verify the information and documentation supplied by a Carer. However, SLIC cannot guarantee that information supplied by a Carer or by a third party will remain accurate or unchanged after the date on which it is checked.

3.3. Where a Customer identifies specific experience, qualifications, training or other requirements for an Assignment, the Customer must notify SLIC before the Introduction is confirmed. SLIC will take reasonable steps to Introduce a Carer who meets those requirements based on the information available to SLIC at the time.

3.4. Where reasonably requested by the Customer, SLIC may provide relevant compliance information or documentation relating to an Introduced Carer, subject to applicable confidentiality and data protection requirements.

3.5. The Customer remains responsible for determining whether an Introduced Carer is suitable for the particular Assignment and for notifying SLIC promptly if there is any material change to the requirements of the Assignment.

4.1. Where the Customer accepts an Introduction and an Assignment is confirmed, the Customer agrees to pay:

a. the fees due to the Carer for the provision of Carer Services; and

b. the Administrative Fee due to SLIC for the provision of the Carer Introduction Services and associated administration.

4.2. The Carer's applicable fee for each Assignment will be confirmed in the relevant Confirmation of Introduction.

4.3. The Administrative Fee is payable to SLIC for sourcing, screening and Introducing the Carer, providing the services described in these Terms and administering the Assignment. The Administrative Fee will be charged in weekly instalments and will remain payable for the duration of the Assignment unless otherwise agreed by SLIC in writing.

4.4. With effect from 1 November 2026, all Carer fees and SLIC Administrative Fees will be collected using the GoCardless automated payment system unless otherwise agreed by SLIC in writing.

4.4.1. At the start of each seven (7) day booking period, SLIC will issue an invoice covering the Carer fees and SLIC Administrative Fees for the following seven (7) days. Payment of that invoice will become due and will be collected automatically through GoCardless on the seventh day of the booking period.

4.4.2. The Customer is responsible for ensuring that a valid payment mandate remains in place and that sufficient funds are available to meet payments when they fall due.

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4.4.3. Where a payment fails or an invoice remains unpaid after the due date, SLIC will make reasonable attempts to contact the Customer and/or the Customer's accounts department to obtain payment.
4.4.4. Where an invoice remains unpaid for seven (7) days after its due date, the Customer's account will be considered to be in arrears. At that point, SLIC reserves the right to discontinue the current placement and cease the provision of a Carer, or a replacement carer.
4.4.5. Where SLIC exercises its right under clause 4.4.4, the Customer will remain liable for all Carer fees, Administrative Fees and any other charges properly due up to the date on which the placement ends.
4.4.6. SLIC will not accept any new booking or arrange any new Introduction or Assignment while the Customer's account remains in arrears, unless otherwise agreed by SLIC in writing.
4.5. Carer fees will be invoiced and administered by SLIC on behalf of the Carer in accordance with the arrangements agreed for the relevant Assignment.
4.6. Carers Introduced by SLIC operate on a self-employed basis. Nothing in these Terms is intended to create a contract of employment between SLIC and the Carer, or between SLIC and the Customer's personnel. The Customer acknowledges that employment status is determined by the actual working arrangements and not solely by the description used in these Terms.
4.7. The Customer must not require a Carer to work in a manner that is inconsistent with the agreed Assignment, the Carer's professional obligations or any applicable legal requirements. The Customer is responsible for ensuring that its arrangements with the Carer are operated in a manner consistent with the agreed self-employed relationship.
4.8. Where a Customer, connected business or third party directly engages a Carer first Introduced by SLIC for the purpose of avoiding the Carer Introduction Services or associated Administrative Fees, the Customer will be liable to pay SLIC a placement fee of £4,000 per Carer. Any such fee will become payable within seven (7) working days of the direct engagement. SLIC reserves the right to recover any reasonable legal or debt recovery costs incurred in recovering sums properly due under this clause.

5.1. The Customer may cancel an Assignment before it commences. Where a Carer has already travelled to, or arrived at, the agreed Assignment location before SLIC receives notice of cancellation, the Customer will remain liable for:

a. Carer fees and SLIC Administrative Fees equivalent to seventy-two (72) hours of the agreed Assignment; and
b. any reasonable travel expenses incurred by the Carer as a result of the cancelled Assignment.

5.2. Where the Customer terminates an Assignment before its agreed end date, Carer fees and SLIC Administrative Fees will remain payable until the end of the next applicable seven (7) day charging period. For example, where an Assignment runs from Monday to Monday and the Customer terminates the Assignment on a Friday, charges will remain payable until the following Monday.
5.3. Where the Customer considers a Carer unsuitable for an Assignment, the Customer must notify SLIC as soon as reasonably practicable and provide sufficient information to allow SLIC to consider the concerns raised. SLIC will use reasonable endeavours to Introduce an alternative Carer where appropriate and subject to availability. Carer fees and Administrative Fees relating to the existing Carer will remain payable until that Carer leaves the Assignment.
5.4. Where an Assignment ends early due to alleged serious misconduct, a safeguarding concern, a material breach of the agreed Assignment, or another exceptional circumstance, SLIC may, at its discretion, waive, reduce or otherwise adjust any charges that would normally remain payable under this

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clause. Any such decision will be considered on a case-by-case basis and will not create an obligation for SLIC to apply the same adjustment in any other case.
5.5. SLIC does not provide refunds, credits or reductions in charges where an Assignment is cancelled, shortened or otherwise changed by the Customer, except where:
a. expressly provided for in these Terms;
b. otherwise agreed by SLIC in writing;
c. SLIC exercises its discretion under clause 5.4; or
d. required by law.
5.6. Nothing in this clause limits the Customer's obligation to pay sums already due for Carer Services, Administrative Fees, travel expenses or any other charges properly incurred before the Assignment ends.

6.1. Each party shall keep confidential all confidential information received from the other party in connection with these Terms, an Introduction or an Assignment, and shall not disclose that information except as permitted by this clause or as otherwise required by law.
6.2. A party may disclose confidential information:
a. to its employees, officers, professional advisers, insurers, contractors or representatives who reasonably need the information for the purposes of the relevant Introduction, Assignment or administration of the parties' relationship;
b. to a Carer where disclosure is reasonably necessary for the proposed or current Assignment;
c. where required by law, a court, regulator, safeguarding authority or other competent public authority; or
d. with the prior written consent of the party to whom the information relates.
Any person receiving confidential information under this clause must be required to treat that information as confidential where appropriate.
6.3. Neither party shall use confidential information received from the other party for any purpose other than performing its obligations, exercising its rights, administering an Assignment, meeting safeguarding obligations or complying with legal requirements.
6.4. Each party shall comply with applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018, when processing personal data in connection with these Terms.
6.5. Information relating to Carers may include personal data and, in some circumstances, special category personal data. The Customer shall only use Carer information for legitimate purposes connected with considering, arranging or administering an Assignment and shall take appropriate steps to keep that information secure.
6.6. SLIC will only disclose Carer compliance information or other personal data where it is reasonably necessary for the Introduction or Assignment, required by law, or otherwise permitted under applicable data protection legislation.
6.7. Where a complaint, safeguarding concern or other serious allegation relates to a Carer, SLIC may disclose relevant information to another Customer, Carer, regulator, safeguarding authority or other appropriate person where SLIC reasonably considers disclosure necessary to protect an individual, investigate or manage the concern, or comply with a legal or safeguarding obligation. Any disclosure under this clause shall be limited to information reasonably necessary for that purpose.

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6.8. The Customer shall be responsible for any loss, damage, claim or expense suffered by SLIC arising directly from the Customer's unlawful disclosure, misuse or processing of personal data or confidential information, except to the extent that the loss arose from an act or omission of SLIC.

6.9. The contents of these Terms, any Preferred Profile and any Confirmation of Introduction shall be treated as confidential between the parties, except where disclosure is reasonably required for the purposes set out in this clause.

7.1. These Terms and Conditions, together with the relevant Confirmation of Introduction, shall apply to each Introduction and Assignment arranged by SLIC.

7.2. Where a Confirmation of Introduction contains terms specific to an individual Assignment, those terms shall apply to that Assignment and, in the event of any conflict, shall take precedence over these Terms to the extent of that conflict.

7.3. SLIC may amend these Terms and Conditions from time to time. Any amended Terms will apply only to Introductions or Assignments accepted after the amended Terms have been issued or otherwise made available to the Customer, unless the Customer expressly agrees in writing that the amended Terms will apply to an existing Assignment.

7.4. The Terms applicable to an Assignment will be those in force on the date the relevant Introduction or booking is accepted by the Customer, subject to any specific terms recorded in the Confirmation of Introduction.

8.1. SLIC takes complaints regarding its Carer Introduction Services seriously. Where the Customer has a complaint regarding the services provided by SLIC, the Customer should provide details to SLIC in writing at info@slic.services. SLIC will aim to acknowledge the complaint promptly and will use reasonable endeavours to provide a substantive response within seven (7) business days.

8.2. Where a complaint or concern relates to the conduct, performance or suitability of a Carer during an Assignment, the Customer remains responsible for managing the matter in accordance with its own policies, procedures and legal obligations. The Customer shall notify SLIC promptly of any material complaint, concern, allegation or investigation relating to a Carer Introduced by SLIC.

8.3. SLIC may request information reasonably necessary to understand the complaint or concern, assess whether continued Introductions are appropriate, or determine whether any further action is required in relation to the Carer's registration with SLIC. The Customer agrees to provide SLIC with the outcome of any investigation where it is lawful and appropriate to do so.

8.4. Where SLIC reasonably considers that a complaint, allegation or concern may involve safeguarding, criminal conduct, serious misconduct or a material risk to another person, SLIC may:
a. suspend the Carer or Customer from further Introductions while the matter is considered;
b. notify an appropriate safeguarding authority, regulator, police force or other competent authority;
c. notify another Customer where SLIC reasonably considers this necessary to protect an individual or manage a relevant risk; and
d. take any other reasonable action necessary to protect individuals or the integrity of the SLIC service.
Any disclosure under this clause will be limited to information reasonably necessary for the relevant purpose.

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8.5. SLIC does not investigate complaints about the Customer's business, care provision or internal management arrangements. Nothing in these Terms transfers responsibility for the Customer's own regulatory, safeguarding, employment, contractual or care-related obligations to SLIC.

8.6. Where a complaint relates directly to the Carer Introduction Services provided by SLIC, SLIC will investigate that complaint and take such action as it reasonably considers appropriate.

9.1. The Customer shall not unlawfully discriminate against any Carer in connection with an Introduction or Assignment. The Customer shall comply with applicable equality legislation and shall not discriminate against a Carer on the basis of any protected characteristic or other unlawful ground.

10.1. Any questions regarding these Terms or the services provided by SLIC should be sent to SLIC by email.

10.2. Where these Terms require notice to be given in writing, notice may be given by email to the most recent email address provided by the receiving party.

10.3. The Customer is responsible for ensuring that SLIC holds up-to-date contact details for all communications relating to Introductions, Assignments, invoices and notices.

11.1. Nothing in these Terms is intended to create a partnership or joint venture between SLIC and the Customer.

11.2. Neither party has authority to enter into commitments, incur liabilities or make representations on behalf of the other party unless expressly authorised in writing.

11.3. Nothing in these Terms makes the Customer an agent or representative of SLIC, or SLIC an agent or representative of the Customer, except where SLIC is expressly administering payments or other matters on behalf of a Carer as described in these Terms.

12.1. These Terms, together with the relevant Confirmation of Introduction and any other document expressly incorporated into them, constitute the entire agreement between SLIC and the Customer in relation to the relevant Carer Introduction Services and Assignment.

12.2. They supersede any previous agreement, understanding, assurance or representation between the parties relating to the same subject matter, whether written or oral.

13.1. Except where expressly stated otherwise, no person other than SLIC and the Customer shall have any right to enforce any provision of these Terms.

14.1. These Terms and any dispute or claim arising out of or in connection with them, their subject matter or formation, including any non-contractual dispute or claim, shall be governed by and construed in accordance with the law of England and Wales.

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15.1. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, their subject matter or formation, including any non-contractual dispute or claim.

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By accepting an Introduction, confirming an Assignment, or otherwise engaging a Carer Introduced by SLIC, the Customer confirms that it has read, understood and agrees to be bound by these Terms and Conditions.

Where a signed acknowledgement is required, the authorised representative of the Customer may complete the details below:

Document control: Version 2.0 | Effective 10 October 2026

Southern Live in Carers Ltd | Terms and Conditions | Version 2.0 | 10 October 2026