Invoice or order reference number.
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This can be found on your invoice and the email copy that we sent when we dispatched your order.
Postcode.
Your postcode helps us to identify your order.
Order Date.
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-
Day
-
Month
Year
Was the outer box damaged?
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Yes
No
Not sure
If yes, was the parcel signed for as damaged?
Yes
No
Not sure
Please describe the problem or damage to the item.
How do you think the problem was caused?
Please Select
Manufacturing defect
Incorrectly boxed or labelled
Poor packaging
Poorly packed
Damaged in transit
Not sure
Is the part still useable?
*
Yes
No
Not sure
How would you like us to resolve this?
Please Select
Send me a replacement
Refund me
I want a partial refund
Not sure
Please upload photos of the damaged item, packaging and label if applicable.
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Your comments:
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Give us as much information as possible to enable us to process your claim quickly.
Name
*
First Name
Last Name
E-mail
*
This email must be the same as you used for your order.
Please verify that you are human
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