Invoice or order reference number.
*
This can be found on your invoice and the email copy that we sent when we dispatched your order.
Postcode.
Your postcode helps us to identify your order.
Order Date.
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-
Day
-
Month
Year
Date fitted.
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-
Day
-
Month
Year
Date failed.
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-
Day
-
Month
Year
Mileage since fitted.
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Make.
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For example: Land Rover
Model.
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For example: Discovery 2
Engine.
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For example: 2.5 Td5
Year.
*
For example: 1999
Any modifications?
*
For example: 2" Suspension lift
Registration or VIN number
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For example: AB12ABC
Description of part.
*
For example: Brake caliper
Brand of part if known.
Please Select
Allmakes 4x4
Bearmach
Britpart
Genuine Land Rover
OEM
Other
Please let us know the brand of the part.
If other, please specify.
Please describe the problem with the part.
*
What do you think caused the part to fail whilst being fitted?
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Manufacturing fault
Wrong part
Incorrectly fitted
Damaged during fitting
Poor quality
Other
If other, please specify.
Was the part fitted by a qualified mechanic?
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Yes
No
Not sure
If yes, please give details, including the name of the garage and if they are a VAT registered business.
Was the part fitted by yourself
*
Yes
No
Was this part fitted to fix an existing fault?
*
Yes
No
Not sure
If yes, has the original fault persisted?
Yes
No
Not sure
Was a diagnostic tool used to diagnose the fault?
*
Yes
No
Not sure
If yes, do you know what type of diagnostic tool was used?
Please Select
DIY Fault code scanner
GAP IID Tool
Professional workshop scanner
Land Rover workshop scanner
If possible, please include a screenshot or diagnostic report.
How would you like us to resolve this?
*
Please Select
Send me a replacement
Refund me
I want a partial refund
Other, let us know below
Not sure
Please upload any photos of the faulty part, screenshot of any diagnostic data and the vehicle if applicable.
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Please provide as much supporting documents and photos as possible.
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Your comments:
*
Give us as much information as possible to enable us to process your claim quickly.
Name
*
First Name
Last Name
E-mail
*
This email must be the same as you used for your order.
Please verify that you are human
*
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