When returning a product, you will receive an RGA# via email. Please include this number printed out or written on a piece of paper. (Please do not write the RGA# directly on the packaging.)
Customers are responsible for shipping costs and sending items back to us. The shipping address and next steps will be sent via email after the form is completed.
Any returns sent without an RGA# will not be eligible for a refund.
If, for any reason, the product you are returning is damaged or any of its parts are missing, Aquor reserves the right to deduct from your refund the replacement cost of any damaged or missing parts.
You will receive a refund in the same form of payment used for the original purchase within 5-7 business days after Aquor receives the returned product. A 20% restocking fee may apply.