Returns & Exchanges

Returns & Exchanges

Please fill out this form completely to begin Aquor's Returns and Exchanges process.
Are you...*

Returning Product (Sending product back for refund)Exchanging Product (Sending product back for size/color product replacement)
When returning a product, you will receive an RGA# via email. Please include this number printed out or written on a piece of paper. (Please do not write the RGA# directly on the packaging.)

You will also receive a return shipping label and the cost of shipping will be deducted from your refund.

Any returns/exchanges sent without an RGA# will not be eligible for a refund.

If, for any reason, the product you are returning is damaged or any of its parts are missing, Aquor reserves the right to deduct from your refund to reflect the replacement cost of damaged or missing parts.

You will receive a refund in the same form of payment originally used for purchase within 5-7 business days of Aquor receiving the returned product. A 20% restocking fee may apply.
When exchanging a product, you will receive an RGA# via email. Please include this number printed out or written on a piece of paper. (Please do not write the RGA# directly on the packaging.)

You will also receive instructions for starting the exchange.
- You will need to ship the product back to the warehouse at your cost.
- We will process the product back into our inventory and send out the exchange.
Any returns/exchanges sent without an RGA# will not be eligible for a refund.
RGA#

First, let's get your info
Name*

First NameLast Name
Email*
example@example.com
Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Invoice/Order No. *
Don't have an invoice/order no.? Let us know by writing N/A or where your product was purchased
Are you a distributor?*

YesNo
PO #

Please provide the size, finish, and quantity you'd like to return of the V1+ Hydrant
(i.e. 8", Brushed Stainless, 3)
Please provide the size, finish, and quantity you'd like to return of the V2+ Hydrant
(i.e. 8", Brushed Stainless, 3)
Please provide the size and quantity of Ground Hydrants you'd like to return
(i.e. 18", Ground Hydrant, 2)
Please provide the quantity you'd like to return
(i.e. RV City Water Inlet, 1)
Please provide the type and quantity of hose connectors you'd like to return
(i.e. Comfort Grip Connector, 1)
Please provide the finish and quantity you'd like to return of the V1+ Debris Cover
(i.e. Brushed Stainless, 3)
Please provide the finish and quantity you'd like to return of the V2+ Debris Cover
(i.e. Brushed Stainless, 3)
Please provide the quantity RV Plug Covers you'd like to return
(i.e. RV Plug Cover, 1)
Please provide the quantity of Garden Hoses you'd like to return
(i.e. Sage Garden Hose 25 FT, 1)
Please provide the type and quantity of inlets you'd like to return
(i.e. 1/2" NPT Inlet, 1)
Please provide the quantity of adapters you'd like to return
(i.e. Double Female Hose Adapter, 1)
Please provide the type and quantity of mounting solutions you'd like to return
(i.e. 3.5" V1+, 3)

Please briefly describe the issue you are having.
Please provide a reason for your return*

Incorrect lengthToo difficult to installNot what I expectedNo longer neededReceived the wrong productChanged my mindExchangingDoesn't work for my set-up/plumbing typeOther
Please describe "other": *
Upload any photos or videos of the product/issue

This helps our customer service team better assist you.
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Returns & Exchanges

First, let's get your info

Now what items do you need to return/exchange?

Tell us more