Whistleblowing maturity evaluation

1

Are your whistleblowing channels publicly available?* This field is required.By whistleblowing channels we understand dedicated web-portals, toll free lines, chatbots, email boxes. They should be accessible to anyone, including anonymous reporters.

Yes, all channels

Yes, some channels

No

2

Are your whistleblowing channels available 24/7?* This field is required.At least one of the channels should work round the clock and ideally - all of them.

Yes, all channels

Yes, some channels

No

3

Do all the incoming channels work in a consistent manner?* This field is required.For example, they should provide acknowledgement and some registration code or login for further follow up.

YESNO

4

Are your incoming channels multilingual?* This field is required.The user should be able to easily switch between languages. In addition, multilingual channels usually support machine or even manual translation.

Yes, all channels

Yes, some channels

No

5

How much time is between submission and acknowledgement?* This field is required.If not done automatically, the time to acknowledge may exceed the limits set by laws. Needless to say, there should be 100% assurance that all incoming messages will receive acknowledgment.

up to 15 minutes

from 15 minutes to one working day

1-3 working days

3-7 days

more than 7 days

acknowledgment is not done

6

Can your reporters track the status of a response / investigation anonymously?* This field is required.For example, they can login into the web portal and get access to the information about the concern, provide missing information, receive status updates or provide feedback to the response team.

YESNO

7

Can you ask questions and receive answers from an anonymous reporter during an investigation?* This field is required.About 50% of cases usually have not enough information or some information may require additional clarification from the reporter. This is not an issue when you can directly call the person, but may be problematic for anonymous cases. Nearly 50% of cases globally are submitted anonymously.

Yes, for any channels

Yes, for some channels

No

8

Are the reported messages protected from deletion?* This field is required.Sometimes, company's management does not want to hear bad news or someone else would like to hide the issue or when dealing the any gmail box or excel spreadsheet one can erroneously delete an email or a record.

YESNO

9

Are the reported messages or comments from whistleblower protected from any human intervention, alterations or modifications?* This field is required.Unlawfully modified messages or comments are much worse than simply deleted messages, since they can harm a lot and influence the investigation outcome significantly.

YESNO

10

Are you able to reliably track time from registration to start of the response? Can you easily slice the information by lead investigators, regions, locations or other dimensions?* This field is required.Business processes run well when you have control over the performance. If you spend a lot of efforts doing it - you will lose both (control and performance) sooner or later.

YESNO

11

Does you current register of events and incidents have reminders to protect you from overdue cases?* This field is required.Reminders help to respond in time. It is not about compliance requirements. It is about people who shared their concern and get easily frustrated in case of resolution delays.Furthermore, smart reminders may escalate beyond the response team and even reassign the issues to someone else.

YESNO

12

Can you split access rights to case data?* This field is required.Between your colleagues, between countries, regions, units or departments, by business processes (e.g. HR separately from Compliance and HSE)

YESNO

13

Can you delegate tasks during the investigation to others and control the execution?* This field is required.Each investigation is a small project. And projects consist of tasks which should be delivered by a team. Thus, mature case management system should provide an option to delegate tasks within a case without any need of using additional task managers, to do lists or project management tools.

YESNO

14

Can you run scenarios, procedures, workflows or automations in order to increase productivity and quality consistency?* This field is required.Most of manager's actions with the incoming message can be automated according to certain business rules, especially when they are outlines in Standard operating procedures or Compliance policies. So, why do we still do manual actions? For example, you can prepare an investigation quality checklist and download it each time for a case with a similar violation category.

YESNO

15

Can you evaluate effectiveness of your whistleblowing solution in one click?* This field is required.Best practices and some of international laws require to periodically evaluate the effectiveness of reporting mechanism. In addition, you (or management) may want to benchmark the performance against others or at least - common sense.

YESNO

16

(Bonus question) Are you sure that your existing whistleblowing solution fits your needs?* This field is required.Some doubts should already appear and more to come after visiting https://ethicontrol.com/en/compliance-platform or watching our live demo.

Yes, sure, please don't bother me anymore

Maybe, let's keep in touch

Not sure, let's discuss

17

Your name

First Name

Last Name

18

Your corporate email

example@example.com

19

Your calculated score for current whistleblowing solutionPlease click submit to see what the score means

20

Your calculated score for current whistleblowing solution (out of 15)Please click SUBMIT to see what the score means and get the PDF with answers.