• Transparent Rates & No Hidden Fees
• Working w/ over 300+ Certified Interpreters
• Vast Experience in Medical, Business & Educational fields
• Simple Online Scheduling & Superior Customer Service
• Owned, managed and operated by Interpreters
• Interpreters Available 24/7
   
  Please reach out if you have any questions.  The 3B team are always happy to be of service.

 

Website: 3bridgesaustin.com

Email: service@3bridgesaustin.com

VRI Rates

Day Rate -  $2.00/min with one-hour minimum for VRI appointments between the hours of 7:00am and 5:00pm and scheduled at least 8 (business hours) in advance.  This is considered  “Day Pre-Scheduled” Appointments.  Any time exceeding the minimum hour will be discounted to $1.00 and will be billed by the quarter hour until the completion of the assignment. A typical 1 hour appointment will be billed $120.  

 Night/Weekend -  $3.00/min with one-hour minimum for VRI appointments evenings (past 5:00pm) & weekends and scheduled at least 8 (business hours) in advance.  This is considered “Evening & Weekend Pre-Scheduled” Appointments.  Any time exceeding the minimum hour will be discounted to $1.50/min and will be billed by the quarter hour until the completion of the assignment. A typical 1 hour appointment will be billed $180.

 Same Day Request -  +.50 cents/min with one-hour minimum for VRI requests made with less than 8 (business) hours notice.  After the first hour, the rate will be discounted to $1.50/min and will be billed by the quarter hour until the completion of the assignment. We cannot guarantee immediate coverage but we usually can have the interpreter connect in a matter of minutes. 

Terms & Booking Policies 

* Cancellations: When we receive your request, it is considered confirmed and we will immediately work on scheduling your interpreter. Any assignment cancelled with less than the standard 24 hours notice will be charged for the entire block of time requested per interpreter or the minimum 1 hour, whichever is greater in length of time. 

* Client No Show: If the client or any person(s) related to the assignment fails to appear, the 1 hour minimum or the full time scheduled, whichever is greater will apply and be billed accordingly. Interpreters are expected to wait 30 minutes before it is considered a “no show" but can be requested to stay the entire duration if needed.

* Team Interpreters: Some assignments require "team interpreting" which is two interpreters working in “shifts” between 15 to 30 minutes. Example scenarios include meetings, trainings, workshops, classroom settings or prolonged assignments. Due to the physical, logistical and/or mental demands of the work, any assignment greater than 1 hour may require two interpreters. That determination will be made at the time of booking.

* Same Day Requests: All urgent/same day requests (booking made within 8 hours of service) have a higher rate of $3.50/min for the 1st hour then $1.50/min for any additional time.  Services are billed in 15 minute increments after the first hour.

* Holiday Rates - All requests made on holidays will be billed $3.35/min with a 1 hour minimum. These rates apply to New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving + Friday, Christmas Eve and Christmas Day.  

* Billing - You will receive an emailed invoice shortly after completion of the assignment. Invoices will be sent to the email contact you listed on the billing information form when agreeing to our rates & policies. We accept credit card, check by mail or ACH bank transfers. Invoices not paid within 35 days will be charged a $50 late fee. A reminder email will be sent after 30 days past due. We hate late fees, please pay as agreed upon.