Email Advice

Email Advice Request
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Please Note: This service is only available for people who live or work in the Epping Forest Area, and our working days are Tuesday to Thursday, 9.30 am-4.30 pm

If you need advice, please fill out and submit this form. We will reply to you by email only. Due to high demand, it may take up to 10 working days to get back to you.
If you wish to speak with an adviser about your issue, please do not complete this form. Instead, use our Call-Back service, which is available 24/7.

For advice outside of our opening hours or in an emergency, contact the national Advice Line 9am-5pm Mon-Fri, Freephone 0800 144 8848.

You may want to try our website for an answer to your query? It contains a lot of information on numerous topics.

In order to provide you with advice, we will ask you for some details about yourself and the issue you are looking for help with. We will use this information to provide you with advice as well as to improve our service and inform our campaigns. We ask our clients if they are happy to share some information about their background with us. You don’t have to provide us with this information and it does not affect the advice you receive. However, it helps us ensure that we are delivering our service in a way that supports everyone and that we are reaching people from all backgrounds. If you want more detail about your rights and how we use your information you can read our privacy notice on our website.

When we record and use your personal information we,

· Only access it when we have a good reason
· Only share what is necessary and relevant
· Don’t sell it to commercial organisations
We'll make sure all your information is kept safe in our secure case management system.
Name*

First NameLast Name
Address*

Street Address

Street Address Line 2

CityState / Province

Post Code
Response Required*
Would you like an email or a telephone response?
Email Address*

Confirmation EmailConfirm your Email Address
Phone Number*
(this number must accept calls from withheld numbers)
YesNo
Please be aware that we will respond to your inquiry via email only. You will receive a reply from a no-reply email address. Once you have received our reply, if you require additional information or wish to discuss your matter further, please call our Call - Back service on 0808 278 7855.
Please note that an adviser will attempt to contact you twice between the hours of 09:30 and 16:30. If unsuccessful, you will need to submit your request again.
YesNo
Date of Birth*

DayMonthYear
Consent to use special category information:

We need your explicit consent to use some information, including your ethinicity, religion, health conditions, sexual orientation, trade union membership and political opinion. If you agree, we'll use this information, which is known as 'special category personal data' to give you advice, to help us gather data to improve our service and to support our research in a way you can't be identified. We'll make sure all your information is kept safe in our secure case management system.
EthnicityReligionHealth Conditionssexual orientationtrade union membership
Please note that failure to give consent will mean that we are unable to provide advice specific to your individual circumstances if the special category data is relevant to the issue that you are contacting us about.
Gender
TransGender
Your Ethnicity
Your Nationality
NoneDisabled or have a long term health problemCognitive ImpairmentDeaf / Hard of HearingLearning DifficultyMental HealthMultiple ImpairmentPhysical Impairment (non-sensory)Visual ImpairmentOther DisabilityPrefer not to sayOther
To ensure we can assist you properly, please describe your issue in as much detail as possible. The more information you provide, the better we can help you**
Please tell us what steps you have already taken to try to resolve the issue*
Please let us know if there are any important deadlines, such as payment deadlines or court dates*
Please attach any relevant documents you wish

Browse Files

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Feedback

We need your permission for feedback

We want to make sure our service meets your needs. To help us understand how we’re doing and to improve our service, we may want to contact you at a later date to ask for your feedback. Sometimes we need a trusted research organisation to help us do that.

We’ll decide who we contact for feedback based on the services you used and the advice area. We may also use your special category data so that we hear from different groups.
YesNo
PhoneEmail
Adviser Initials
Office Use Only
Email Privacy

Citizens Advice Epping Forest District is covered by the General Data Protection Regulations (GDPR) and is a member of Citizens Advice, who electronically processes personal information.

Email is a way of making general enquiries, but it is not a secure way to send personal information. Citizens Advice Epping Forest District makes every effort to ensure the security and integrity of emails in our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we have received it, Citizens Advice Epping Forest District cannot ensure or guarantee the security of information when it is in transit.

Citizens Advice Epping Forest District will only return information to the email address of the sender, it is the sole responsibility of the sender to secure the privacy of this message.

For full details on how we store and use your data, please read our privacy policy.
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Email Advice Request