Cancellation/Late Policy
Our goal at Urban Veterinary Associates is to provide the highest quality medical care for your pet. Each appointment is dedicated to each patient to discuss concerns and recommendations. Please provide ample notice if you have to cancel or reschedule. All appointments scheduled Monday-Wednesday & Friday must be cancelled or rescheduled 24 hours prior to the scheduled appointment time. All surgical procedures, Saturday, and drop-off appointments must be cancelled or rescheduled 48 hours prior to scheduled appointment time. This time will be reallocated to someone who is in
urgent need of treatment. Failure to be present at the time of a scheduled appointment or provide fewer than required notice of cancellation will be recorded in the patient’s chart as a "No show" and cancellation fee will be applied to the account.
We make every effort to be on time for all our appointments. Unfortunately, when even one patient arrives late, it can throw off the entire schedule for that day. In addition, rushing or “squeezing in” an appointment shortchanges the patients and contributes to decreased quality of care. If you are more than 10 minutes late to your appointment, a late fee will be applied to your account. If you arrive more than 15 minutes late, your appointment will be rescheduled, and a cancellation fee will be applied to your account. We apologize for any inconvenience this might cause.
Payment information
Payment must be remitted within 14 days after the appointment date for services authorized by the organization. Any additional services not authorized must be paid the day of the appointment. At the end of each appointment, Urban Veterinary Associates will e-mail a finalized invoice to the email provided for your organization.
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