Email policy: We do NOT sell your information. We utilize your email as a means of communication and to provide you with special savings promotions, coupons, and offers available only to our current clients.
Our goal is to provide you with the best possible care for your pool and/or hot tub we can only be responsible for the chemicals that we sell and service so we will only add chemicals provided by Elite Pools and Spas. Unfortunately, we cannot be responsible for chemicals purchased by the customer from another provider.
Vacuuming of the pool is limited to 30 minutes. Additional vacuum time and/or cover time is pro-rated at $38.00 per 15 minutes.
NOTE* Pools must be clear to vacuum.
Your pool should remain operational until the day the pool is closed. Even though you may not be using the pool it is imperative to keep the pool water circulating and chemically treated until closing.
Bringing a water sample in to the store 1 week prior to closing is recommended, in order to balance chemicals and ensure a successful closing. We will be happy to assist you in preparing the pool for the winter season.
Water Condition:Unfortunately, EPS cannot accept responsibility for the condition of the pool water at the time of closing; Pools in poor condition will usually open the following spring in equally poor condition. We recommend closing the pool only after the water is clear, clean, and balanced. Winterization services does not include clearing or cleaning the pool. We can provide these services at an additional cost prior to the closing, please contact the office for assistance. There will be an additional fee if the pool is closed after 10/31/2019 or after first freeze.
Winter Covers: We recommend all pools to be secured with a winter cover. In ground pools should be secured with a safety cover that has secured anchors into the concrete decking around the pool or an automatic cover that is maintained by keeping the water off of the cover.
It is the responsibility of the homeowner/property owner to provide the necessary equipment for their swimming pool. Elite accepts no liability for injury or drowning.
While we try to ensure that all winter covers are tightly secured for winter there are still times that a cover may come unsecured. Due to the nature of our weather covers are exposed to prolonged cold, rain, and ice which can damage the cover and cables or cause the cover to blow off or fall in.
EPS cannot be responsible for your winter cover. We will attempt to secure your cover as best we can for the winter season. We cannot secure items to the pool cover or remove decking or attach the cover in any unconventional manner.
It is the client responsibility to keep the water pumped off of the pool cover through the off-season. Should you need assistance over the winter with a cover that has fallen in or needs to be replaced we can assist you with that at an additional fee.
In ground Automatic pool covers require the pool owner to fill the water level back to the manufacturer recommended level after closing along with the use of a cover pump to keep excess water off of the cover.
MMG Enterprises, Inc. dba Elite Pools is not responsible for the safety of the pool and/or equipment. It is the responsibility of the homeowner/property owner to ensure the safety of the pool throughout the winter. Elite Pools winterizes the pool from weather only and accepts no responsibility for the safety of equipment whether present or not.