Massage Policies: Client services and chart information are confidential. Written authorization is required from you to release any information.
• Please turn off/ silence your cell phone during treatment for optimal relaxation
• Please schedule with flexibility. No one’s treatment will be rushed or cut short. Having to wait to be seen is not grounds to request a refund. If you have challenges with waiting (which is not the case every session) this may not be the practice best suited for you. We deeply value every guest and are committed to delivering results every experience. Several factors may impact time from the clients condition, weight or size, mobility, etc. You will be given the same concentrated focus during your experience.
•Payments are due at the time of scheduling. If you are using a 3rd party voucher it will be redeemed at the time of scheduling to serve as payment
• 24 hour cancellation notice is required to avoid fees
•Guest canceled sessions will receive a credit for the amount paid. If the practitioner cancels the client will also receive a complimentary add on service.
• You will be draped and at no time will genitalia be exposed
• You will have a consultation with your practitioner to discuss your session and goals
• Should the session require, after your therapist has left the room, you may disrobe to your comfort level
• I understand that my practitioner or I may end the session at any time for any reason
• Inappropriate behavior will not be tolerated (including inappropriate touch,sexual advances, etc.), if either the client or therapist feels uncomfortable or unsafe the session can be terminated without explanation (this does not always mean a refund will be given, it will be assessed on a case by case basis)
•please note that we understand that erection and arousal is a natural reaction to touch, this is not looked at as inappropriate. Feel comfortable to commit with your practitioner with what you need to feel more relaxed.
Client Agreement: I understand that my practitioner does not diagnose illness, disease, any physical or mental disorder, nor do they prescribe medical treatment, pharmaceuticals, or perform joint mobilization. I acknowledge that holistic therapy is not a substitute for medical examination or diagnosis, and it is recommended that a physician be seen for that service. It is my choice to receive services as a form of heating support. I understand that treatment given is designed to address the care and prevention of myofascial pain and dysfunction. I also undersand that at any time I feel pain or discomfort during the session, I will immediately inform my wellness practitioner so they may adjust. I have stated my pertinent medical conditions, and will update the wellness practitioner of any changes in my health status. I understand that my failure to do so may pose a threat to my health and/physical well being and I hold harmless Kwality Life Healing & Wellness and my practitioner from any liability whatsoever arising from failure on my part. By my electronic signature below, I agree to the therapeutic services policy and client agreement above.