We hire veterinarians who care deeply about clinical excellence and the patient experience. Equally important is the ability to communicate knowledge empathetically and effectively to clients. Our clinic is widely known for supporting both the physical and emotional health of our patients, so we support and help guardians who may have pets that struggle in a veterinary setting. 

We strongly believe in being a part of our community through support of select animal non-profits (OTAT PDX, PDX Cat Trapper, & PAW Team). We also regularly participate in neighborhood collaborations and events (we put out our own beer can release with local brewery RUSE for our 5th year anniversary!). We expect our associate veterinarians to genuinely want to be a part of our local and hyperlocal communities. 

Veterinarians at BYVH are supported by a robust and highly skilled Certified Veterinary Technician & Veterinary Assistant team. Our technical staff performs all blood draws, radiographs, catheter placements, induction, intubation, dental scaling, dental radiographs, dental charting, anesthetic monitoring, patient recovery, creating and delivering estimates and invoicing so that our veterinarians can focus on diagnosing, treatment plans and communicating thoroughly with clients. 

Engaging clients and computer efficacy are essential to your role at BYVH, as well as skills including general surgery, oral surgery and radiographic evaluation, sound diagnostic methodology and understanding low-stress veterinary care with a strong knowledge of behavior or desire to learn more about behavior. We support work-life balance with a 3 day work week with a rotating Saturday schedule (every 3rd-4th Saturday). You will be supported by modern, state of the art equipment and facilities, AI transcribing for medical records, engaged support staff and management team. Full time benefits including PTO, continuing education stipend, health insurance, long-term disability insurance, and 401k with match. Pay is highly competitive and based on experience, certifications, and previous professional accomplishments.

We are independent and local and value our clinic culture above all!

Our doctors and staff truly enjoy teaching and supporting those that are interested in the veterinary profession. Are you curious about small animal medicine? Are you a budding veterinary student or interested in learning about becoming a credentialed veterinary technician? We are happy to offer observational time in a clinical setting for select candidates.

If you are a current veterinary student or technician student, we love hosting those well into their formal education. An externship/preceptorship period is such a valuable experience. Not only do you get to practice what you have been learning, but you also continue your education. 

Our extern program will introduce you to basic surgeries, behavior considerations, ultrasound, venipuncture techniques, greeting clients, treating patients, learning how to build a flow, and creating an environment conducive to cooperative work. 

A Client Service Representative/Veterinary Receptionist is the first impression of our hospital and must be committed to providing an exceptional client and patient experience. This individual must be detail-oriented, have impeccable communication skills, and the ability to multitask.

This is a fast-paced position that involves the ability to think critically. The ideal applicant must have compassion for both people and animals, the ability to anticipate client and patient needs, and strive to always promote a polished image of our hospital. We are willing to teach the right individual skills for confident and accurate communication with our clients.

Position duties include but are not limited to:

• Triaging clients via phone and email, scheduling appointments
• Checking patients in/out, taking payment, financial bookkeeping
• Managing communication between the client and the veterinarian, relaying medical questions and recommendations
• Obtaining previous medical history, and maintaining current patient/client information
• Daily maintenance of the lobby - keeping it organized, clean, and inviting
• Communicating effectively with both clients and other team members

Successful candidates will:

• Have excellent interpersonal and communication skills (verbal and written)
• Have a strong work ethic
• Have the ability to pay attention to the little details that make a superior client/patient experience. Our veterinarians are Fear Free™ certified and put a strong emphasis on low-stress visits for our patients
• Be inquisitive, ask questions, and know how to utilize resources
• Must love both pets and people—the majority of this position is customer service oriented
• Be a self-starting individual of integrity who is adaptable and accountable
• Be familiar with computers and office software, we are a paperless practice and utilize both SmartFlow and EzyVet.
• Be adaptable! We are a relatively new clinic and our protocols change as we continue to grow and add more. The ability to apply new information quickly is essential to this position
• High emotional intelligence. This can be a stressful job at times and how you communicate and manage conflict is very important

The requirements:

• Must be at least 18 years of age
• Must have a High School Diploma or equivalent
• Must have at least one year of customer service experience in any field
• Availability to work weekends
• Reliability
• Have strong typing skills and a polished telephone etiquette
• Previous veterinary receptionist experience is preferred, but not required

Employee benefits include:

• A chance to be a part of shaping an innovative and progressive workplace
• The opportunity to further your skills through continuing education
• Uniform allowance
• A competitive, hourly wage
• Medical, Dental, and Vision Insurance. 401K Match
• Pet care discounts

Certified Veterinary Technician position includes but is not limited to:

• Procedure management & digital record keeping (our practice management system is Ezyvet)
• Licensed CVTs will be responsible for directing assistants and are intimately involved with surgical procedures that are within the scope of their credentials.
• Patient handling and restraint with an emphasis on low-stress handling/Fear Free
• Medication administration & filling prescriptions
• Venipuncture & IVC placement
• Intubation and anesthesia monitoring
• Digital radiology
• Processing of laboratory samples for both in-house evaluation and reference lab service
• Cleaning and maintaining of the treatment area and general hospital maintenance
• Surgical instrument cleaning and maintenance
• Peri-operative and post-operative patient care under the direction of a veterinarian
• Caring for hospitalized patients
• Tackling projects as assigned

Successful candidates will:

• Have excellent interpersonal and communication skills
• Have a demonstrated ability to work in a fast-paced environment, without sacrificing attention to detail or safety.
• Have a strong work ethic and will present a polished image of BYVH
• Have the ability to pay attention to the little details that makes a superior client/patient experience. Our veterinarians are Fear Free™ certified and put a strong emphasis on low-stress visits for our patients. We manage many patients that have difficulty in a veterinary setting through cooperative care and pharmacologic intervention.
• Be inquisitive, ask questions, and know how to utilize resources
• Be a self-starting individual of integrity who is adaptable and accountable
• Have high emotional intelligence. This can be a stressful job and how an individual chooses to communicate, both with clients and colleagues, can make all the difference!

The requirements:

• A current Oregon veterinary technician license
• A minimum of 1 year of experience working as a CVT in a small animal veterinary hospital
• Availability to work some weekends
• Reliability
• Ability to comfortably lift 40 lbs
• Have strong communication skills with the desire to be a part of a team.

Employee benefits include:

• A chance to be a part of shaping an innovative and progressive workplace
• The opportunity to further skills through continuing education and mentoring
• Uniform allowance
• A competitive, hourly wage - dependent on experience
• Medical, dental & vision insurance offered. 401K match also offered.
• Pet care discount

Assistant position duties include but are not limited to:

• Room management & digital record keeping (our practice management system is Ezyvet)
• Assisting veterinarians and Certified Veterinary Technicians (CVT) with procedures
• Patient handling and restraint with an emphasis on low-stress handling/Fear Free
• Medication administration & filling prescriptions
• Venipuncture & IVC placement
• Digital radiology
• Processing of laboratory samples for both in-house evaluation and reference lab service
• Cleaning and maintaining the exam rooms, pharmacy, treatment area, and general hospital maintenance
• Surgical instrument cleaning and maintenance
• Peri-operative and post-operative patient care under the direction of a CVT or veterinarian
• Caring for hospitalized patients
• Tackling projects as assigned

Successful candidates will:

• Have excellent interpersonal and communication skills
• Have a demonstrated ability to work in a fast-paced environment, without sacrificing attention to detail or safety.
• Have a strong work ethic and will present a polished image of BYVH
• Have the ability to pay attention to the little details that makes a superior client/patient experience. Our veterinarians are Fear Free™ certified and put a strong emphasis on low-stress visits for our patients.
• Be inquisitive, ask questions, and know how to utilize resources
• Be a self-starting individual of integrity who is adaptable and accountable
• Have high emotional intelligence. This can be a stressful job and how an individual chooses to communicate, both with clients and colleagues, can make all the difference!

The requirements:

• A minimum of 1 year of experience working in comparable position within a small animal veterinary hospital
• Availability to work weekends
• Reliability
• Ability to comfortably lift 40 lbs
• Have strong communication skills with the desire to be a part of a team.

Employee benefits include:

• A chance to be a part of shaping an innovative and progressive workplace
• The opportunity to further skills through continuing education and mentoring
• Uniform allowance
• A competitive, hourly wage - dependent on experience
• Medical, dental & vision insurance offered. 401K match also offered.
• Pet care discount

Client Service Representative - *Team Lead*

Brooklyn Yard Veterinary Hospital is seeking an enthusiastic and detail-oriented individual to join our veterinary hospital as a full-time Lead Client Service Representative/Veterinary Receptionist. This individual must have recent veterinary reception experience, impeccable communication and problem-solving skills, and the ability to lead a team by example. We would expect this individual to make decisions confidently and independently as needed that align with the values of our hospital. Our core values are grounded in: Accountability, Direct and Honest Communication, Engagement, Adaptability, and Respect.

This individual is responsible for the team who are the first impression of our hospital. They must be committed to providing an exceptional client and patient experience. This can be a fast-paced position that involves the ability to think critically and multi-task. The ideal applicant must have compassion for both people and animals, the ability to anticipate client and patient needs, and strive to always promote a polished image of our hospital. We are willing to coach the right individual skills for confident and accurate communication with our clients.

Position duties include, but are not limited to:

• Perform all duties of a Client Service Representative
• Supervise and mentor a team of Client Service Representatives, ensuring adherence to hospital protocols
• Train new and existing CSR’s 
• Conduct performance evaluations, provide feedback, and identify opportunities for professional development
• Collaborate with other department leads to effectively manage work flow and provide a superior client experience
• Manage client records, ensuring accuracy and receipt of records via a system that ensures follow-up
• Assist in the development and implementation of client service policies and procedures
• Develop and implement strategies to enhance client satisfaction and loyalty
• Triaging clients, scheduling appointments, and managing the reception area
• Review medical records and data input
• Be responsible for ensuring daily financial data is accurate and accounted for in both PMS and Merchant Processor.
• Monitor monthly reporting metrics for clients and for financials
• Ensure that our reception area is organized, clean, and inviting 
• Communicate effectively with both clients and other team members. The ability to manage conflict and resolve client issues is a must.

Succesful candidates will:

• Have recent veterinary reception experience
• Have excellent interpersonal and communication skills
• Have a strong work ethic and dedication to their team and hospital
• Have the ability to pay attention to the little details that makes a superior client/patient experience. Our veterinarians are Fear Free™ certified and put a strong emphasis on low stress visits for our patients.
• Be inquisitive, ask questions, and know how to utilize resources 
• Must love both pets and people—the majority of this position is customer service oriented.
• Be a self-starting individual of integrity who is adaptable and accountable.
• Be familiar with computers and office software, we are a paperless practice and utilize both SmartFlow and EzyVet.
• Be adaptable. We are always assessing our processes and work-flow for both employee and client benefit
• High emotional intelligence. This can be a stressful job at times and how you communicate and manage conflict is very important.

The Requirements:

• Previous veterinary reception experience is required
• Experience in a supervising role in a customer service profession is strongly preferred
• Must be at least 18 years of age
• Must have a High School Diploma or equivalent
• Potential availability to work weekends
• Reliability
• Have strong verbal and written skills and a polished telephone etiquette.
• Must be able to manage different personality types and be able to resolve conflict effectively when needed. 
• Must be able to lead by example and maintain a level of accountability for themselves and team members
• Cashier and transaction experience required

Employee benefits include:

• A chance to be a part of shaping an innovative and progressive workplace
• The opportunity to further your skills through continuing education
• Uniform allowance
• A competitive, hourly wage
• Medical, Dental, and Vision Insurance. 401K Match.
• Pet care discounts