1. How do you use BP PensionLine? (please choose all that apply)
On my computer
On my tablet / iPad
On my phone
2. Are you happy with the way you log in to BP PensionLine? (please choose one)
Yes, it’s easy and secure
I know it’s secure, but I find it complicated
No, it’s too complicated
3. What do you think of the BP PensionLine homepage? (please choose one)
Clear and easy to use
I’d like a bit more information about what I can do
Cluttered and hard to use
4. Is it easy for you to find what you’re looking for on BP PensionLine? (please choose one)
Yes, I get to the information I need quickly and easily
I have to look around, but I usually find what I need
I have to search quite a bit and often get lost and have to go back
No, it’s difficult to find what I want quickly
5. What do you think about the navigation system? (please choose all that apply)
I usually use the menu along the top
I prefer the menu down the left-hand side
I don’t always know how to take actions
I like the quick links at the bottom of the page
I use the footer menu
It’s confusing sometimes
6. Which functions do you use on the website? (please tick the relevant column)
I use this a lot
I’ve used this a bit
I’ve never used this
My details
My pension
Contact us
News and Qs
Popular actions list
Popular content list
Help and support
Links to other websites
Scheme details
Money and tax
Download paper forms
7. What do you think of the images on the website? (please choose one)
I like the images
I’m not keen on the images
There are too many images, and they get in the way
There aren’t enough images to break up the text
8. What do you think of the text size? (please choose all that apply)
Too big
Too small
Just right
Easy to adjust to suit me
I don’t know how to adjust it
9. What do you think about the wording used on BP PensionLine? (please choose one)
It’s fine as it is
It could be simpler and friendlier
Some of it is hard to understand
10. Do you have any comments or suggestions about BP PensionLine?
Submit
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