Withdrawals
To withdraw from an event, go to https://cavechess.cc/withdraw and fill out the form. Emails will be ignored.
If you have any symptoms of coronavirus (fever, cough, shortness of breath, diminished sensory perception), please do not enter the tournament. We understand some conditions (allergies) can cause coughs, so please explain this at the time.
Suppose you withdraw after the start of an event. Even if you have not participated, no refund is available since plans were made for your participation, and related costs have potentially occurred.
General Refund Policy
Due to how various intermediary financial providers apply fees and process refunds, our refund policy is as follows.
Timing: Refunds are paid within fifteen business days of the completion of the event (lesson, class, lesson or class series, camp, or tournament.) Generally, we will work to pay within faster. However, when we get close to an event, the priorities shift to those attending the event and ensuring the event goes well, so we have this policy. We believe we are rightfully focusing on the players who attend.
Refund deductions: Due to financial fees imposed on us and the time involved in refunds, in our standard refund policy, refunds take the following forms:
For registrations $20 and below, a $5 fee
For registrations from $20.01 to $60, a $10 fee
For registrations above $60, a $15 fee