How to Book an Event?

• Check availability
• Submit your contact & event details
• Pay for down payment
• Receive guest registration form within 12 hours after booking, if requested

Questions? email experience@foodcraftnyc.com or call 347 652 2143

Need to host your event sooner? email experience@foodcraftnyc.com or call 347 652 2143. Booking expedited event is available. Rush processing and shipping start at $20/person.

Google Meet is our official hosting platform. However, you may use other platforms such as Zoom, Webex, or Teams.

Prepaid Event

Event credits are bought in advance for upcoming engagements.

• Non-Refundable: Credits cannot be refunded but can be applied to future events within the same calendar year.  

Downpayment

An initial payment is required as part of the total cost for your event.

• Non-Refundable: The down payment is non-refundable but can be used as credit towards future events if the event is canceled at least 2 weeks before the original date. 
• Booking Requirement: A minimum payment for 8 kits is required to reserve the date and time of your event.  
• Payment Methods: Payments must be made by credit card unless your booking is placed through a purchase order with wire transfers. 

Credit Card Processing Fee

A fee for processing credit card transactions by a payment processor.

• Credit Card Fee: A 4% processing fee will be added to payments made by credit card. 
• Wire Transfers: Payments made via wire transfer are not subject to this fee.

Having issues with your payment, contact experience@foodcraftnyc.com.

Cancellation and Rescheduling Process

• To cancel or reschedule an event, contact experience@foodcraftnyc.com
• Rescheduling is subject to the host & instructor’s availability.
• No refunds on shipped kits.
   

Event Cancellations

Terms when an event organizer decides to cancel a booking or participation in an event.

• More than 21 business days before the event: 100% Refund; Down payment will be refunded as credit.
• Within 11 to 20 business days before the event: 50% Partial Refund.
• Within 10 business days before the event: No Refund.
   

Event Rescheduling of Event Date & Time

Change in the original event booking date and time.

• More than 10 business days before the event: Free.
• Within 6 to 10 business days before the event: $150.
• Within 2 hours to 5 business days before the event: $300.
   

Rescheduling with No Fee

In the event of unforeseen circumstances, like valid emergencies or substantial kit delays, if both the event organizer and Kits by Food Craft agree to reschedule, no rescheduling fee will be applied.

 

No-Show Events

Events with zero guests attendees during scheduled events.

• No refund and rescheduling for events with no-show events.
• As a courtesy, our team will wait 15 minutes past the event time before ending the live event.