Al Sahel Shares Center, a limited liability company under commercial register No. (56833) licensed by the Securities and Commodities Authority under license No. (604018) dated: 01/09/2004 and address: Sharjah City: Sharjah P.O. Box: 5356 Tel: 971 6 5726312  Fax: 971 6  5565513  E-mail:crm@alsahelshare.com Cornich Al Buhaira Road, Salem Tower, Office No. 201 and represented by: Mr. Musa Issa Abu Dawood as: Operations Manager, and In this agreement is referred to as “First Party”, “the company”, “Al Sahel”, “Al Sahel Shares Center”, or the broker

Preamble

Whereas the Company is a licensed company by UAE Securities and Commodities Authority (SCA) to conduct securities business in brokerage and clearing, activities.

And whereas the client is desirous to trade in securities through the company in the financial market licensed by the

authority, based on orders and instructions issued by the client according to its sole discretion and in accordance with the terms and provisions of this convention, so, parties herein agreed to the terms and conditions herein under:

Article (1)

The preamble hereinabove, appendixes, and the documents attached hereto are integral part of this agreement.

 Article (2): Definitions

Authority	Securities and Commodities Authority (SCA) in UAE.
Law	means Federal Law No. (4) of 2000 concerning the Emirates Authority and Market securities and commodities, as amended.
Market	means the Securities Market licensed in the UAE by the Authority, and through which the sale and purchase of securities are carried out.
Securities	stocks, bonds and notes issued financial companies, bonds and notes issued by the federal government and local governments, public bodies and public institutions in the state, and any other financial instruments, local or foreign accepted by the Authority.
Investor Number	the identification number given to the client by the market.
Investment / Trading Account:	Is the client's account with the company through which the securities are traded. Trading: Buying and selling transactions executed in the stock market.
Dormant / Inactive Account	means the client’s account with the brokerage firm where a period of (3) calendar years - (36) Thirty-six months – has elapsed without making any transaction thereon or updating the data thereof.
Beneficial Owner	the natural person who owns the final ownership or exercises final control over the legal person directly or through a chain of ownership or control, in the shares of the legal person or other ownership shares, or has the right to vote in it at a rate of (25%) or more or has a right appointing or removing the majority of its members, or by other indirect means, as well as the natural person on whose behalf transactions are being conducted or who exercises ultimate effective control over a legal person.
Business / working Day	Monday through Friday, as specified by SCA definitions manual, except the legal public holidays.

Article (3): Risks

1. Trading in securities involves a number of risks that may lead to the loss of the client to invested capital or part of it, just as stock prices are high, it can be for this price also reduced by as much may lead to damage to the Client due to fluctuations in prices, and also may become a liquidate the securities and sell them difficult due to low demand, an addition to numerous other risks may be exposed to the client.
2. The client acknowledges and is aware of that the ultimate responsibility for conducting proper assessment of the appropriateness of such investments lies with the client in  terms of level of risk tolerance / acceptance of the risks, investment experience and the extent of his dependence on the principal invested amount in satisfying his / her family and other basic livelihood needs or dependence on it to pay future financial obligations, the volume of the wealth owned by the client, whether it is fixed assets, monetary or semi-monetary assets and his level of income, except for those amounts allocated for investment.
   Al Sahel Shares Center shall execute buy /sell orders on behalf of the customer as per his/her instructions and according to the client’s investment information disclosed in the KYC form attached to this agreement. Al Sahel Shares Center, However, doesn’t render a discretionary investment portfolio management service nor investment advisory service, therefore the client is ultimately responsible for conducting his/her own due diligence to decide the appropriateness of the securities investment to him/her/it taking into consideration all types of risks that his/her investment would be exposed to and their probable impact on his/her/its financial position.
3. Al Sahel Shares Center conducts assessment and measurement for client’s investment appropriateness in securities, specifically in stocks traded on official regulated stock markets, Abu Dhabi stock exchange and Dubai financial market. The client whom has been classified as “Professional” or “Counterparty” is not subject to such an assessment while client whom has been classified as “Ordinary” is subject to such an assessment, if the result of the assessment is “inappropriate “and the client insisted on trading / investing in stocks despite he/she/it was notified of this assessment, then the client is solely responsible for any loss or consequences thereafter. Conducting this assessment is mandatory as per the chairman of the authority’s board of directors’ decision no. (13/chairman) of 2021 on the regulation’s manual of the financial activities and status regularization mechanisms, section 3: business practice, chapter two: conditions for providing financial service to a client, article (3) classification of clients, article (8): meeting the clients’ suitability and appropriateness standards.  

Article (4): Rights of the Company

In the framework of this agreements, company shall be entitled to the following:

1. To receive the monetary consideration for purchase transactions prior to the execution of any purchase order, maximum before the settlement date
2. To receive the commission prescribed for the execution of the trading transactions in accordance with the applicable regulations and decisions.
3. To get fees as explained below in the table of Article (8): Charges and Fees.
4. in consideration of giving the client another copy of any documents or against issuance of new cheques to replace lost or expired cheques. Issuance of statement of account, Client balances and the statements of securities upon the request of the client is always free of charge.
5. To sell the securities previously purchased in the name and for the account of the Client in the event where the Client did not settle his/its liability in this respect, provided that this transaction is carried out only within the limits of a sum sufficient to settle the broker’s entitlements and as follows:

1. Sending a notice to the client pursuant to a registered letter with acknowledgment of receipt informing the client that the securities shall be sold if the settlement does not occur within (1) business days from date of receipt of notice, provided that the notice indicates the details of the purchase transaction executed and the sums due for the purchase plus the payable fees and commissions.
2. Obtaining the approval of the financial market before carrying out the sale transaction but after expiry of the deadline indicated in paragraph (a) of this sub article (4).
3. If the sale proceeds are not sufficient to settle the sums due, the company reserves the right to claim for the balance sums and indemnity –if there is a basis for that – and therefore, the Client hereby undertakes to indemnify the broker for the difference of prices or for any loss or damage the broker may incur as a result of the said sale transaction. Should the sale transaction of securities result in any profit, the net amount shall, after deduction of all expenses, commissions, fees and purchase amount, devolve, upon the market and the broker may in such a case close the trading account of the Client without referring back to the letter, and consequently, all terms and conditions stipulated in this agreement shall be deemed null and void. 

6.   To monitor all activities and transactions related to the account to determine the legality of any transaction and to inform the competent authorities whenever necessary and appropriate and in strict confidence.
7.   The company has the right, without contravening or inconsistent with the relevant implementing regulations, decisions and instructions, to reject any orders or instructions issued by the client as long as the legal reasons for refusal are available. The first party will not be responsible for any losses, damages or lost opportunities of any kind that the client may incur as a result of the first party's rejection to implement any of his/her orders or instructions. The company however shall explain to the client the reasons for orders or instructions rejection via registered phone call or written notice.  The client understands that he/she is solely responsible for the risks and losses that may result from errors, misunderstandings or delays due to his/her negligence or omission due to the lack of clarity in the instructions issued by the client to the broker, and the client has no right to claim compensation unless those mistakes were intentional made by the broker or due to his/her negligence or his fault.
8.   The company has the right to refrain from executing the client’s orders if it does not receive the required sufficient information from him/her/it to enable it to properly conduct investment appropriateness assessment of the service/financial product provided to him/her/it in compliance with the appropriateness requirements, Article (8), subparagraph “sixth” of the Chairman’s decision Authority No. (13/R.M) for the year 2021.

Article (5): Obligations of the Company

Under this agreement, the company is committed to the following:

1. Al Sahel Shares Center is required to perform the due diligence of a prudent man in its dealings and comply with the provisions of the law and regulation issued in implementation thereof, and /to always comply with the conditions and rules on basis of which the license was issued, and with the commercial customs, principles of honesty, justice and equality and to protect the Client’s interests and execute the Client’s orders issued to the broker in accordance with the order of their issuance.

2. Always required to act with honesty and integrity serving the Client’s interest, and to refrain from any action which may prejudice the Client or other brokers or the market, such as providing a misleading or incorrect image of the securities rates or volume of trade thereof.

3. Maintain the confidentiality of all customer information under this agreement and do not disclose such information to a third party without the written consent of the customer, except for parties that have the right to disclose customer information and data in accordance with applicable regulations, laws and legislation.  Separation of its own accounts from those of the Client according to the account separation rules and mechanism applicable to broker and issued by the authority, and any amendments thereafter.

4. Segregate its own accounts from its clients’ accounts in compliance with the chairman of the authority’s board of directors’ decision no. 13/chairman) of 2021 on the regulation’s manual of the financial activities and status regularization mechanisms concerning the rules and the mechanism for the separation of accounts with brokers. 

5.   Enter the sale and purchase orders into the trading system as soon as the broker receives such orders from the Client, provided that this shall be carried out as per the order of receipt of such orders.

6. Add the proceeds of the sale transactions of securities to the Client’s account on the same date of settlement of the transaction according to the rules set out by the market organizing such matters or according to the agreement.

7. Notify the Client in writing or through any other means of communication specified by the Client under this agreement, which KYC form constitutes part of it, of the trading transactions executed by Al Sahel Shares Center on the Client’s account, and the Client may object to any such transactions (concerning any trading order not issued by the Client or issued in violation of the Client’s instructions or miscalculation) by way of informing the company, through the same means, of any mistake or objection to the transactions executed on the client’s account within three (3) business days from the date of notice, as per the chairman of the authority’s board of directors’ decision no. (13/chairman) of 2021 on the regulations manual of the financial activities and status regularization mechanisms, appendix (2).

8. Non-execution of any orders it receives only by the ways stipulated by law or agreed to in this agreement.

9. Obtain the market’s approval to the sale of securities which the Client did not settle his/its liabilities within the notice period specified under the “broker’s rights” in paragraph (4) of article (4) above, within two (2) business days at the most from the expiry date of the said period, provided that the company enters the sale order under the market price within three (3) business days from date of obtaining the market’s approval on such sale.

10.  Provide the client with a statement of account (quarterly) within (45) days from the end of the quarter period - if there is a movement on the account during that period - and an annual statement of account within (three months) from the end of the fiscal year without prejudice to the client right to request providing him with a statement of account, A detailed statement of account or a statement of its stocks of securities at any time, provided that the statement/ notification  in all cases includes the data contained in the appendix no. (3) as a minimum of the chairman of the authority’s board of directors’ decision no. (13/chairman) of 2021 on the regulations manual of the financial activities and status regularization mechanisms, with the exception of the professional investor and counterpart, unless otherwise agreed upon. 

11.  Not entering into subcontracts for the completion of these agreements only after obtaining approval from the client.

12. Exercise due diligence to increase the customer's level of understanding and awareness of the financial service, financial activity and the financial product offered to him/her/it by providing him with the necessary information, as needed.
13.    Not to engage in any behavior that would freeze the clients’ securities or prevent the client from disposing of them in any way, whether for the benefit of the company or for the benefit of any other party, except in compliance with a court ruling to seize them or in compliance with the laws and decisions on money laundering and combating the financing of terrorism and illegal organizations or in compliance with the procedures followed by any of the capital market institutions or under the authority’s law or any of the decisions issued in implementation thereof.
14.    Refrain from receiving any trading orders from third parties relating
to the client on his behalf, except in the following cases:

a‐ A third party outside the country, provided that the conditions set forth

in the article (2/7) of the Second Chapter of Section 3 of the chairman of the authority’s board of directors’ decision no. (13/chairman) of 2021 on the regulation’s manual of the financial activities and status regularization mechanisms, are fulfilled and that the client agreement with the third party includes evidence of the client authorization for the third party to issue the trading order on its behalf.

b‐ A third party licensed by the Authority to deal on behalf of the client

c‐ Any person to whom the client has granted an executed power of attorney at the market in accordance with its procedures, or a legal power of attorney attested from inside or outside the country in accordance with the procedures followed by the official authorities and within the limits of such power of attorney provided that the power of attorney includes, in all cases, the limits and powers of the attorney to the client account at cash amounts and the securities owned by it, and the manner of disposing of each of them clearly and explicitly.

Article (6): Rights of The Client

1.   Client is entitled to under this agreement as follows:

2.   Give orders of purchase and sale to the broker and the broker may not execute any trading transactions without an order from the Client for this purpose, except in the events where the applicable laws and regulations permit such transactions according to the provisions of this agreement.

3.   Cancel or amend any orders submitted to the company as long as such orders have not been processed in the trading system yet and provided that Al Sahel is able to cancel or amend the same.

4.   To be notified in writing or pursuant to any of the notification methods specified by him/her/it in this agreement of the transactions executed at his /its account as soon as such transactions are executed.

5.   The Client may also object to any transaction (concerning any trading order not issued by him/her/it or issued in contradiction to his/its instructions), by way of notifying the company through the same means of any mistake or objection to the transactions executed at his /its account, and this within (24) hours from date of notification.

6.   Receive a statement of account (quarterly) within (45) days from the end of the quarter period - if there is a movement on the account during that period - and an annual statement of account within (three months) from the end of the fiscal year without prejudice to the client right to request providing him/her/it with a statement of account, A detailed statement of account or a statement of its stocks of securities at any time, provided that the statement/ notification  in all cases includes the data contained in the appendix no. (3), as a minimum, of the chairman of the authority’s board of directors’ decision no. (13/chairman) of 2021 on the regulations manual of the financial activities and status regularization mechanisms, with the exception of the professional investor and counterpart, unless otherwise agreed upon.

Article (7): Customer Obligations and Declarations

The Client shall, under this agreement, commit to the following:

1.   Provide the company with all information requested to verify the Client identity or the accuracy of the trading instructions issued.

2.   Inform the company that that he/she/it did not receive a confirmation from the company asserting that the latter has executed the trading order issued thereto, and this with (24) hours following the trading issuance dat.

3.   Settle the value of all securities purchase transactions as well as the commissions arising from such transactions executed through the company, plus any other fees and/or expenses within the limits prescribed by law, decisions or regulations issued in this respect and in accordance with this agreement, moreover, the Client agrees that the company deducts the above mentioned commissions and/or fees and /or expenses from his/her/its accounts kept with the company without the need for any consent from the Client.

4.   Authorize the company to disclose any information which may be requested by the authority, the market or any entities entrusted with the implementation of the law in the UAE in relation to the Client and/or any of his /its transactions.

5.   The customer shall abide by the order given by him/her/it or given by his/her/its representative until the expiry of the order or the first party is notified of its cancellation before execution.

6.   The customer acknowledges that he is the beneficial owner of opening this account. If there is a power of attorney issued, the customer also acknowledges that he/she is the ultimate beneficiary of the account.

7.   The customer acknowledges and commits him/her/itself to his full legal responsibility for all his actions and transactions that took place in accordance with his orders or the orders of his representative according to the validity of those orders and the duration of their validity for his benefit, whether by buy or sale and the consequences thereof and the resulting gains or losses, as long as these orders were valid and correct and were not appealed. The client acknowledges that the broker is legally discharged and not responsible for any loss or risk incurred by the client for the orders and transactions made in accordance with his orders.

8.   The client is not entitled to claim compensation from the broker for those losses as long as they were not intentional or due to the negligence of the broker or any of his employees and the client was informed of the content of this clause with due knowledge. The two parties have agreed that it is not permissible to give orders related to the buy and sell of a security via the broker's mobile phone, and any order made by this method is not considered.

9.   Client wishing to invest in the shares of joint stock companies listed in the “Second Category Screen” of the market must take the following proposed actions before the purchase process:

A.  Review the information and data on the company's page on the market's website.

B.  Review the company’s disclosures on the market’s website.

C.  Review the company’s financial statements and the company's auditor’s notes mentioned in his report about the company’s financial statements.

D.  Review the company’s disclosure of the detailed analysis of the accumulated losses and the company’s recovery plan or its correction plan.

E.  Consult the financial advisor or financial analyst, who is licensed by the SCA, to obtain the investment recommendation.

10.    The client acknowledges that he/she/it has read and understood the terms of this agreement and agrees to abide by what it says, as well as that he/she/it is accountable to the competent authorities for the funds he/she/it deposited in his/her/its account with the company and that the sources of funds are legal, licit and in line with the implementing regulations, decisions, and laws.

11.    The client must provide the first party with any additional data that may be requested from him/her/it to determine the sources of funds invested in the purchase of securities.

12.    The client must notify the first party in writing of any modifications to any of the data contained in the KYC form attached to this agreement and then to update his/her/its data.

13.    The client must update his/her/its information (KYC form) every 3 years; however, some clients might be requested to update their information annually, in compliance with the implementing laws, regulations and decisions issued by the official authorities in this regard. If a legal person, the customer acknowledges and guarantees that he/she/it has obtained all approvals and has taken all actions (including those required for establishment) to properly authorize him/her/it to sign this agreement and perform the obligations under which it is required.

14.    Provide the company with a renewed copy of the expired or updated or changed ID documents which are described in Annex 1 and were used in opening the trading account or at the company’s request to provide these documents.

15.    The customer acknowledges that all the data, information and documents provided by him/her/it are correct, accurate and complete.

16.    The client undertakes to notify the company officially and in writing of any change in his/her condition/relationship with any of the companies listed in the stock exchanges in the country within maximum seven (7) working days this change occurrence, Al Sahel Shares Center is not responsible for any damages or fines that may occur as a result of not being officially informed of this change within the specified period and the client will be hold liable for any consequences or fines.

The client must provide the company an annual declaration that his/her/its classification data has not been changed and updating any of such data if it changes for any reason at any time, provided that the classification is updated - in all cases - every three years while keeping all the declarations and updates, as per sub article (5), Sixth: Appropriateness Obligations. Article (8): Meeting the client's Suitability and Appropriateness standards, chapter two of the chairman of the authority’s board of directors’ decision no. (13/chairman) of 2021 on the regulation’s manual of the financial activities and status regularization mechanisms.

17.    The client acknowledges his/her/its prior consent to submit and fill out the account numbers in this agreement by the employees of the company after signing the agreement and completing the procedures for opening these accounts.

Article (8): Charges and Fees

Total Fees/charges	Dubai Financial Market (DFM)	Abu Dhabi Stock Exchange (ADX)
	0.0028625 of the transaction value	0.001575 of the transaction value
Fixed fees for every buy or sell order	10.50	0.00

Article (9): Dormant /Inactive Accounts

In compliance with Chapter Four: General Obligations, Article (1) Inactive Client Accounts of the chairman of the authority’s board of directors’ decision no. (13/chairman) of 2021 on the regulation’s manual of the financial activities and status regularization mechanisms, Al Sahel will transfer the client's account to an inactive account (Dormant)  if a period of (3) Gregorian years - (36) thirty-six months has passed - without any transaction or updating of the data provided that the client has been already  notified - according to the last known address to him/her/it - after the lapse of (3) years without carrying out any transactions through his/her/its account or updating the data completely and correctly of the need to update his/her/its data with the Al Sahel or deal with his account within (30) days from the date of notice. Al Sahel shall be bound within 2 working days after the expiration of the client's deadline, without an obligation by the client, to update his/her/its data or to deal in his account by the following procedures:

1. Marking the client’s account as “Dorman” /” Inactive” account at Al Sahel’s system and records and consequently refraining from conducting any dealings through such account.

2. Transferring the client’s balances from securities (stocks) to the market or the depository center.

3. Maintaining balances from the client’s cash amounts, with the obligation to provide them on an ongoing basis and not to prejudice the same except based on the cleint’s instructions or the instructions of the Authority or the judicial authorities.

4. Providing the client - according to the last known address - with a final account statement, indicating that Al Sahel will not send any other account statement until the client updates his/her/its data and then the account will be reactivated.

 

If the client does not wish to activate, he/she/it may request to close the account or obtain his/her/its dues from cash amounts, and check with the market or the depository center and the concerned custodian regarding his dues from securities (Stocks), without prejudice to the right of Al Sahel to close the account.

Article (10): Minors Accounts

The company may open an investment account for trading for minors who are under the legal age of 21 by obtaining the signature of the father or, in the event of the father’s death, the signature of the real grandfather or the guardian under a specified ruling. This arrangement continues valid until the minor reaches the legal age or obtains permission from his/her father or grandfather, in the event of the father's death, to receive his/her money and manage his/her account by himself/herself. In the case of a minor under guardianship, a decision or judgment must be brought from the competent court stipulating lifting guardianship so that he/she is entitled to manage his/her account.

A minor is not entitled to dispose of his/her account in any way before he reaches the legal age, nor is he/she entitled to claim the company for the amounts that were deposited in his/her name and withdrawn by his/her guardian, or the transactions conducted in his/her name such as selling and/or buying and/or deposits or withdrawals.

Guardianship on the account of the minor invalidates upon the minor’s gets the legal age, as the guardian’s right to dispose of the account becomes expired and invalid, and the minor’s credit balances are transferred to his/her account.

When opening minors' investment accounts for trading, documents relating to their legal representatives in dealing with these accounts (the guardian's data) must be obtained.

The data of minors' accounts must be updated regularly, and the company should be notified when the minor reaches the legal age, otherwise the company has the right to freeze the account until the data update is completed.

The guardian undertakes to sign an acknowledgment of the validity and correctness of the balances and the measures taken by him/her throughout the period of his guardianship of the account when the minor reaches the legal age.

Article (11) Insider Trading

In compliance with the Articles 37-39 of the Federal law number 4 of 2000 concerning Securities and Commodities Authority:

1.   The Chairman, members of the board of directors of a listed company, its general manager, or any of its employees are restricted to deal in the securities of the said company during any applicable blackout/prohibition period and are required to obtain market pre-clearance/preapproval at all other times.

2.   Furthermore, employees working at any market listed company must obtain prior approval to trade in the securities of the company they are employed at at all the times.

3.   No person may deal in securities or place trades or advises a third party to do so based on unannounced or undisclosed information that he/she/it has knowledge of by virtue of his/her position or by any other means.
4.   It is not permissible to spread rumors about the sale or purchase of shares/stocks.

5.   It is prohibited utilization undisclosed or unannounced information that may affect the prices of securities for personal benefits.

6.   The chairman, member of the board, management, or staff members of any company shall not use their insider information about their company to buy or sell shares in the market.

7.   Every transaction (buy / sell) made by any person in violation of the above-mentioned clauses shall be null and void and subject to criminal penalty.

8.     Failing to comply with the conditions mentioned in the above clauses, the client shall bear criminal responsibility for any violation of the implementing and applicable laws and regulations set by the Securities and Commodities Authority (SCA) or any other regulatory body in compliance with Part Three “Penalties” Articles (40), (41), (42), and (43) of the above-mentioned law, and the client agrees to indemnify and protect Al Sahel for such a violation and any possible adverse consequences, if it is proven to have occurred.

Article (12): Terms and Conditions Amendment

1.   The second party acknowledges the first party’s right to amend any of the terms and conditions of this agreement as it deems appropriate in response to any regulatory, legislative or legal requirements that may be issued by the regulatory, supervisory and regulatory authorities in the state and the first party merely notifies the second party of these amendments through the means of notification specified in "article 13" of this Agreement or any appropriate means of communication that the first party sees It may achieve the desired purpose.

2.   If either party hereto wishes throughout the validity period of this agreement to execute any amendment, variation or addition to the terms and conditions of this Agreement, such party shall send a written request to the other party indication the details of the relevant amendment or addition, to the address specified in the particulars of the parties hereinabove. Any amendment, variation or addition to this Agreement shall not be considered as valid except if agreed upon between both parties in writing and signed by them.

1.   The parties may not agree to introduce any amendment to the provisions of this Agreement in violation of the law or any regulations or resolutions passed there under.

Article (13): Force Majeure

The First Party, its directors, officials or any of its employees shall not be liable for any loss or damage that may be incurred by the client or incurred by the client as a result of any delay in the performance of the first party or the failure of the first party to perform its obligations stipulated in this agreement to the extent and as long as that effect The good or failure resulting from any cause or circumstance beyond the reasonable control (“Force Majeure Event”) provided that this is not caused by mistake or willful negligence on the part of the first party, provided that the occurrence of that force majeure event has no effect on the non-performance or postponement of the payment obligations stipulated in this agreement.

Article (14): General Provisions

1. Clients acknowledge that all documents and information submitted by him/her/it are legally sound, and that the source of funds which it handles through Al Sahel is all legitimate and legal.

2. The Client undertakes to inform Al Sahel of any information or data change in future.

3. Client acknowledges his/her/it’s aware of all the provisions of this agreement and of the risks related to trading in the securities markets. Under this agreement, the customer agrees that the company shall deduct the value of VAT applicable in accordance with the requirements of Federal Law No. 8/2017 and its executive regulations.

Article (15): Termination of the Agreement

The agreement ends in the following cases:
1. mutual agreement of the two parties in writing to terminate the agreement.
2. The desire of one of the parties to terminate the agreement, and the party wishing to terminate it is obliged to notify the second party in writing (/) days before the date on which it wishes to terminate it, provided that all rights and obligations resulting from the implementation of the agreement are settled.
3. In the event that either party fails to abide by the duties and obligations entrusted with their implementation, based on a written notice submitted by one party to the other at least before (/….) working days.
In all cases, the termination of the agreement does not prejudice the rights and obligations that arose between its two parties, and it remains in effect between the two parties until it is settled.

Article (16): Notifications

The parties agreed that every notification required by this agreement must be made by one of the means of notification specified in section (4) of KYC Form attached to this agreement.

Article (17): Complaints Procedures

In order for the Client to receive an official response in writing, the Client must submit a written complaint to the designated email address mentioned below, the complaint must contain the following information:

Name (first and last name), if the person is a legal, please state the company’s name and position in the company, Contact information (telephone and e-mail), written description of the complaint, and means of receipt of the response, Please make sure to write an accurate email so that the response reaches the person who made the complaint. Al Sahel assumes no responsibility if the contact information is incomplete or inaccurate.

Complaints will be reviewed only by Al Sahel in accordance with the complaints policy approved by the company which could be found on the companies’ website, and the customer can also request a copy of it. Complaint submission is free of charge, the customer bears his/her/its own expense (including obtaining outside advice) in connection with the submission of complaints.

Al Sahel shall review all written complaints and respond to them within seven (7) working days. In certain cases, or when Al Sahel is unable to respond within the seven (7) working days period, it will inform the client regarding the extension of the said deadline.

In some specific or urgent cases, depending on the subject and nature of the complaint, where it can be dealt with and resolved over the phone, the customer can contact us to explain his/her/its complaint. The designated email address to receive complaints is: crm@alsahelshare.com

 Article (18): Interpretation and Disputes

This Agreement and all rights and obligations arising therefrom shall be construed in accordance with the applicable laws and regulations in the United Arab Emirates. Subject to the following sentence, disputes arising between the Parties shall be resolved amicably. In case an amicable resolution was not reached within (7) working days from the date of notice sent by either party to the other informing the latter of the existence of a dispute, the said dispute shall be settled by the UAE competent courts of law.

*Note: If the two parties wish to resort to arbitration as replacement for competent courts of law settlement, they should mutually agree on arbitration terms and conditions according to SCA arbitration regulation 

Article (19): Execution of the Agreement

1.   This Agreement was made in two original copies in Arabic language & English Language, a copy in each party’s hand to act accordingly. In case of an inconsistency between the terms of the Arabic and English language, the terms of the Arabic language shall prevail.

2.   This Agreement was signed by the parties. Hence, it became valid and in full force and effect and binding to the parties thereto.