1) A non refundable deposit to secure the booking is required £50.00 for castles and £35 for soft play. If we have to cancel due to the weather and safety concerns we will refund half of the deposit £25. 2) We reserve the right to cancel the hirer dependant on weather risk to safety.ie. high winds or heavy rain. If this is the case we will refund the deposit if we [House of Bounce] is responsible for cancelling due weather and safety which is out of our control. 3) You agree to our rules of hire; no shoes on the bouncy castles or soft play, no food or drink on bouncy castles and soft play, no facepaint on children on the castles or soft play. 4) Hire balance agreed needs to be paid before or on the day of event. Agreed prices via email and or social media messaging. 5) Invoices will be sent across with quote / booking breakdown amount. 6) If equiptment is needed for longer than agreed this request must be communicated and agreed ahead of time. 7) We will take photos of our event set up, if you do not wish for us to do so please communicate with us. 8) Delivery charges are subject to 4 x journeys fuel, set up, safety discussions and take down. 9) Any damages to equiptment during hire will be charged at £500. Damages include rips in the bouncy castles / soft play equiptment / holes / non removable marks / pen / deep scratches. 10) If equiptment is moved or tampered with House of Bounce are not responsible for accidents. Outdoor hire is only available on grass and astroturf if the hirer accepts that we will need to make holes for the anchors and poles for safety. We reserve the right to cancel the hire if the information given to us is not correct and the deposit will be kept due to misinformation and liability 11) We do not hirer castles for commercial usage private hire only. 12) Access - Suitable access needs to be considered before agreeing hire, we need to have at least 1 metre in width to be able to transport the equiptment and trolleys to and from the location it is hirers responsibility to inform us if there are stairs or access is required through hirers property. We may ask for photographs ahead of booking. 13) Parking - If the only parking available is paid this must be covered by the hirer. There must be suitable parking for House of Bounce to unload and load equptment safely. If there is no suitable parking we reserve the right to cancel and retain deposit due to time wasted. 14) If you do not wish for your setup photographs to be posted on House of Bounce social channels that include Instagram / facebook / tik tok. We may also use the photos for our website however we will ensure you agree to this before usage. 15) We endeavour for the soft play to be as shown on the photos however if an item is damaged we will take this out of the setup and aim to replace this with another piece. Set up may differ from photos shown. 16) We will always do our best to be early or on time, if there are situations out of our control such as traffic we will get to the event asap and extend hire time accordingly.Please allow for travel delay if you know that your event could be affected by travel disruption. 17) Cinema package hire, set up will completed and you will be shown how to deflate the screen, how to adjust the projector and how to adjust the sound bar. House of Bounce will not be able to stay through the whole event and you are responsible for the hire and usage of the equiptment until the agreed take down time. 18) A booking is only confirmed when a deposit is sent prior to booking, we ask all final balances to be transferred a day before the event unless it has been agreed that cash will be used to pay for hire at setup.