Customer Experience Survey
Please take a moment to fill out this survey to better help us serve you.
How did you hear about Makana?
Billboard Ad
Facebook
Friend/Family
Google Search
Newspaper
Radio Ad
Local Agent
Other
What is your purpose of traveling today?
Business
Leisure
Family Vacation
Medical
Other
On average, how often do you travel on Makana?
1-2 times per month
3-5 times per month
Once every 2 months
Other
How was your experience onboard the ferry?
1
2
3
4
5
How was your online booking experience?
Easy
Neither easy nor difficult
Difficult
Not applicable
Did you make use of a local agent to book your ticket?
Yes
No
If you used a local agent to book your ticket, please note your overall satisfaction.
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
Friendliness
Knowledge
Was the ferry on time?
Yes
No
Where do you currently reside?
Saba
Statia
St. Kitts
Anguilla
USA
Europe
Other
What route(s) do you use Makana for (check all that apply)?
Saba to St. Maarten
Saba to Statia
Saba to St. Kitts
Statia to St. Maarten
Statia to Saba
Statia to St. Kitts
St. Maarten to Saba
St. Maarten to Statia
St. Maarten to St. Kitts
St. Kitts to Saba
St. Kitts to Statia
St. Kitts to St. Maarten
When traveling on Makana, typically how many pieces of luggage do you take?
1
2
3
Carry-on only
Please rate your overall satisfaction of our onboard staff.
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
Friendliness
Knowledge
How likely is it that you would recommend Makana?
Very likely
Likely
Neither likely or unlikely
Unlikely
Very unlikely
In the comment box, please let us know how can we improve our services.
Please enter your name.
*
First Name
Last Name
By providing your email address, you will be entered into a raffle to win a free ticket and receive promotional emails.
*
example@example.com
For your entry to be valid, please use your ticket number from today's travel.
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