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Customer Journey Survey
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10
Questions
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1
What first attracted you to [your company/product/service]?
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2
What do you like most about [company/product/service]?
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3
Was there anything about your entire experience that stood out as exceptional?
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4
Are there any areas you feel we need to improve? (Be honest, we can take it.)
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5
Have you received adequate information from us since joining [company/product/service]?
Yes
No
None at all
Too much
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6
What products/services would you like is to offer now, or in the near future?
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7
Overall, how would you rate the quality of customer service?
Very positive
Somewhat positive
Neutral
Somewhat negative
Negative
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8
How likely are you to recommend us to a friend/colleague?
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9
If you were to refer us, we'd love to reward you. What would you prefer?
Gift card
Guest appearance on our channel
Free 1:1 training session
Free swag
New recipes
Other
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10
Is there anything else you'd like to share about your experience with us?
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