• Submit a Warranty Claim

  • Warranty Policy Details

    Shipping expense to send the product back to evo or directly to the manufacturer for approval is the sole responsibility of the customer. If the warranty request is approved, we will cover the shipping expense (if within the United States) of sending the new or repaired product. 

    If your approved warranty can be remedied with parts, we will send those first. If evo doesn't have the part, we will put in a parts request with the manufacturer.

    Any outside expenses that stem from a warranty situation (lift tickets, rental fees, mounting cost, part installs) aren't covered by evo or the manufacturer.  

  • Typical Defects Covered by Warranty

    Snowboards / Skis / Wakeboards

    • Delamination of topsheet, base, sidewall, edge, tip and tail due to manufacturing defect during production.
      • Occurs when layers are not properly bonded together, showing a clean separation free of any of damage. 

     Apparel

    • Stitching separation from seam failure.

     

  • Not Covered by Warranty

    • Damage resulting from contact with objects or repetitive contact from park features.
    • Delamination due to impact showing scrapes, gouges, cracked or bent edges.
    • Damage from improper use, misuse, abuse or neglect. This includes but not limited to boxes, rails and rock damage 
    • Cosmetic issues including topsheet chipping or peeling and edge rust.
    • Boot damage from board rest while riding the lift.
    • Ripped, torn, cut or abraded fabric.

  • Bike manufacturers only handle warranty claims for possible defects with the frame. Any potential warranty issue relating to bike components (fork, brakes, wheels, seatpost, etc.) are handled directly with the manufacturer of the specific component (Fox, SRAM, Shimano, etc.).

    evo store locations or our customer care warranty team can help you navigate this process. There are other options that could be quicker and easier for you as well. Going through your local bike shop can be a good option if they’re an authorized dealer of your frame manufacturer or component manufacturer. They may be able to better evaluate the issue in person and they can process a warranty claim with the manufacturer even if you didn’t buy the bike from them.

    Another option is to work directly with the manufacturer. If you go to the manufacturers website, you should find warranty instructions to get the process started.

  • For additional information, please refer to our Warranty Policy.

  • For Snowboards warranties, please provide the following images: 

    • Serial Number/QR Code (located on the topsheet or sidewall)
    • Showing the issue from a couple different angles 
    • Base under the issue 
    • Edges under the issue
    • Topsheet at issue location
    • Full Topsheet 
    • Full Base 

  • For Snowboard Boots warranties, please provide the following images: 

    • Both boots together from the front 
    • A couple angles on the issue 
    • Boot with the issue from both sides 
    • Both boots from the back 
    • Tag inside the tongue of the boots 
    • Riding Style (Goofy or Regular) 
     

  • For Snowboard Bindings warranties, please provide the following images: 

    • A couple angles on the issue 
    • Photo of the full bindings 
     

  • For Ski and Snowboard Skins warranties, please provide the following images:

    • A couple angles on the issue
    • Photo of the full skins
    • Serial Number 

  • For Skis warranties, please provide the following images:

    • Serial Number/QR Code (located on the topsheet or sidewall)
    • Showing the issue from a couple different angles
    • Edges under issue
    • Base under the issue
    • Topsheet at issue location
    • Full topsheet of both skis
    • Full Base of both skis 

  • For Ski Boots warranties, please provide the following images:

    • Both boots together from the front
    • A couple angles on the issue
    • Boot with the issue from both sides
    • Tag inside the boots 

  • For Ski Bindings warranties, please provide the following images:

    • A couple angles on the issue
    • Photo of the full bindings

  • For Apparel/Outerwear/Gloves warranties, please provide the following images:

    • A couple angles on the issue
    • Photo of the full product
    • Product tag 

  • For Helmets warranties, please provide the following images:

    • A couple angles on the issue
    • Photo of the full helmet 

  • For Goggles warranties, please provide the following images:

    • A couple angles on the issue
    • Photo of the outside of the lens
    • Photo of the inside of the lens 

  • Please provide the following images:

    • A couple angles on the issue
    • Photo of the full product
    • Additional photos may be requested if they are needed

  • For Wakeboard/Wakesurf/Ocean Surfboad warranties, please provide the following images:

    • A couple angles on the issue
    • Full topsheet
    • Full base 

  • For Wakeboard Bindings warranties, please provide the following images:

    • A couple angles on the issue
    • Both full bindings

  • For Wake Vests warranties, please provide the following images:

    • A couple angles on the issue
    • Photo of the full vest

  • For Bike Components & Parts warranties, please provide the following images and information:

    • Description of the issue/how it happened
    • Photo of the issue
    • Photo of the full component/part
    • Photo of the Serial Number
    • Service history

  • For Bike Frame warranties, please provide the following images and information:

    • Photo of the Serial Number
    • Photos of the issue
    • Photo of the full frame
    • Description of the issue/how it happened

  • For Bike Fork/Shock warranties, please provide the following images and information:

    • Photo of the Serial Number
    • Description of the issue/how it happened
    • Photo of the issue if possible
    • Service history 

  • For Bike Tire warranties, please provide the following images and information:

    • Complete sidewall photo
    • 9-digit stamp code and barcode if possible
    • Description of the issue/how it happened 
    • For Flow and Nidecker Bindings please submit one photo as shown in the example below, showing the time stamp and manufacturing numder.
    • Location: Two small dials on the underside of baseplate.

  • The set of numbers is stamped into the topsheet where it meets the sidewall. Should be in the midsection of the board where you see the blue boxes in the picture below.

  • The set of numbers is directly underneath the listed size, stamped into the topsheet on the LIB/GNU(Mervin) size badge on the topsheet.

  • The set of numbers is stamped into the sidewall at midsection of the skis.

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