• HERO 12 Volt Systems Warranty / Repair Form

    HERO 12 Volt Systems Warranty / Repair Form

  • Your HERO must match one of these devices

    Your HERO must match one of these devices

  • Also Includes all PEMF Paddles and Discs

    Also Includes all PEMF Paddles and Discs

    Manufactured by Magnus Magnetica
    • Your Information 
    • Format: (000) 000-0000.
    • After Repair
    • Your HERO device(s) and accessories 
    • 12 Volt Model(s)

    • Device 1
       / /
      2 digit month, 2 digit day, 4 digit year
    • Device 2
       / /
      2 digit month, 2 digit day, 4 digit year
    • Device 3
       / /
      2 digit month, 2 digit day, 4 digit year
    • Device 4
       / /
      2 digit month, 2 digit day, 4 digit year
    • Do any accessories, with visible damage, need repair/replacement?
    • Identify Accessories

    • Upload your Photo or Video Files (limited to 8 at 18MB each)
      Cancelof
    • Shipping your device 
    • Out of Warranty or Return Shipping Fee Payment 

    • You MUST upload a photo of the front and back of your Credit Card for all Non-Warrantied repairs. If you have a a shipping account, please provide the account number for the return shipping costs. NOTICE: Recalled Products do not require a credit card. All other warranty or repair transactions will not be processed without a credit card. If your PEMF device's repairs are completed under the Standard Warranty terms and you have provided a return shipper account number, the credit card below with NOT be used., otherwise the credit card will be used for Return Shipping Fees.

      Please be advised, an Authorization will appear on your card as follows:

      • $50 - tentative Return Shipping Fees (likely less)
      • $250.00 -$500.00 - tentative Out of Warranty Repair Charges 

      When the transportation and/or repair charges are invoiced, the above authorization will insure the actual credit card charge will not be declined.

      Important: If the charges for out of Warranty Repair is less than $100 the factory will not seek approval nor send a repair estimate.They will simple repair and ship back and charge your card for the repair and shipping fee.

    • Method of payment*
    • For Repairs Shipping from Canada  

    • See the Tariff code above that you should use.  We typically put the declared and customs value at $1.00 as it’s a repair

      Include the description “NOT SOLD (COMMERCIAL) Warranty Repair Pulse Generator for Animals”,  or if the device is a muman model indicate "Exercise Equipment"

      Regarding potential issues around USA or Canadian Custom Inspections, please include inside the package a note that says:

      • Your name: {name} 
      • The RMA # below  
      • The Device's Serial #: {serialNumber41}
      • Basic Reason for the repair: {input15}
      • Your return shipping address: {addressWhere}
    • Finalizing your Service Request 
    • I understand that there may be up to 7-10 business days from the time my device is delivered to the Factory until the time actual repairs commence.

    • The RMA # it must placed on the exterior of your shipping box. When you ship, please secure a tracking number and email it to: Sales@magnusmagnetica.com

    •  
    • Office Use Only 
    • PEMF Received date
       / /
      2 digit month, 2 digit day, 4 digit year
    • Return Ship Date
       / /
      2 digit month, 2 digit day, 4 digit year
    • Type of PEMF Device
    • Sequence
    • Should be Empty: