HERO Repair / Warranty and Service Form

Sequence
HERO Warranty / Repair Form

Please review all shipping requirements!

Your Information
Name*

First NameLast Name
E-mail*
Phone Number*
Address where you want device returned

Street Address

Street Address Line 2

CityState / Province

Postal / Zip CodeCountry

Shipping your device
How you plan on shipping your device: *
Please indicate which carrier you will use
Return Service *
your reurns is via UPS Groiund unless otherwise selected

Out of Warranty or Return Shipping Fee Payment
You MUST upload a photo of the front and back of your Credit Card for all Non-Warrantied repairs. If you have a a shipping account, please provide the account number for the return shipping costs. NOTICE: Recalled Products do not require a credit card. All other warranty or repair transactions will not be processed without a credit card. If your PEMF device's repairs are completed under the Standard Warranty terms and you have provided a return shipper account number, the credit card below with NOT be used., otherwise the credit card will be used for Return Shipping Fees.

Please be advised, an Authorization will appear on your card as follows:
- $50 - tentative Return Shipping Fees (likely less)
- $250.00 -$500.00 - tentative Out of Warranty Repair Charges
When the transportation and/or repair charges are invoiced, the above authorization will insure the actual credit card charge will not be declined.

Important: If the charges for out of Warranty Repair is less than $100 the factory will not seek approval nor send a repair estimate.They will simple repair and ship back and charge your card for the repair and shipping fee.
Method of payment*

AMEXMastercardVisaIn-Warranty ServiceOther
Enter any Additional Notes or Questions here
Harmonizing Code for Canadian Repairs

For Repairs Shipping from Canada
See the Tariff code above that you should use. We typically put the declared and customs value at $1.00 as it’s a repair

Include the description “NOT SOLD (COMMERCIAL) Warranty Repair Pulse Generator for Animals”, or if the device is a muman model indicate "Exercise Equipment"

Regarding potential issues around USA or Canadian Custom Inspections, please include inside the package a note that says:
- Your name: {name}
- The RMA # below
- The Device's Serial #: {serialNumber41}
- Basic Reason for the repair: {input15}
- Your return shipping address: {addressWhere}

Finalizing your Service Request
I understand that there may be up to 7-10 business days from the time my device is delivered to the Factory until the time actual repairs commence.

Yes, I understandNot Acceptable
Agreement: I agree to the Warranty / Repair Terms and Conditions itemized on the Warranty / Repair page of this website.
The RMA # it must placed on the exterior of your shipping box. When you ship, please secure a tracking number and email it to: Sales@magnusmagnetica.com
RMA #
HERO Repair Facility

Company

Street Address Line 2

CityState / Province

Postal / Zip Code

Office Use Only
Return Tracking #
For Factory Use Only
PEMF Received date

MonthDayYear
Date
Return Ship Date

MonthDayYear
For Factory Use Only
Loaner Information
List all Serial number of each of your HERO Devices*
You must enter the serial number of the device
Type of PEMF Device*

HERO PICOHERO X1HERO X2HERO NANO PRO
Serial # of your HERO Device
List the serial number of each device separated by a - dash
Should be Empty: