• Terms and Conditions

    Welcome to your Fitness & Lifestyle Programme. But before we begin, I would like to inform you about the purpose, risks, and benefits of the program. This will help you understand more about the Fitness Coaching involved as we run through these details including your rights and responsibilities in order for you to reap the full benefits of the program.

    The following, when signed will constitute the full agreement between the Client, named above, and Mark Welsh.

    Subject to the Term’s and Condition’s below, I will act as the fitness coach in the development of an exercise programme during the agreed block of individual sessions (the “Service”).

    The coach will use their skills and knowledge to design a safe programme of exercise that will take into account the personal goals, fitness levels, and exercise likes and dislikes of the Client.

    The coach will provide the coaching, supervision, advice, and support that the Client may need to help achieve their goals. The Client’s progress will be regularly monitored and the programme revised and adjusted accordingly.

    The coach will provide all necessary equipment and will organise appropriate venues for all the training sessions.

    All Client information will be kept strictly private and confidential. If the trainer requires further medical information from a practitioner the Client will provide such details.

    It is understood between the Client and Coach that both will commit to the programme and give 100% effort.

  • Personal Information

  • Gender
  • Date of Birth
     - -

  • Physical Activity Readiness Questionnaire (PAR-Q)

  • Do you have a heart condition or cardiovascular disorder?
  • Did the doctor advised you to limit physical activity and only perform the recommended activities by the professional?
  • Is there any chest pain when your doing any physical activity?
  • In the past month, did you experience any pain in the chest area when you're not doing anything?
  • Do you usually lose your balance due to being dizzy or even lose your consciousness?
  • Are you experiencing bone or joint problems that worsens if you change your physical activity?
  • Are you currently taking medications for your blood pressure or heart condition?
  • Is there any reason why you should not do physical activities?

  • If you're answer is "NO" to all of the questions above, then you are safe to participate in physical activities. If you answer "YES" to one or more questions, then you need to consult your doctor to clarify if you're capable of doing physical activities on your current state.

  • Lifestyle Information

    This is where I will learn more about you and your dietary habits. So I can speed up the process of writing up a plan!
  • What is your daily step count on average?*
  • What is your experience with the Calorie Counting app MyFitnessPal?*
  • How much free time do you get to eat at work?*

  • In order to craft up this nutritional programme to fit around your schedule. 

    Could you list as many options as possible for every question listed below?

    That way I can make this plan as tailored as possible for you!

  • Do you drink alcohol?*
  • Are Your Family/Friends/Colleagues good influences & supportive of your fitness?*
  • How good are you at sticking to a diet?*

  • Fitness Information

    This is where I will learn more about you and your fitness schedule. So I can make this as tailored to your goals as possible.
  • What Is Your Favourite Type Of Exercise?*
  • How many days can you work out at your gym/home on average?*
  • What time do you normally train?*
  • How much time can/do you spend training?*
  • Do you understand that I need you to be in constant contact with me?*

  • (And that it is always great to hear from you and how you are getting on?)

  • Do you understand that for the results to really show - we have to see the process through for a minimum of 3-4 months?*

  • Package Duration, Cancellation & Refund Policy
    All coaching packages are designed to be used over a maximum period of three (3) months / 90 days, unless otherwise stated, to allow sufficient time for meaningful and sustainable progress.

    Where a client is enrolled on a short-term 4-week (28-day) coaching package, the terms below apply as outlined in the Short-Term Packages section.

    Upon completion of the initial 3-month block, coaching may continue on a rolling monthly basis at the monthly rate agreed during the initial consultation call. Either the client or the coach may choose not to continue beyond this point, in line with the notice terms below.

    Cancellation & Notice
    Both the client and the coach may end the coaching arrangement at any time by providing a minimum of four (4) weeks’ / 30 days’ written notice via email or the agreed primary communication platform.

    Short-Term (4-Week) Packages
    For clients enrolled on a 4-week (28-day) coaching package, the initial 4-week period represents the agreed commitment period.

    If the client does not wish to continue beyond the initial 4 weeks, they must notify the coach within the same initial 4-week period. This ensures both parties are clear on next steps and allows the coaching relationship to conclude smoothly at the end of the agreed term.

    If no notice is given within the initial 4-week period, coaching may continue on a rolling monthly basis at the agreed monthly rate, and the standard 4-week / 30-day notice period will then apply.

    Once a 4-week package has commenced, it will run for its full duration and cannot be shortened by cancellation.

    All payments made during a notice period or within a fixed-term package are non-refundable, reflecting time, planning, and support already provided.

    Pauses, Holidays & Extensions
    It is recognised that life circumstances such as holidays, illness, or unforeseen commitments can occasionally impact training consistency.

    For 3-month packages, packages may be extended by up to 30 additional days, where appropriate.
    For 4-week packages, extensions are not guaranteed, but may be considered on a case-by-case basis and applied proportionately where possible.
    To ensure fairness to both parties, clients are asked to communicate planned absences in advance, so adjustments can be discussed and agreed where feasible.

    Refund Policy
    All payments made under this agreement are non-refundable, except in cases of medical incapacity that prevent continuation of the programme, and only where the original payment was made directly via the Stripe payment system (including upfront payments or Stripe-managed subscriptions).

    Refunds cannot be issued where a client has chosen to pay using third-party instalment providers, including but not limited to Klarna, Clearpay, PayPal Pay in 3, or similar credit-based payment services.

    Where medical circumstances arise, medical evidence may be requested, and a partial refund may be considered to reflect unused services.

    The maximum possible refund is 25% of a monthly package cost or 10% of any upfront package payment, where the programme has not yet commenced.

    Where the programme has already begun, any refund offered will be proportionate to the services already delivered.


    Right to Terminate
    In rare circumstances where the coaching relationship is no longer productive or respectful for either party, either the client or the coach may terminate the agreement with immediate effect. This includes, but is not limited to, cases of abuse, harassment, or serious breach of these terms.

    In such situations, any refund will be reviewed fairly and reasonably, taking into account the work already completed.

  • Third-Party Payment Providers

    MW - Fitness & Lifestyle Coaching may offer payment options through third-party providers, including but not limited to Klarna, Clearpay, and PayPal (including PayPal Pay in 3).

    By choosing one of these payment options at checkout, the client acknowledges they are entering into a separate credit or instalment agreement with the chosen provider. Any instalments, repayment schedules, or credit terms are therefore managed by and owed directly to that provider, and are subject to the provider’s own terms and conditions.

    Due to the structure of these third-party credit agreements, refunds are not available where payment has been made using Klarna, Clearpay, PayPal Pay in 3, or similar instalment-based services.

    Clients who wish to remain eligible for refunds under the Refund Policy outlined within these Terms & Conditions should select the direct payment option processed through Stripe (including upfront payments or Stripe-managed subscriptions).

    MW - Fitness & Lifestyle Coaching cannot cancel, pause, or amend any payment agreement held with a third-party payment provider. Clients remain responsible for fulfilling their obligations to the provider under their payment agreement.

    If a client experiences financial difficulty or requires assistance with instalment payments, they must contact the payment provider directly using their official support channels.

    Klarna Payment Policy Clause (UK)
    By choosing to pay using Klarna (including Pay in 3, Pay in 30 Days, or full payment via Klarna checkout), you are entering into a separate and binding payment agreement with Klarna. This means your payments are owed to Klarna, not directly to MW - Fitness & Lifestyle Coaching.

    Once your programme has started (including delivery of any training plans, access to resources, or communication from your coach), no refunds or cancellations can be issued through Klarna by MW - Fitness & Lifestyle Coaching.

    If you experience financial difficulty or need to reschedule payments, you must contact Klarna directly via their support page:
    https://www.klarna.com/uk/customer-service

    Any refund requests relating to the coaching service must be made directly to MW - Fitness & Lifestyle Coaching and will be considered strictly in line with the Refund Policy outlined within these Terms & Conditions.

    Clearpay Payment Policy Clause (UK)

    By choosing to pay using Clearpay (including Pay in 4 or any other Clearpay instalment-based payment option), you are entering into a separate payment agreement with Clearpay. This means your scheduled payments are owed to Clearpay, not directly to MW - Fitness & Lifestyle Coaching.

    Once your programme has started (including delivery of any training plans, nutrition guidance, access to coaching resources, or direct communication from your coach), no refunds or cancellations can be issued through Clearpay by MW - Fitness & Lifestyle Coaching.

    If you experience financial difficulty or require assistance with your payment schedule, you must contact Clearpay directly via their support page:
    https://www.clearpay.co.uk/en-GB/support

    Any refund requests relating to the coaching service must be made directly to MW - Fitness & Lifestyle Coaching and will be considered strictly in line with the Refund Policy outlined within these Terms & Conditions.

    PayPal Payment Policy Clause (UK)
    By choosing to pay using PayPal (including PayPal Pay in 3 or any other PayPal instalment or credit-based payment option), you are entering into a separate payment or credit agreement with PayPal. Any instalments, repayment schedules, or credit terms are managed by PayPal and are subject to PayPal’s own terms and conditions.

    This means your scheduled payments may be owed to PayPal, rather than directly to MW - Fitness & Lifestyle Coaching, depending on the payment option selected.

    Once your programme has started (including delivery of any training plans, nutrition guidance, access to coaching resources, or direct communication from your coach), no refunds or cancellations can be issued through PayPal by MW - Fitness & Lifestyle Coaching.

    If you experience financial difficulty or require assistance with your payment schedule, you must contact PayPal directly via their support page:
    https://www.paypal.com/uk/smarthelp/contact-us

    Any refund requests relating to the coaching service must be made directly to MW - Fitness & Lifestyle Coaching and will be considered strictly in line with the Refund Policy outlined within these Terms & Conditions.

  • Digital Services & Chargebacks

    By purchasing coaching services from MW - Fitness & Lifestyle Coaching, the client acknowledges that the programme consists of digital coaching services, personalised planning, and access to coaching resources that may begin shortly after purchase.

    Once programme delivery has started — including but not limited to training plans, nutrition guidance, coaching communication, check-ins, or access to online resources — the service is considered in progress and partially fulfilled.

    By proceeding with payment, the client agrees not to initiate payment disputes, chargebacks, or payment reversals through their bank, PayPal, Klarna, Clearpay, or any other payment provider without first contacting MW - Fitness & Lifestyle Coaching to attempt to resolve the issue.

    Submitting a chargeback for services already delivered may be considered a breach of these Terms & Conditions, and MW - Fitness & Lifestyle Coaching reserves the right to provide supporting evidence of service delivery to the payment provider.

  • In-Person Personal Training Sessions (The Training Station – Milngavie)

    For clients attending in-person personal training sessions at The Training Station gym in Milngavie, a minimum of 12 hours’ notice is required if you need to cancel or reschedule a session.

    If at least 12 hours’ notice is given, the session can be rearranged to another mutually agreed time within the remaining duration of your coaching package.

    If less than 12 hours’ notice is given, or you do not attend the session, the session will be counted as used and cannot be rescheduled.

    This includes situations such as forgetting about the session, work schedule changes, travel delays, personal commitments, or illness that is only mentioned shortly before the session.

    If cancellations due to illness or medical reasons happen repeatedly, I may ask for reasonable proof (such as a doctor’s note) before further sessions are rearranged.

    All sessions must be used within the agreed duration of your coaching package (typically 3–4 months) unless agreed otherwise in writing.

    This policy is in place to keep things fair for both myself and other clients who may be waiting for available training slots.

  • 1-1 Online/Hybrid Coaching Service
    - Option 1 -> Upfront - £500 for 3 months.
    - Option 2 -> Monthly - £170/month.

    Checkout link used when picking this coaching option: https://buy.stripe.com/7sI8yz9epbLsalOdTO

    1-1 Personal Training Service -  exclusive to those who live locally, where they can get anywhere from 1-12 x 1-1 Personal Training session per month

    Option 1 -> 1 x PT per week - 3 Monthly Payments of £203 (Checkout link used when picking this coaching option: https://buy.stripe.com/28E6oG7Wj4gagwj8uzgA90q)

    Option 2 -> 2 x PT per week - 3 Monthly Payments of £375 (Checkout link used when picking this coaching option: https://buy.stripe.com/7sY28q4K713Y1Bp3afgA90r)

    Option 3 -> 3 x PT per week - 3 Monthly Payments of £510 (Checkout link used when picking this coaching option: https://buy.stripe.com/7sY28q4K713Y1Bp3afgA90r)

    What’s included in each package:
    • A personalised workout programme (home or gym)
    • A tailored nutrition plan based on your goals and preferences
    • Weekly 1:1 video check-ins for accountability and support

  • Do you understand that if you have a bad week, or feel down, or go through a blip, that I can still help you? (And continuing to communicate at this point is the most important part of progress?)*
  • You will gain some extra clarity on what needs to be done with your lifestyle, so sometimes it will be easy to feel overwhelmed. What will you do in order to make these moments more manageable?*
  • Should be Empty: