* Specialty Services: Tri-lingual, Tactile, and any recorded or streamed assignments are billed an additional $15/hour to rates listed above.

* Conference Interpreting: An additional $10/hour per interpreter.

* Holiday Rates: All requests made on holidays will be billed $105/hr with a two-hour minimum. These rates apply to New Year's Day, Easter Sunday, Memorial Day, July 4th, Labor Day, Thanksgiving + Friday, Christmas Eve and Christmas Day.

Two Hour Minimum

In accordance with industry standards, our interpreting services include a two-hour minimum charge for every request:

• One Hour of Interpreting: The first hour covers our interpreting services
• Admin/Travel Fee: The second hour accounts for administrative tasks and travel expenses

Each assignment is billed for at least one hour of interpreting plus the admin/travel fee, and all services beyond the scheduled time are billed in 15-minute increments. Early dismissal of interpreter(s) will be billed at the full scheduled time or the two-hour minimum, whichever is greater.

Admin/Travel Time

Admin/travel time is determined by the location of the assignment from Austin/Travis County:

Requesting Interpreters

Please submit all requests using the 3 Bridges Interpreter Request Form, which can be found on the 3 Bridges website. Once we receive the request, it will be processed, and a confirmation email will be sent, verifying your request and confirming the details. The confirmation email includes a cancellation link. Please use this link if you need to make any changes to your request.

Cancellations

Cancellations must be made on the 3 Bridges Cancellation page or by clicking the "Cancel Interpreter" button in the email confirmation. An email confirmation will be sent shortly afterwards. Cancellations cannot be made by phone or email.

Client No Show

If the client or any person(s) related to the assignment fails to appear, the 2-hour minimum or the full-time scheduled, whichever is greater, will apply and the client will be billed accordingly.

Team Interpreters

Some assignments require "team interpreting," which is two interpreters working in "shifts" between 15 and 30 minutes. Example scenarios include meetings, trainings, workshops, classroom settings or prolonged assignments. Due to the physical, logistical and/or mental demands of the work, any assignment greater than 1 hour may require two interpreters. That determination will be made at the time of booking.

Video Remote

3B provides Video Remote Interpreting (VRI) services, adhering to the same terms and booking policies as our on-site requests. VRI and on-site interpreting services are subject to the standard two-hour minimum billing policy.

Same-Day Requests

The invoice will include $30 for all urgent and same-day requests. We encourage our clients to schedule in advance whenever possible, as we cannot always guarantee services on short notice.

Invoice

You will receive an emailed invoice shortly after completion of the assignment. Invoices will be sent to the email contact listed on your billing information.

Payment Methods

Our preferred payment method is ACH bank transfers but we also accept mailed checks and credit cards. All credit card payments above $2000 will be assessed a 3% transaction fee.

Late Fees

Payment is due on receipt. Invoices not paid within 30 days will be charged a late fee of $50 or 10% of the total balance (whichever is greater) every 30 days late. We hate late fees, please pay as agreed upon!

By signing below, I confirm that I have reviewed and accept the rates and policies outlined above. I represent and warrant that I am authorized to enter into this agreement on behalf of the organization listed. I understand and agree that:

1. This agreement applies to all interpreting and related services requested by or on behalf of this organization, including future requests, until replaced by a new written agreement.
2. The organization remains financially responsible for all confirmed services scheduled under these terms.
3. It is the organization's duty to notify 3 Bridges Sign Language Services of any changes to billing contacts, administrative staff, or payment procedures.
4. Any failure to provide updated contact information does not release the organization from responsibility for invoices issued under this agreement.