2 HOUR MINIMUM - Per industry standards, interpreters charge a two hour minimum for every request. It breaks down as 1 hour of interpreting plus their admin/travel. Services are billed in 15 minute increments after the scheduled time.
ADMIN/TRAVEL TIME - Is determined by the location of the assignment from Austin/Travis Co:
- 1 hour admin/travel - Austin/Travis Co area (2 hour minimum).
- 1.5 hour admin/travel - Kyle, Buda, Cedar Park, Lakeway, & Georgetown (2.5 hour minimum)
- 2 hour admin/travel - Bastrop, San Marcos, & Marble Falls (3 hour minimum).
The admin/travel rate for locations not listed above will be determined at the time of booking.
CANCELLATIONS - Any assignment canceled with less than 24 hours notice will be charged for the entire block of time requested per interpreter or the minimum 2 hours, whichever is greater in length of time. Cancellations must be made M-F during normal business hours with at least 24 hours notice. This is industry standard.
CLIENT NO SHOW - If the client or any person(s) related to the assignment fails to appear, the 2 hour minimum or the full time scheduled, whichever is greater will apply and be billed accordingly.
TEAM INTERPRETERS - Some assignments require "team interpreting" which is two interpreters working in “shifts” between 15 to 30 minutes. Example scenarios include meetings, trainings, workshops, classroom settings or prolonged assignments. Due to the physical, logistical and/or mental demands of the work, any assignment greater than 1 hour may require two interpreters. That determination will be at the time of booking.
SAME DAY REQUESTS - All urgent and same day requests will have $30 added to the invoice. We encourage our clients to schedule in advance whenever possible as we are not always able to guarantee services on short notice.
HOLIDAY RATES - All requests made on holidays will be billed $100/hr with two hour minimum. These rates apply to New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving + Friday, Christmas Eve and Christmas Day.
BILLING - You will receive an emailed invoice shortly after completion of the assignment. Invoices will be sent to the email contact you listed on the billing information form when agreeing to our rates & policies. We accept credit card, check by mail or ACH bank transfers. Invoices not paid within 35 days will be charged a $50 late fee. A reminder email will be sent after 30 days past due. We hate late fees, please pay as agreed upon.