I appreciate your business. So that I can best serve all my clients, please be advised of these policies.
-Arrival time If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.
-Changing your appointment 24 hours notice is required to reschedule or cancel a booked appointment without penalty. If an appointment is rescheduled or cancelled within 24 hours of your appointment, you will be charged 50% of your service as a cancellation fee. If you do not notify me at all and do not make it to your appointment ( no show ) you will be charged 100% of your service as a cancellation fee.
-As a courtesy, a confirmation notice is sent to you at the time your appointment is scheduled and reminders are sent 72 hours and 24 hours before your appointment. Please read these notifications carefully to avoid mistakes, missed appointments and service charges.
-If you or another person in the household has an infectious or contagious illness, please contact me as soon as possible to reschedule your appointment for a later date. For your safety, mine and for other clients please do not come to your appointment sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. A one time allowance for a last minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation and no show policy is in full effect.
-Refund policy You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact me within 72 hours of your appointment to discuss concerns and if a fix can be done to address your concerns, it will be done so with a complimentary.
I agree to the policies described above.