_ Advocates: Request Help or Materials

Advocates: Request Help or Materials

With this form you can:
Subscriptions are only purchasable for staff at officially recognized agencies, whose job is to help others search and apply for housing; as a working staffperson, you'll need to provide your agency email address, mailing address, phone, and your agency website.

If you are seeking housing for yourself or your family: do not complete this form. The services we provide to you are free of cost: simply watch this video to learn how to Search and Apply for housing.
Ticket Status

New Account(s) - directed to Payment SystemNew Accounts - set up, sent Credentials via email, status CLOSED.Transferring advocates - sent Credentials via email, status CLOSED.Other Request processed, status CLOSED.Other Request in-process, status PENDING.Follow-up email, status OPEN.Follow-up call, status OPEN.Training date scheduled, status OPEN.Training completed, status CLOSED.Training completed, follow-up TBD, status OPEN.
DateTime
Time to Completion
Contact Name*

First NameLast NameTitle or Position at Agency
Your Direct Phone *

Area CodePhone Number
Agency Phone*

Area CodePhone Number
Your Work Email *
example@example.com
Agency Contact*

Name of Your Agency

Street Address or P.O. Box

CityState / Province

Postal / Zip Code
What would you like to achieve (or tell us)?*

An HWs Application was returned by a landlord!I need to change my HousingWorks password.I need a client password to get into their Profile.I want to sign up for your email list.I'd like a Trial Advocate Account (must be a Housing Advocate)Problem with an Applicant's Profile. Please Help.Request Advice on a Specific Client (we will discuss the issue by phone)Send a Secure Document to HWs staff.Send a Confidential Message (any topic)Subscriptions: Cancel All our SubscriptionsSubscriptions: Purchase Our First Subscriptions (we never used HWs)Subscriptions: Transfer existing Subscription(s) to Different StaffSubscriptions: Renew, Increase, or Decrease our SubscriptionsSubscriptions: Speak with Us about Custom Subscription PackagesRequest Training on How to Use the WebsiteWebsite is down / slow / having a Technical Issue
Please give us more specifics

Email me a list of our current users before I decide.Renew the exact same subscriptions, for the exact same users.Renew, but with fewer subscriptions, I'll explain who to delete below.Purchase additional subscriptions, I'll provide new names below.
Please give us more specifics (select all that apply, for instance boxes 2 and 4)

Email me a list of our current users before I decide.Renew the exact same subscriptions, for the exact same users.Renew, but with fewer subscriptions, I'll epxlain who to delete below.Purchase additional subscriptions, I'll provide new names below.
We will email you only to confirm before we close out your subscriptions - but we would be interested in your reason(s) for cancelling
Users to KEEP or DELETE
If transferring subscriptions, please select one or more options:

Please email us a list of our current users before I decide.Transferring subscriptions to different users, I'll explain below.
Client's Name*

First NameAll Last Names
Client's SSN/ITIN *
* The full SSN or ITIN is required if the client has one.
Client's DOB*
* Enter the birthdate using the format shown

Does Your Agency Have / Did Your Agency Ever Have Active Subscriptions?*

Yes, staff used to sign on and entering client data.No or Not sure.
Names and Emails for Each NEW User*
If Transferring Subscriptions, please provide the following*
Here are the Training materials and Helpful Documents that every Advocate needs:

Once you submit this form, these same Training Links will also be e-mailed to you. Be sure to check your SPAM or JUNK folder!

1. Download this zipped file and save it in a folder called "HousingWorks"

Helpful Files Forms and Guides!

2. Watch the Basic Training Video:

Basic Advocate Training 20 minutes plus . . .

You will be starting and stopping this video at each step, so please allow a full, uninterrupted hour or more for your training.

3. Use the service for a few weeks and then watch this Advanced Training Video:

Advanced Advocate Training 15 minutes - saves you hours every month!

You will be starting and stopping this video at each step, so please allow a full, uninterrupted hour. These advanced steps will save you ten hours a month if you have a heavy client load!
Upload a confidential document or screenshot ...

Browse Files

Cancelof
Upload the FIRST PAGE of the rejected Housing Application ...

Browse Files

Cancelof
OPTIONAL: Write a confidential or optional message to HWs staff
Will you be paying by check or credit card (online purchase)*

CheckCredit Card
Please email us a typable subscription invoice - we will enter the particulars and return a copy to you via email.*

YesNot Needed
Each subscription is $250/year

Please make check payable to:

HousingWorks - Advocate Subscriptions

P.O. Box 231104

Boston, MA 02123-1104

Be sure to complete the table above so that we can create user-names and passwords for your staff. You can start using these accounts, before your payment arrives.
Immediately after submitting this
form, you will receive an email that contains a link (check your Inbox and also your SPAM or JUNK folder). Click or copy
the link so that you can make your purchase!

What you'll need:

Agency Name and Tax EIN

(so that your purchase will be tax-exempt)

Advocate Subscriptions can be paid online with credit card at

www.housingworks-shop.net/shop

After submitting you'll see a receipt that contains this link. You are welcome to make your purchase immediately.
READ THESE FIVE ITEMS STEPS BEFORE SUBMITTING THIS FORM
- First: Don't try to log on more than TWICE before you contact us, else you might get locked out for a day and there's nothing we can do about it.
- Our original email advised you to create a HousingWorks folder on your computer, and to store the Password document inside that folder. See if you can find that folder before submitting this form.
- Inside that folder should be a two-page documen: _Advo Five Passwords.
Page 1 shows you what the next password should be.

Page 2 shows you how to change your password.
- If this solved your problem, there is no need to submit this form. If you still need help, please answer the questions below before submitting.
Answer all three questions*
Housing Advocates - click here sign up for our Email list.

As you fill out the form, please use proper case for all your answers: type "John Smith" - not "JOHN SMITH" or "john smith". This may not seem important, but it helps our automated systems run more smoothly. Thank you!
Should be Empty:

	Response:
Number of Locations Where Advocates Work
Dates and Times When You're Free to talk
Projected Start Date for Subscriptions