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Operations Customer Feedback
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11
Questions
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1
Name
*
This field is required.
First Name
Last Name
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2
Email
*
This field is required.
example@goody.com.sa
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3
Which department do you belong to?
*
This field is required.
Business Development - BDM
Business Development - CDM
Business Development - Others
Finance
Marketing - IDU
Marketing - Brand
Marketing - MRI
Marketing - GCS
Marketing - Others
Lead Team
Business Development - BDM
Business Development - CDM
Business Development - Others
Finance
Marketing - IDU
Marketing - Brand
Marketing - MRI
Marketing - GCS
Marketing - Others
Lead Team
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4
Sub-function being evaluated
*
This field is required.
Demand - KSA
Demand - International Markets
Initiatives
Logistics - KSA
Logistics - International Markets
Supply Planning - KSA
Supply Planning - International Markets
Quality
Research & Development
Artwork
Sourcing
Demand - KSA
Demand - International Markets
Initiatives
Logistics - KSA
Logistics - International Markets
Supply Planning - KSA
Supply Planning - International Markets
Quality
Research & Development
Artwork
Sourcing
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5
Service
*
This field is required.
Select your rating for each row
Provides timely visibility
Reports and updates consistency
Speed of response to adhoc requests
Adherence to deadlines
Simplicity of reports and updates
Ability to balance between risk and opportunity
Risk management and mitigation
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 0, Column 0
Row 0, Column 1
Row 0, Column 2
Row 0, Column 3
Row 0, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 1, Column 0
Row 1, Column 1
Row 1, Column 2
Row 1, Column 3
Row 1, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 2, Column 0
Row 2, Column 1
Row 2, Column 2
Row 2, Column 3
Row 2, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 3, Column 0
Row 3, Column 1
Row 3, Column 2
Row 3, Column 3
Row 3, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 4, Column 0
Row 4, Column 1
Row 4, Column 2
Row 4, Column 3
Row 4, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 5, Column 0
Row 5, Column 1
Row 5, Column 2
Row 5, Column 3
Row 5, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 6, Column 0
Row 6, Column 1
Row 6, Column 2
Row 6, Column 3
Row 6, Column 4
Provides timely visibility
Reports and updates consistency
Speed of response to adhoc requests
Adherence to deadlines
Simplicity of reports and updates
Ability to balance between risk and opportunity
Risk management and mitigation
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 0, Column 0
Row 0, Column 1
Row 0, Column 2
Row 0, Column 3
Row 0, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 1, Column 0
Row 1, Column 1
Row 1, Column 2
Row 1, Column 3
Row 1, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 2, Column 0
Row 2, Column 1
Row 2, Column 2
Row 2, Column 3
Row 2, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 3, Column 0
Row 3, Column 1
Row 3, Column 2
Row 3, Column 3
Row 3, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 4, Column 0
Row 4, Column 1
Row 4, Column 2
Row 4, Column 3
Row 4, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 5, Column 0
Row 5, Column 1
Row 5, Column 2
Row 5, Column 3
Row 5, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 6, Column 0
Row 6, Column 1
Row 6, Column 2
Row 6, Column 3
Row 6, Column 4
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6
Any additional thoughts on the
services
provided?
Please share examples that could help us understand the score given better.
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quote
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7
Behavioral
*
This field is required.
Select your rating for each row
Finding solutions/Problem solving abilities
Responsivness
Cooperativeness
Follow through on commitments
Quality of Analysis
Sense of urgency
Proactive communication
Flexibility and adaptability
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 0, Column 0
Row 0, Column 1
Row 0, Column 2
Row 0, Column 3
Row 0, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 1, Column 0
Row 1, Column 1
Row 1, Column 2
Row 1, Column 3
Row 1, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 2, Column 0
Row 2, Column 1
Row 2, Column 2
Row 2, Column 3
Row 2, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 3, Column 0
Row 3, Column 1
Row 3, Column 2
Row 3, Column 3
Row 3, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 4, Column 0
Row 4, Column 1
Row 4, Column 2
Row 4, Column 3
Row 4, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 5, Column 0
Row 5, Column 1
Row 5, Column 2
Row 5, Column 3
Row 5, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 6, Column 0
Row 6, Column 1
Row 6, Column 2
Row 6, Column 3
Row 6, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 7, Column 0
Row 7, Column 1
Row 7, Column 2
Row 7, Column 3
Row 7, Column 4
Finding solutions/Problem solving abilities
Responsivness
Cooperativeness
Follow through on commitments
Quality of Analysis
Sense of urgency
Proactive communication
Flexibility and adaptability
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 0, Column 0
Row 0, Column 1
Row 0, Column 2
Row 0, Column 3
Row 0, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 1, Column 0
Row 1, Column 1
Row 1, Column 2
Row 1, Column 3
Row 1, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 2, Column 0
Row 2, Column 1
Row 2, Column 2
Row 2, Column 3
Row 2, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 3, Column 0
Row 3, Column 1
Row 3, Column 2
Row 3, Column 3
Row 3, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 4, Column 0
Row 4, Column 1
Row 4, Column 2
Row 4, Column 3
Row 4, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 5, Column 0
Row 5, Column 1
Row 5, Column 2
Row 5, Column 3
Row 5, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 6, Column 0
Row 6, Column 1
Row 6, Column 2
Row 6, Column 3
Row 6, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 7, Column 0
Row 7, Column 1
Row 7, Column 2
Row 7, Column 3
Row 7, Column 4
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8
Any additional thoughts on our
behaviors
?
Please share examples that could help us understand the score given better.
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Ok
quote
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Ok
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9
Mindset
*
This field is required.
Select your rating for each row
Building partnerships and team spirit
Resourceful
Seizing and creating opportunity at the right place and time
Strives for best practices
Serving the best interests of the organization
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 0, Column 0
Row 0, Column 1
Row 0, Column 2
Row 0, Column 3
Row 0, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 1, Column 0
Row 1, Column 1
Row 1, Column 2
Row 1, Column 3
Row 1, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 2, Column 0
Row 2, Column 1
Row 2, Column 2
Row 2, Column 3
Row 2, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 3, Column 0
Row 3, Column 1
Row 3, Column 2
Row 3, Column 3
Row 3, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 4, Column 0
Row 4, Column 1
Row 4, Column 2
Row 4, Column 3
Row 4, Column 4
Building partnerships and team spirit
Resourceful
Seizing and creating opportunity at the right place and time
Strives for best practices
Serving the best interests of the organization
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 0, Column 0
Row 0, Column 1
Row 0, Column 2
Row 0, Column 3
Row 0, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 1, Column 0
Row 1, Column 1
Row 1, Column 2
Row 1, Column 3
Row 1, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 2, Column 0
Row 2, Column 1
Row 2, Column 2
Row 2, Column 3
Row 2, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 3, Column 0
Row 3, Column 1
Row 3, Column 2
Row 3, Column 3
Row 3, Column 4
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Row 4, Column 0
Row 4, Column 1
Row 4, Column 2
Row 4, Column 3
Row 4, Column 4
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10
Any additional thoughts on our
mindset
?
Please share examples that could help us understand the score given better.
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quote
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Ok
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11
Service Score (out of 28)
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12
Behavior Score (out of 32)
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13
Mindset Score (out of 20)
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14
General Comments
*
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Please share examples that could help us understand the score given better.
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