Appointments are scheduled for 30-45 minutes so that we may devote ample time to each and every patient. Cancellation of appointments must be 24 hours before the scheduled visit. Two no-show appointments will result in low priority scheduling or drop-off only status. Late arrivals will be seen up to 10 minutes after scheduled visit, however, the overall visit may be shortened so that we may stay on schedule as a courtesy to the other clients. Late arrivals of greater than 10 minutes will need to be rescheduled unless our schedule can accommodate. Our hours of operation are from 8:00 am - 6:00 pm Monday-Friday. We have appointment priority scheduling and request you to call to ask about availability before coming to the clinic. We want to make sure we are here when you need us most, as such, we will offer drop off appointments when needed to work patients in between appointments. Payment for service is expected at the end of each visit. We do not offer billing or hold checks. We accept Cash, Debit, Visa, MasterCard, AmericanExpress, Discover Cards, and CareCredit. Estimates are available and signed for by the client before any procedure or service is performed. Prescription refill requests require at least 24-48 hours advance notice so that we may verify authorized refills with the attending Veterinarian. Please be sure to allow plenty of time for prescription refill requests authorization and package transit when utilizing the online pharmacy. Our website WWW.Theheightsveterinaryclinic.com is a great resource for medical information and new client forms. In addition, our The Heights Veterinary Clinic LLC allows you to access your pet's important medical information and provides options for you to make an appointment and prescription refill request 24 hours a day, when it is most convenient for you!
By signing below you are authorizing The Heights Veterinary Clinic to provide care for your pet and agree to uphold the above client policies.