General Request - Adina Eden

Contact Request

Please answer all questions below. We will reply within 2-5 business days.
Full Name*

First NameLast Name
E-mail*
Phone Number*

Country CodePhone Number
Are you asking about a(n)

Existing OrderProduct & InventoryPolicy QuestionPiercing/WeldingBusiness Partnership/CollabUnsubscribe

Policies
Inventory
What policies do you have questions about?

ShippingReturnsDamages/WarrantyPromotions/Sales
Shipping Policy
Return Policy

Refunds: 14 days
Store Credit/Exchange: 30 days

Final Sale, no returns/refunds:
Personalized, Sale/Clearance, discounts 30%+
Warranty

Fashion: 60 days
14K: 120 days

We offer a replacement for defective items.
We do not offer repairs.

If a replacement isn't available, we may issue store credit.
Promotions Policy

Max 1 discount per order

Order must be placed while the discount is valid

Discounts of 30%+ are final sale, no returns/refunds.
Where should we look for the piece?

Main Warehouse (pickup not available)SohoDumbo
Have you ordered the piece from us before?

YesNo

Order Details
Do you have your order number?*

YesNo
Order Number
Did you order under this account?

YesNo, I used a different name/emailNo, it was a giftOther
Customer Name

First NameLast Name
Customer Email Address
Customer Phone Number

Country CodePhone Number
Order Date

MonthDayYear
Last 4 Digits of Payment Card

Tracking/Shipping
Do you have your tracking number?*

YesNo
Tracking Number
Is your order/item personalized?*

YesNoUnsure
Personalized items are crafted in 2-3 weeks.
Some Diamond/14K take 6-8 weeks.
Please see product page to confirm.

Contact Request