Thank you for your trust and support of Reliable Nanny Connection LLC. We strive every day to make safe, meaningful and lasting connections for the best childcare experiences. By signing this form you acknowledge that the agency will make every attempt at placement. Weather, illness, family emergencies may affect specific nannies availability, emergency on call care is available for call outs and unforeseen circumstances by opting into our monthly Care Assurance Plan. By signing this form you acknowledge your responsibility to create a safe and welcoming environment for your hired nanny. Any threats or acts of violence will result in immediate termination from the agency. To avoid preventable injury, household animals with a history of aggression must be separated from nannies working space for the duration of their working shift. By signing this you agree to communicate all scheduling and booking needs through the agency before requesting care from networked Reliable Nanny Connection LLC. Nannies. By signing this you acknowledge and agree to pay a $50 daily booking fee for care outside of your agreed upon and contracted permanent placement hours. Booking fees must be paid to secure childcare hours, no exceptions. There is a 4 hour minimum for care requests.
Booking Reliable Nanny Connection LLC nannies without booking through the proper channels will result in litigation, the same policy applies to referrals.
Refunds take 90 day to process. We do not offer refunds on services rendered.
Booking fees and permanent placement fees ONLY apply to families who have agreed to accept services by a written offer of employment to a nanny. In the event a placement cannot be secured, you are not obligated to pay any placement fees or booking fees. These fees are only for services rendered. Fees are subject to change with demand increase.
Some families don't need consistent care, we get it!
Daily booking fees:
$50/daily booking with 24 hours notice
Sick care rates increase by $2.00 per hour
Permanent placement fees:
Full time: $1000.00 (29 hours or more per week)
Part time: $750.00 (up to 29 hours per week)
Nanny share: $1800 (split between two families)
Live in nanny: $2000
Permanent nannies are paid through payroll as W2 household employees.
All placement fees are separate from each nannies hourly rate.
Permanent placement fees are due the same day an offer of employment is made to your nanny. A late fee of $50 per day will accrue until this payment is secured. Failure to pay in a timely manner for services rendered will result in termination from the agency and civil litigation.
Care Assurance (24 hour on call nanny services) $150.00/month for part time on call care. $250.00/month for full time on call care) Families must OPT in for Care Assurance services. On call rates start at $30/hr an hour. Opting into Care Assurance is the only way to guarantee back up care in case of emergency.
Please review your families needs to determine your need for care assurance. On call rates start at $30/hr and we can have a nanny ready in 2 hours notice.
Placements typically take up to 2-6 weeks. Specialized placements can take up to 8 weeks.
We offer an urgency fee of $600.00 if you need care immediately. This is a temporary placement until a permanent nanny is placed.
Reliable Nanny Connection is providing exceptional service by placing quality, background checked, reference checked and experienced nannies in professional family homes. Your nanny is trained and ready to develop weekly activity plans with you for your child's growth and development. Your Reliable Connection Nanny will leave notes detailing your child's daily activities, meals, moods and incidence reports.
Replacement policy: while the company will make every attempt at keeping care consistent with the same nanny, replacements are sometimes necessary and we appreciate your understanding. If we are responsible for the need for a replacement, one will be provided at no extra charge.
If your family decides to end your contract and wishes to find a new nanny, you will be responsible for paying another placement fee.
Please give your nanny at least 2 weeks notice to secure further care assignments. Less than weeks notice will require your nanny to be paid 2 weeks of severence pay upon their abrupt assignment end.
Cancelation policy: cancelation of care with less than 48 hours notice will require a 50% payment to your booked nanny to respect their time and income.
Per company policy you have a 20 minute grace period past your nannies scheduled end time. If you are later than 20 minutes your nanny will be owed an additional hours pay.
To ensure the flow of the care requests, we ask that families keep in contact at least once per month. If you do not do so we will assume you no longer need care and your placement will restart and you will be responsible for those fees. We will make every attempt to contact you through email, call and text.
It is your families responsibility to establish a contract with your nanny that fulfills each parties needs in regards to PTO, sick days, reimbursement, etc. Contracts are required within 2 weeks of care start date.
Providing guaranteed hours to your placed nanny is highly recommended for all placements, meaning even if your family decides you won't need a nanny for a scheduled day, your booked nanny is still paid. This practice reduces turnover.
For long term placements it is the families responsibility to establish payroll with their selected nanny. Please refer to us if you need suggestions on trusted payroll agencies that accommodate nanny placements.
Booking fees are non refundable.
Placement fees are refundable if we are unable to make a placement for your family.