Enhancement Request Form - Pop-Up Enhancement

Enhancement Request Form

Pop-up Enhancement

NOTE: This form is only required for the initial enablement of the pop-up. Changes or future pop-ups can be managed by your Digital Workplace Administrator.

Organization Name*

Digital Workplace URL*

Name*

First NameLast Name

Email*

example@example.com

Your CSM's email address*

If you do not know your CSM's email address, enter 'customers@igloosoftware.com'.

Your Customer Success Manager and/or Technical Account Manager

ie Rebecca and Ryan S

Your Igloo Project Manager (if you are currently in an active project)

ie. Rachel

Description and Disclaimers

An overview of this Enhancement can be found on the Igloo Help Center.

Code will be placed in the Digital Workplace that can be leveraged to introduce a Pop-up message for users in the specified user groups.

The pop-up can be configured in the following ways:

Simple: Use to draw attention to important information or recent changes. Users can dismiss this pop-up by selecting anywhere else on the page or by selecting the provided button.
Recurring terms & conditions: Use to prompt users with an acknowledgment. Users can only dismiss this pop-up by selecting the provided button, which is usually labeled Ok, I agree, or Cancel. Users cannot interact with the rest of the page until they acknowledge the provided information. The pop-up will re-appear after the configured amount of time has passed.

Keep in mind the following when using the Pop-up Enhancement:

Viewing the pop-up:

Users must be logged in to see the pop-up.
The pop-up functions site-wide and will appear on any page after a user signs in.
The pop-up will not display on site admin pages (site manager, admin panel, etc.)

Cookies:

The pop-up uses cookies, which means the pop-up is visible when:
- The user logs in on a different device or browser
- The user clears their browser's cookies
- The user manually logs out and logs back in

Display:

The pop-up can only be displayed in one language and cannot be translated.
The pop-up's style can't be customized.

Accessibility:

This enhancement is not accessible for screen readers or keyboard navigation.

Groups:

As this enhancement can be used multiple times in a digital workplace, groups should not have overlapping users to prevent displaying more than one pop-up to a user.
Deleting and re-adding a group from the site will break the existing enhancement functionality for the removed group, since the group GUID changes.

Anonymous users:

The pop-up will not be displayed to anonymous users.

What is the desired implementation date? (The date the pop-up will start appearing.)*

Date

Which way would you like this configured?*

SimpleRecurring terms & conditions

What is the Group ID (GUID) of the group to see the pop-up?*

What text should be in the title of the pop-up?*

What text should be in the body/content of the pop-up?*

What text should the "Confirm/Okay" button display?*

How often should the pop-up reoccur? (In days)*

What happens now?

Our team will process this form as soon as it is submitted. We'll do our best to implement this enhancement quickly, though please keep in mind that it could take up to 3 weeks to complete.

If you have any urgent questions, please don't hesitate to reach out to your dedicated Customer Success Manager or our Customer Success Team at customers@igloosoftware.com.

I confirm:*

I am authorized by my organization to make this request

I acknowledge*

That I have read and understand the description and caveats associated with this Enhancement