Telephone Answering Service Representative Application

1

Please share your full name with us* This field is required.Don't forget your middle name!

First and Middle Name

Last Name

2

Date of birth* This field is required.

Date

3

Age* This field is required.

4

City of birthCity, town or village.

5

Where are you applying from?* This field is required.

México

Belize

6

If you're from Mérida, Belize City or San Ignacio, are you willing to work from office?* This field is required.You can only work from office in these locations. This applies for surrounding villages (Santa Elena, Ladyville, etc.). If you're not willing to work from office, your application will be DECLINED.

YESNO

7

Which office are you applying for?* This field is required.If you are not applying for any of these offices, this is not the correct application. Please contact us for assistance.

Mérida

Belize City

San Ignacio

Orange Walk Town

8

What is your HOME address?* This field is required.Please share your FULL address with us. This is used to determine if you are eligible to apply with us.

9

What's your email address?Please double check it! We will use this email to reach out and provide updates!

10

Please share your email address.* This field is required.Don't forget to double check it! We will use this email to reach out and provide updates!

example@example.com

11

Phone number

Please enter a valid phone number.

12

WhatsApp number* This field is required.This will be our main contact method, please verify it is correct. If you do not have whatsapp, please download it to continue.

Please enter a valid phone number.

14

If you were referred by one of our employees, please write their name!Remember we have referral bonuses!

15

Is this your first time applying with us?* This field is required.

YESNO

16

Have you worked with us before?* This field is required.

YESNO

17

Are you a student or do you have plans to study within the next 6 months?* This field is required.

YESNO

18

Do you have plans to study within the next 6 months?

YESNO

19

Are you available from 7:45 AM to 4:30 PM (or 6:45 AM to 3:30 PM BZ time)?* This field is required.Our trainings are always in the mornings and training can last up to two months. If you cannot be available, we cannot hire you.

YESNO

20

Did you complete highschool?* This field is required.If you are hired, a highschool diploma will be required.

YESNO

21

What's the name of your internet provider?* This field is required.

22

Is your modem inside your home?

YESNO

23

Is your internet shared with another household or apartment?

YESNO

24

Do you have any medical condition we should be made aware of?* This field is required.

YESNO

25

If you answered yes, please specify the nature of your medical condition:

26

Do you have anxiety, depression or any other diagnosed mental disorder?* This field is required.Please keep in mind that this is a job that requires a lot of stress handling.

YESNO

27

If you answered yes, please specify the nature of your disorder:

28

Are you taking any medication?

YESNO

29

Do you have previous work experience? * This field is required.

YESNO

30

If your answer was yes, please attach your resume! If your answer was no, please attach a cover letter.* This field is required.This helps us find high-value candidates and could speed up your hiring process! WE WILL TAKE NOTE IF YOUR RESUME IS NOT UPDATED OR DOES NOT MATCH THE REST OF THE INFORMATION YOU PROVIDE,

Drag and drop files here

Select files to upload

Max. file size: 10.6MB

31

Do you speak fluent Spanish?* This field is required.Can you read, write and take calls in Spanish?

YESNO

32

Do you have call center experience?* This field is required.

YESNO

33

Do you have answering service experience?

YESNO

34

Are you currently working?* This field is required.

YESNO

35

If your answer was yes, are you planning on keeping your current job?* This field is required.

Yes

No

I am currently unemployed

36

Talk to us about your current or most recent job: what's the name of the company and what was your position there?* This field is required.For example: Coffee Inc., salesman.

37

Please provide a contact number for your current or previous employer:* This field is required.If you do not have any work experience, please type in 00000000

Please enter a valid phone number.

38

How long did you work there?* This field is required.

39

Why did you leave or are you planning on leaving?* This field is required.

40

Please provide the name of a personal or professional reference* This field is required.Tell us their name and the nature of your relationship. For example: Mario Rodríguez, former supervisor.

41

What is their contact number?* This field is required.

Please enter a valid phone number.

42

Are you looking for a full-time or part-time position?* This field is required.Part time is from 4 to 7 hours but not always available.

Full-time

Part-time (only available for bilingual agents)

43

Please provide a 12 hour time frame that you are free and available to work so we can assign an 8 hour shift within those hours.

__ AM TO __ PM

44

Please pick a 12 hour time frame that you are free and available to work so we can assign an 8 hour shift within those hours.* This field is required.The listed times are the most needed. If you have a different availability, please pick the other option and type in your 12 hour time frame.

12 p.m. to 12 a.m.

11 a.m. to 11 p.m.

10 a.m. to 10 p.m.

10 hour afternoon shift, 4 work days (weekends required) 3 days off (only Merida office)

Other

45

The time frame you provided is extremely important as it will determine if we can hire you or not. You must be 100% sure that you are commited to this availability.* This field is required.Changing your availability might not be possible in the future or may lead to your application being declined.

I understand

46

As was mentioned earlier, we usually work weekends (and have 2 days off distributed throughout the week). Please let us know if you are available to work weekends.* This field is required.Changing your availability might not be possible in the future or may lead to your application being declined.

I can work Saturdays AND Sundays

I can only work Saturdays

I can only work Sundays

I cannot work weekends and understand I WILL BE DECLINED

47

The weekend availability you have provided is extremely important as it will determine if we can hire you or not. You must be 100% sure that you are commited to this availability.* This field is required.Changing your availability might not be possible in the future or may lead to your application being declined.

I understand

48

Do you have any commitments within the next 4 months that might interfere with work?* This field is required.Such as travel plans, ceremonies, appointments, etc.

Yes

No

49

If your answer was yes, please let us know what your commitment is as well as the times and dates* This field is required.For example; I will be traveling to Mexico City from april 1st to the 8th.. If you're commitment is 3 days or longer, please consider applying after.

50

If you were hired, when would you be able to start?We start training every Monday.

ASAP

I need to give my two weeks notice

Other

51

Grammar and listening test

To complete your grammar and listening test, please copy and paste the following link in your browser:

https://www.efset.org/quick-check/

52

Screenshot examples

Your screenshots must display the following information: global score, reading score and listening score.

Here are some examples:

53

Here's what your screenshot should look like if you take your tests on a computer:It must include your separate reading and listening scores as well as your total result.

54

This is what your screenshot should look like if you do your tests on a cellphone.It must include your separate listening and reading scores.

55

Upload your screenshot below:* This field is required.DISCLAIMER. THE SCREENSHOT YOU SUBMIT MUST INCLUDE BOTH LISTENING AND READING SCORES AND YOU MUST SCORE ADVANCED IN BOTH SECTIONS TO BE CONSIDERED. Applications submitted with incomplete English test results will be IMMEDIATELY DECLINED.

Drag and drop files here

Select files to upload

Max. file size: 10.6MB

56

Take your typing test!

Copy and paste the following link on your browser:

https://10fastfingers.com/typing-test/english

57

Once you have finished the test, take a screenshot of your results and upload the image below. Your score needs to be at least 30 WPM to be considered.* This field is required.PLEASE MAKE SURE YOUR FILE IS TITLED TYPING AND YOUR SCORE. FOR EXAMPLE TYPING30WPM

Drag and drop files here

Select files to upload

Max. file size: 10.6MB

58

I have reviewed my application and can guarantee the information I have provided is completely true and accurate. I also understand that my application will be considered against this information and that failure to follow the instructions listed in this form will lead to an immediate decline.* This field is required.Please sign below that you understand.

Clear