Virtual Assistant Services & Rates Survey
Please take a moment to complete this anonymous survey. If you have any questions or comments, please leave your email address at the end of the survey so we can be in contact.
How long have you been a Virtual Assistant?
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How many years admin related experience do you have?
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I am
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Female
Male
I live in
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Eastern Cape
Free State
Gauteng
KwaZulu-Natal
Limpopo
Mpumalanga
Northern Cape
North West
Western Cape
Rest of Africa
Europe
United Kingdom
United States of America
Canada
Another country
My current age
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I offer services in the following languages:
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English
Afrikaans
German
French
Portuguese
Other
Do you have a website?
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Yes
No
I bill my clients
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Per hour
Per retainer (set amount per month)
Per quote
A combination of hourly and retainer rates
Per item (eg. page or design)
Per task
Negotiate rates according to client’s budget
My clients
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Pay a deposit
Pay the full amount in advance
Pay the full amount in arrears
Pay a deposit to start, and invoiced in arrears
I find most of my clients
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Through word of mouth
Through networking
Through social media
Through referrals
My current hourly rate is:
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I increase my rates annually
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Yes
No
My current services (please select all that applies)
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General administration
Bookkeeping
Accounting
Transcription and/or minute taking
Event planning
Tech support
Customer service
Project management
Graphic design
Social media management
Blog writing
Copy editing
Diary management
CV / Resume formatting
Document formatting
Presentations
Template design
Excel
Design of newsletters
Website
Fillable documents
Data entry
Proof reading / editing
Systems creation
Typing
Other
I offer the following services which doesn't fall into the above categories:
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My clients are
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in South Africa
in the UK
in the USA
in Europe
the rest of Africa
A combination of the above
Mostly global
How did you calculate your rate?
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I do satisfaction surveys with my current clients
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Yes
No
Sometimes
I use the following software / platforms (please select all that applies:
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O365
Mac
Trello
Asana
Mailchimp
MailerLite
Quickbooks
Sage
SharePoint
Canva
Adobe Photoshop
Adobe Indesign
Adobe Acrobat Reader Pro
CRM
Clockify
Gleeo
Other
Which email platforms do you use?
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Outlook
Gmail
Yahoo
ISP provided (eg Telkom, Vodacom, etc)
Other
Do you only use free software?
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Yes
No
Some software
Would you pay for licensed software?
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Yes
No
Depends on the price
Depends how often I need to use it
Do you calculate exchange rate fluctuations into your fee for overseas clients?
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Yes
No
Do you offer your on-site services to clients?
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Yes
No
Do you charge travelling costs and/or out of town costs should you travel for or on behalf of your client
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Yes
No
Have you collaborated with other VAs?
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Yes
No
Would like to in the future
How do you keep track of billable time to your clients?
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Do you ask for a finder’s fee or a percentage on client referrals to otherVAs
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Yes
No
I have the following in place:
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NDA
SLA
Subcontractors Agreement
Client Agreement
None of the above
I don't know where to get legal documentation
I set financial, business and personal goals
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Yes
No
Sometimes
I’d like to know how to set proper goals (please enter your email address at the end of the survey)
I have the following types of insurance in place:
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Professional indemnity
Income protector
Cyber security
N/A
Other
Do you receive payments via. PayPal or any other forex platforms.
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Paypal
Other Forex platform
Other
I only work with South African clients
I can see the value in having a formal organisation to look after the VA industry
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Yes definitely
Depending what I get for becoming a member
I don't see the need
I would like more information (please enter your email address at the end of the survey)
I am aware that I have to sort out my own taxes
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Yes
No
Do you have a bookkeeping or invoicing system or program in place?
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Yes
No
Which social media platforms do you use?
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LinkedIn
Facebook
Instagram
TikTok
Pinterest
Twitter
Do you have any questions or comments?
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Email address
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example@example.com
I completed the previous survey
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Yes
No
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