Please note: Due to a lack of funding from Congress, the Affordable Connectivity Program is expected to end in April 2024.

New applications for the ACP will not be accepted after February 7, 2024.

Existing recipients of the ACP benefit and those approved by the ACP and enrolled with a service provider by 11:59 p.m. ET on February 7, 2024, will continue to receive the ACP benefit until funding for the program runs out. Funding is expected to run out in April 2024, although this date is an estimate and may change.

Once the program ends, households will no longer receive the ACP benefit or Pulse's ACP Supplement on their monthly Pulse bill.

Current information about the ACP can be found at AffordableConnectivity.gov.

Please call Pulse at 970-541-4990 with questions about how this affects your Pulse account.

These program terms (“ACP Terms”) for the Affordable Connectivity Program (“ACP”) are entered into by the City of Loveland through its Electric and Communications Enterprise (“Pulse”) and the Customer (“Customer”). These ACP Terms shall be effective from the date the Customer consents to enroll in ACP with Pulse and shall terminate upon the end of the ACP Program Term or Customer’s cancellation of Service and return of Equipment (defined in Pulse’s general Terms and Conditions), provided, however, that certain terms and obligations shall survive termination. All other Terms and Conditions apply LovelandPulse.com/TermsAndConditions

ACP TERMS

The ACP is a federal program funded by the Infrastructure Investment and Jobs Act that became law in November 2021. The ACP reduces the broadband Internet Service bill for eligible customers. The Customer may obtain ACP-supported broadband service from any participating provider of their choosing, such as Pulse, and may transfer their ACP benefit to another provider at any time. The ACP will expire if/when the federal program is ended by Congress.

In the event the ACP ends, Pulse will give notice regarding the last date or billing cycle where the Customer will receive the full benefit, as well as information about the cost of Internet service after the program ends. The Customer will be subject to Pulse’s undiscounted rates and general terms and conditions if the ACP ends, if the Customer transfers their benefit to another provider but continues to receive service from Pulse, or upon de-enrollment from the ACP.

Customers must opt-in to continue Internet Service after the ACP expires. Pulse will stop providing Internet service to the Customer at the conclusion of the ACP unless the Customer agrees to continue receiving Service. Customers who subscribed to Pulse services before commencement of the ACP must also opt-in to the continuation of services after the ACP ends. Upon cancellation or termination of the Service, Customer shall return Equipment within seven (7) days to Pulse at 2695 W Eisenhower Blvd., Suite 200, Loveland, CO.

ACP complaints may be filed via the Federal Communication Commission’s Consumer Complaint Center.

PROGRAM DISCOUNT

Pulse will provide up to a $44.95 per month discount towards Internet plans for Customers enrolled in the ACP. The benefit may be applied to any residential Pulse Internet service offering at the same terms available to households who are not eligible for the ACP. This discount will show up as a credit on your monthly bill. Customer is limited to one monthly service discount per eligible household.

Customer is responsible for any monthly cost for services above the ACP discount amount. Pulse may disconnect a Customer’s Internet service after 90 consecutive days of non-payment. ACP discounts may not be combined with any other Pulse discount.

ELIGIBILITY CRITERIA

The service address must be in a fiber-enabled service area. Customers must be currently receiving Lifeline benefits or complete an online or mail application for the ACP at ACPBenefit.org and receive eligibility approval prior to enrollment in the ACP with Pulse.

By checking the boxes, you confirm that you agree with the following statements:*

I consent to enroll in the ACP through Pulse.I agree to the ACP Terms listed above.

Please include the exact information you used in the National Verifier Qualification Portal, i.e., exact legal name as listed on your ACP application. This will allow us to more efficiently process your program application.

Name*

First NameLast Name

Are you a current Loveland Pulse customer?*

YesNo

Your preferred contact phone number*

Email

example@example.com

Date of Birth*

Date

Lifeline National Verifier Application #:*

Do you qualify for Lifeline or ACP through your child or a dependent?*

No, I qualify by myselfYes, I qualify through my child or dependent

Child or dependent's name*

First NameLast Name

Child or dependent's date of birth*

Date

Last 4 digits of child's or dependent's Social Security Number*

Address where service will be provided*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Signature*

Are you currently enrolled in the ACP through another provider?*

Yes (If yes, please complete Transfer Consent below)No

ACP Transfer Consent

This transfer consent for the Affordable Connectivity Program (“ACP”) is entered into by the City of Loveland through its Electric and Communications Enterprise (“Pulse”) and the Customer (“Customer”). By completing this form, the Customer consents to transfer their ACP benefit from another ACP benefit provider to Pulse. All other ACP Program Terms and Consent and Pulse Terms and Conditions apply: LovelandPulse.com/TermsAndConditions

ACP TRANSFER TERMS

By submitting this form, the Customer consents to transferring their ACP benefit to Pulse from another provider.

The completion of this transfer will result in the Customer receiving their ACP benefit from Pulse which will be applied towards their Pulse Internet service, and the Customer will stop receiving the ACP benefit from the transfer-out provider. The effect of this transfer is that the Customer may be subject to the transfer-out provider’s undiscounted rates as a result of the transfer, if the Customer elects to maintain service from the transfer-out provider.

The Customer is limited to one ACP benefit transfer transaction per service month.