These program terms (“ACP Terms”) for the Affordable Connectivity Program (“ACP”) are entered into by the City of Loveland through its Electric and Communications Enterprise (“Pulse”) and the Customer (“Customer”). These ACP Terms shall be effective from the date the Customer consents to enroll in ACP with Pulse and shall terminate upon the end of the ACP Program Term or Customer’s cancellation of Service and return of Equipment (defined in Pulse’s general Terms and Conditions), provided, however, that certain terms and obligations shall survive termination. All other Terms and Conditions apply LovelandPulse.com/TermsAndConditions
The ACP is a federal program funded by the Infrastructure Investment and Jobs Act that became law in November 2021. The ACP reduces the broadband Internet Service bill for eligible customers. The Customer may obtain ACP-supported broadband service from any participating provider of their choosing, such as Pulse, and may transfer their ACP benefit to another provider at any time. The ACP will expire if/when the federal program is ended by Congress.
In the event the ACP ends, Pulse will give notice regarding the last date or billing cycle where the Customer will receive the full benefit, as well as information about the cost of Internet service after the program ends. The Customer will be subject to Pulse’s undiscounted rates and general terms and conditions if the ACP ends, if the Customer transfers their benefit to another provider but continues to receive service from Pulse, or upon de-enrollment from the ACP.
Customers must opt-in to continue Internet Service after the ACP expires. Pulse will stop providing Internet service to the Customer at the conclusion of the ACP unless the Customer agrees to continue receiving Service. Customers who subscribed to Pulse services before commencement of the ACP must also opt-in to the continuation of services after the ACP ends. Upon cancellation or termination of the Service, Customer shall return Equipment within seven (7) days to Pulse at 2695 W Eisenhower Blvd., Suite 200, Loveland, CO.
ACP complaints may be filed via the Federal Communication Commission’s Consumer Complaint Center.
Pulse will provide up to a $44.95 per month discount towards Internet plans for Customers enrolled in the ACP. The benefit may be applied to any residential Pulse Internet service offering at the same terms available to households who are not eligible for the ACP. This discount will show up as a credit on your monthly bill. Customer is limited to one monthly service discount per eligible household.
Customer is responsible for any monthly cost for services above the ACP discount amount. Pulse may disconnect a Customer’s Internet service after 90 consecutive days of non-payment. ACP discounts may not be combined with any other Pulse discount.
The service address must be in a fiber-enabled service area. Customers must be currently receiving Lifeline benefits or complete an online or mail application for the ACP at ACPBenefit.org and receive eligibility approval prior to enrollment in the ACP with Pulse.