• Printing Confirmation

    Please only sign after the FINAL DESIGN is approved. Do not sign if you are still waiting for revisions, still thinking about colors and papers. Sign only when everything is final.
    • Printing Terms 
    • MOCK UP PRINT VS. ACTUAL PRODUCTION

      Check out our MOCK UP PRINT here for more details and costs.

      If your current invoice does not have mock print yet, please proceed to check out from our website and pay for the mock print as a separate transaction.

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    • 😢 We make mistakes too, and that's what all the free revisions are for. Let's avoid miscommunication and errors. 😢

       

      1. PROOFREAD & DOUBLE PROOFREAD

      The text in your invite have some errors, but the form you submitted is correct? Yes, it doesn't happen often, but it happens. This is why we show you the draft first + free revisions, so you can double check our work. It is your invitation text, names of people you know. Please proofread.

      Ordered a 2nd language card (chinese card, or another language) but can't read that language? Please ensure to have someone else check it for you. Please ensure that details are correct in ALL language versions.

       

      2. DOUBLE CHECK ALL UPGRADES 

      When preparing your file for printing, we double-check two things:

      1. INVOICE / COSTING: Please verify the quantities and breakdown of add-ons. If an item is missing from the costing, don't assume it's free – it might have been overlooked. Reach out to us to confirm.

      2. DESIGN FILE: All add-ons should be visible in the design file, such as:
      - Shapes for wax seals or wraps
      - Text descriptions for foil stamping, letterpress, etc.
      Please check the individual pages for the actual text and final layout. And the summary file should have the description of the printing techniques. All your add-ons and upgrades should be visible somewhere in the file (be it the summary page or the individual page). If it is not anywhere, we might have missed it.

      Please reach out if there is some inconsistency in the COSTING vs. the DESIGN FILE.

      If we've made an error, we'll work diligently to find a solution.

       

      3. COLOR DISCLAIMER

      We want your invitations to be perfect! Please note that:

      • Screen colors may vary from actual printed colors due to differences in monitor calibration and screen settings.
      • Your screen is a light source, whereas paper is not. The paper printout will never be the same as your screen
      • Our prints are matched to industry-standard color profiles, but slight color variations may still occur.
      • Everyone sees colors differently
      • We recommend ordering a sample proof before placing a large order to ensure color accuracy meets your expectations.

      By placing an order, you acknowledge that you understand and accept these terms.

      Rest assured that if there is any mistake on our end, we will do our best to promptly come up with a solution.

       

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    • After signing the printing confirmation, all revisions are considered a MAJOR REVISION, no matter how minor you might think it is. This is because there are a lot of steps to prepare the files for printing, and once prepared, it is more difficult to edit.

      Reprinting costs, if already printed, will be charged to client.

      Changes to the quantity must be notified immediately. Please account for extra envelopes (especially if you plan to write on them yourself) and for extra invitations as buffer. Reprinting is a minimum of 20 sets and will be another full timeline of production. Special techniques that will require set up such as foil stamping, letterpress, will be charged again.

       

    • Order Details 
    • Upgrades can be found in your website order, in manual quotation, and in the summary page of the design layout. No upgrades means flat print only. If the printing technique chosen in this form is not the same as what has been initially discussed, we will contact you to clarify and settle the additional charges.

       

    • Payment Terms

      Please note that we will not proceed with printing until your project is fully paid. Upon signing the printing confirmation, we will prepare your printing file. However, actual production will only commence once payment is received in full. Please notify our team once you have completed payment.

      Timeline Implications

      - Payment within 3 working days will not affect the timelines outlined in this form.
      - Payments received beyond 3 working days may impact project timelines.

    • Timelines 
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    • Projects with no special techniques (flat print only) will finish sooner. :)

       

      Important Notes

      • Peak Season: Add 1 week to timeline from Oct-Dec
      • Factory Closure: Dec 21 - Jan 3
      • Holidays & Weather Delays: May cause shipping delays
      • No Pickups Allowed

       

      Rush Project Policy

      We strive to complete rush projects ahead of our regular timeline, even during peak seasons (Oct-Dec). However, we reserve the right to refuse rush timelines if we cannot commit to them.

      Our rush fee is a consolation we offer to clients who were not able to start/finish their project on time. It is not an entitlement to rush our production process. By paying the rush fee, you acknowledge that we will try our best to accommodate your urgent request, but your regular production timeline remains our priority.

      Please note that rush projects prone to errors: We'll rectify mistakes, but reprints take time, a few days to 2 weeks, depending on complexity.


      Rush Fee Refunds

      Rush fee will be refunded for late dispatch:

      • 3 days late: 50% rush fee refund
      • 5+ days late: 100% rush fee refund

      If there is a flight that was missed, we can arrange shipping internationally on your behalf. The rush fee refund will be used to pay for the shipping fees, but client bears excess shipping costs beyond the refund amount.

       

      Transit Times

      We use reputable third-party couriers for delivery. Transit times may change without prior notice.

      • Metro Manila: same-day delivery via Lalamove
      • Provincial: 1-4 days in transit via LBC
      • International: 4-8 days in transit via DHL 
    • Envelope Addressing 
    • 1. READ GUIDELINES HERE. To avoid any mistakes, please read our guidelines and favorite font choices on the website.

      2. WARNING! Our system is automated. All typographical errors will be printed. Please remove unnecessary details that you not intend to print. :)

      3. LIST TO FOLLOW. You can send the envelope addressing list to follow, ideally 1 week after signing printing confirmation. Please ensure to send your list at least 1-2 weeks before estimated date of completion to avoid delays. Late submission will cause delay in production. Please manage your timeline.

      4. SHIPPING LOCATIONS to 2 LOCATIONS? Please separate the names into 2 sheets. For example:

      PHILIPPINES sheet
      USA sheet

      And please indicate also how many blank sets for each location
      (e.g. 40 names in sheet one + 10 blank sets)

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    • Sending the file at a later date? Please use this link to upload your envelope addressing file.

      https://form.jotform.com/242262793207457

    • PLEASE NOTE!

      Our envelopes are delivered unsealed, and do not have a dry adhesive (the ones you lick / wet to seal). Especially for our international clients, if you are mailing these to guests and need them sealed, you will need to purchase double sided tape. :)

    • Shipping Details 
    • 🚀 International Shipping 🚀

      The shipping charged on the website is a DEPOSIT. Actual shipping costs will be sent after we have turned over to DHL. The package will be on hold at the DHL center until shipping is paid. Kindly pay within 24 hours to avoid DHL storage charges. For DHL, we will give you the waybill/ tracking number.

      🚀 Shipping to 2 locations 🚀

      We accept shipping requests to more than 1 location. For example, "30 sets to Philippine local address & the rest to Australia" etc. Please note that shipping fees will apply to both locations. If both shipping locations are international addresses, we will require 2 sets of shipping deposit. :)

      If availing of envelope addressing, please separate the list for location 1 vs. location 2.

    • Important!!

      When you upload the envelope addressing file, please separate the names into 2 sheets. For example:

      PHILIPPINES sheet
      USA sheet

      And please indicate also how many blank sets for each location
      (e.g. 40 names in sheet one + 10 blank sets)

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    • In case the delivery man is there and we are unable to reach the primary contact person, please provide an alternate contact number.

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    • In case the delivery man is there and we are unable to reach the primary contact person, please provide an alternate contact number.

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    • For orders within Metro Manila

      We book the delivery man through same-day rider apps like Grab or Lalamove. Please choose what is applicable to you

    • In case of failed delivery, for reasons such as nobody to receive at the destination, recipient cannot be contacted, items will be rerouted to the nearest The Craft Central branch (Vertis North, Megamall, Greenbelt, Mall of Asia). A minimum of P500 will be charged to the customer, for the rerouting and subsequent redelivery.

    • Do you really need the plastics? 🤔

      We're cutting down our use of plastic. Do you need plastic for the Invitations? If you are an overseas customer sending the invites out thru mail / postage, you don't need plastic. If you are hand delivering the invites, you don't need plastic. If it is rainy season or  have parents who expect the invites in plastic, go for it.

    • Additional requests (extra envelopes, etc) will incur a fee. We will message you the cost once we see your form. You can also contact us for the additional fees, to ensure your additional requests are noted.

      Again, please double check your file and quantities. A revision later, a reprint later, or adding more copies later is more costly than a revision now. Please also note that our printers are calibrated weekly. Colors will slightly differ between production runs. Reprints may not yield exactly the same colors as the original run.

    • After Receiving the Project 
    • Reviewed by us, Verified by you. Thanks for your diligence!

      Although we strive for perfection, mistakes can occur. To avoid any inconvenience, please follow these steps BEFORE DISTRIBUTING.

      1. Verify quantity: Ensure count matches your order.
      2. Check contents: Confirm envelopes include all correct components.
      3. If there are any errors / issues / missing items, PLEASE INFORM US and REACH OUT TO US FIRST. You can message back via email / chat group, wherever we discussed the project, and rest assured we will do our best to resolve it as quickly as we can.
      4. For missing items and misprints, we will shoulder the delivery cost 1x. If original invoice only included payment for shipping within the Philippines, delivery for misprints / missing items will only be delivered within the Philippines. Please ask your friends/relatives to check the items before bringing them abroad. :)


      We've done our part to check, please do your part to double check.


      Notification Deadline and Liability Notice

      After 10 days of receipt, we'll assume everything is accurate and complete, and any discrepancies will be considered client handling errors. This deadline is necessary because after distribution or handling by your party, it may be difficult to determine responsibility for any missing components.

      Thank you for supporting our business! :)

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