😢 We make mistakes too, and that's what the revisions are for. Please proofread before you approve 😢
The text in your invite have some errors, but the form you submitted is correct? Yes, it doesnt happen often, but it happens. This is why we show you the draft first + free revisions, so you can double check our work. It is your invitation text, names of people you know. Please proofread.
Ordered a 2nd language card (chinese card, or another language) but can't read that language? Please ensure to have someone else check it for you. Please ensure that details are correct in ALL language versions.
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Before you proceed, please proofread your invitation.
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😢😢😢 Let's avoid miscommunication and errors 😢😢😢
When preparing your file for printing, we double check 2 things:
1. INVOICE / COSTING. Kindly double check the breakdown of the add-ons. If we missed an item in the costing, do not assume that it's free. It probably means it won't be added. Please reach out.
2. DESIGN FILE. All the add-ons must be depicted in the design file. The summary page usually has text description for "foil stamping" or "letterpress" etc. It should have a shape to refer to the wax seal, or the wrap. The summary page may not always be updated with the final design, please still refer to individual pages for the actual content, but all your add-ons and upgrades should be visible somewhere in the file (be it the summary page or the individual page). If it is not anywhere, we might have missed it.
Please reach out if there is some inconsistency in the COSTING vs. the DESIGN FILE.
Rest assured that if there is any mistake on our end, we will do our best to come up with a solution.
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