😢 We make mistakes too, and that's what all the free revisions are for. Let's avoid miscommunication and errors. 😢
1. PROOFREAD & DOUBLE PROOFREAD
The text in your invite have some errors, but the form you submitted is correct? Yes, it doesn't happen often, but it happens. This is why we show you the draft first + free revisions, so you can double check our work. It is your invitation text, names of people you know. Please proofread.
Ordered a 2nd language card (chinese card, or another language) but can't read that language? Please ensure to have someone else check it for you. Please ensure that details are correct in ALL language versions.
2. DOUBLE CHECK ALL UPGRADES
When preparing your file for printing, we double-check two things:
1. INVOICE / COSTING: Please verify the quantities and breakdown of add-ons. If an item is missing from the costing, don't assume it's free – it might have been overlooked. Reach out to us to confirm.
2. DESIGN FILE: All add-ons should be visible in the design file, such as:
- Shapes for wax seals or wraps
- Text descriptions for foil stamping, letterpress, etc.
Please check the individual pages for the actual text and final layout. And the summary file should have the description of the printing techniques. All your add-ons and upgrades should be visible somewhere in the file (be it the summary page or the individual page). If it is not anywhere, we might have missed it.
Please reach out if there is some inconsistency in the COSTING vs. the DESIGN FILE.
If we've made an error, we'll work diligently to find a solution.
3. COLOR DISCLAIMER
We want your invitations to be perfect! Please note that:
- Screen colors may vary from actual printed colors due to differences in monitor calibration and screen settings.
- Your screen is a light source, whereas paper is not. The paper printout will never be the same as your screen
- Our prints are matched to industry-standard color profiles, but slight color variations may still occur.
- Everyone sees colors differently
- We recommend ordering a sample proof before placing a large order to ensure color accuracy meets your expectations.
By placing an order, you acknowledge that you understand and accept these terms.
Rest assured that if there is any mistake on our end, we will do our best to promptly come up with a solution.
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