1. Is SDR responsible for carrying out maintenance work on your home?
*
Yes
No
1a. If Yes, how satisfied are you that your home is well-maintained by us?
Very Satisfied
Fairly Satisfied
Neutral
Fairly Dissatisfied
Very Dissatisfied
1b. If appropriate, please give a few details about the answer you gave above.
2. Has SDR carried out a repair to your home in the last 12 months?
*
Yes
No
2a. If Yes, how satisfied were you with the overall repair service?
Very Satisfied
Fairly Satisfied
Neutral
Fairly Dissatisfied
Very Dissatisfied
2b. If appropriate, please give a few details about the answer you gave above.
3. If SDR carried out a recent repair at your home, how satisfied were you with the time taken to complete the repair?
Very Satisfied
Fairly Satisfied
Neutral
Fairly Dissatisfied
Very Dissatisfied
3a. If appropriate, please give a few details about the answer you gave above.
4. Thinking about the condition of the property or building you live in, how satisfied are you that SDR provides a home that is safe?
Very Satisfied
Fairly Satisfied
Neutral
Fairly Dissatisfied
Very Dissatisfied
4a. If appropriate, please give a few details about the answer you gave above.
5. If you have needed to contact SDR about a concern or problem, how satisfied are you that we listen to your comments and act upon them?
Very Satisfied
Fairly Satisfied
Neutral
Fairly Dissatisfied
Very Dissatisfied
5a. If appropriate, please give a few details about the answer you gave above.
6. How satisfied are you that SDR keeps you informed about the things that matter to you?
Very Satisfied
Fairly Satisfied
Neutral
Fairly Dissatisfied
Very Dissatisfied
6a. If appropriate, please give a few details about the answer you gave above.
7. How satisfied are you that SDR treats you with fairness and respect?
Very Satisfied
Fairly Satisfied
Neutral
Fairly Dissatisfied
Very Dissatisfied
7a. If appropriate, please give a few details about the answer you gave above.
8. Have you needed to make a complaint to SDR in the past 12 months?
*
Yes
No
8a. If Yes, how satisfied are you with the approach SDR takes to handling complaints?
Very Satisfied
Fairly Satisfied
Neutral
Fairly Dissatisfied
Very Dissatisfied
8b. If appropriate, please give a few details about the answer you gave above.
9. Are there any communal (shared) areas in the building or property where you live? For example hallways, stairwells or common rooms.
*
Yes
No
9a. If Yes, how satisfied are you that SDR keeps all of these communal areas clean and well-maintained?
Very Satisfied
Fairly Satisfied
Neutral
Fairly Dissatisfied
Very Dissatisfied
9b. If appropriate, please give a few details about the answer you gave above.
10. Are you satisfied that SDR makes a positive contribution to the neighbourhood around the property where you live?
Very Satisfied
Fairly Satisfied
Neutral
Fairly Dissatisfied
Very Dissatisfied
10a. If appropriate, please give a few details about the answer you gave above.
11. How satisfied are you with SDR’s approach to handling Anti-Social Behaviour?
Very Satisfied
Fairly Satisfied
Neutral
Fairly Dissatisfied
Very Dissatisfied
11a. If appropriate, please give a few details about the answer you gave above.
12. How satisfied are you with SDR as a landlord and with the way SDR tries to resolve issues that you have raised?
Very Satisfied
Fairly Satisfied
Neutral
Fairly Dissatisfied
Very Dissatisfied
12a. If appropriate, please give a few details about the answer you gave above.
Name
First Name
Last Name
Address
Street Address
Street Address Line 2
City
County
Post Code
Email
example@example.com
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