WARNING: THIS AGREEMENT WILL AFFECT YOUR LEGAL RIGHTS. READ IT CAREFULLY!
Appointments and Facility
The Client must arrive at the event 10 minutes before the event/session in order to complete registration and sign-up protocols. No late arrivals are permitted.
Any event/session, that starts later than scheduled for any reason, will finish according to schedule (i.e. the event/session will be shorter).
Horse Therapy Centre of Canada has the right to make changes in the Event Timetable, in particular: change the Instructor or cancel/reschedule the Event. Such changes only happen in exceptional situations and are not standard practice.
Horse Therapy Centre of Canada has the right to change the location of services within a 30 km radius. Such changes only happen in exceptional situations and are not standard practice.
Client Accountability
The Client is obliged to inform Horse Therapy Centre of Canada of all of their professional and horse-related training. If it is discovered that these credentials are falsified before the course date, Horse Therapy Centre of Canada reserves the right to remove the Client from the course and mandate that the credentials are completed before re-registration. If it is discovered that these credentials are falsified after the course date, Horse Therapy Centre of Canada reserves the right to withdraw all certification credentials presented by Horse Therapy Centre of Canada. If either of these situations happen, no refund will be given.
The Client is obliged to inform the instructor about any health issues and limitations which may affect the Client’s safety and restrict the possibility of performing physical activities.
The instructor has the right to refuse participation to the Client if the Client arrived late and/or is disruptive to the activities. No refunds will be provided in either circumstance.
The instructor may ask the Client to leave the event if they decide that the Client’s behaviour is violating public order, good manners, or Company Terms and Conditions. The instructor may ask the Client to leave if the Client’s health condition is dangerous for the client himself or for other attendees. No refunds will be provided.
The client understands that there is a Zero Tolerance Policy toward aggressive and abusive behaviour towards Horse Therapy Centre of Canada’s staff members, volunteers, program participants, and animals. This includes any abusive or threatening comments, aggressive gestures, physical contact, verbal abuse, and any other behaviour that is deemed unsafe.
During the event, the Client is obliged to wear appropriate clothing and footwear (no open-toe shoes).
Privacy and Sharing of Information
The Client understands and agrees that the Horse Therapy Centre of Canada regularly uses different forms of medias (photograph, video, etc.) to document the programs. These medias can and will be used by the Horse Therapy Centre of Canada on different media sites (including but not limited to: the company website, Facebook, Instagram, YouTube) and/or for broadcasting on television or radio as determined by the Horse Therapy Centre of Canada.
I authorize the Horse Therapy Centre of Canada and its associated health professionals to collect personal and medical information as documented in my digital file, stored in the Horse Therapy Centre of Canada’s booking system.
I understand that if I want the Horse Therapy Centre of Canada to release my information to any third parties, I must fill out the Release of Information form.
I understand that I can be removed from the program with immediate effect and will not receive a refund.
Payment & Refund Policy:
Payments must be made as follows:
50% upon reservation, 50% 90 days prior to the start date of the course.
There is a non-refundable administrative fee of $250.00 CAD & $500.00 CAD, as described below.
Refund Policy
All sales are final. We offer the following refunds:
120+ days before the course date: 100% refundable minus $250.00 CAD administration fee.
91 – 120 days before the course date: 50% refundable minus $500.00 CAD administration fee.
90 days or less before the course date: No refunds available.
We do not give refunds for canceled or rescheduled events/sessions. The Horse Therapy Centre of Canada reserves all rights to reschedule sessions/events due to low attendance, weather occurrences, or extenuating circumstances. If your event is rescheduled or canceled, our team will work with you to ensure that you are rescheduled into a new course date.