Bin Enquiry Form

Please check your inbox for two emails from support@huttcity.zendesk.com:

• one with details of how to set a password and check your request status online
• one with your request details

Once you have created a password you can check the status of your request by visiting https://huttcity.zendesk.com/hc/en-us/ or following the link in your request email.

Note: if you can't see the two emails in your inbox please check your spam or junk folder

Please call us on 04 570 6666 to ask for an update on your request.

If your bin or crate is missing we recommend checking the following before submitting a missing bin report:

• Has your bin been moved further along the street?
• Have you checked with your neighbours in case they have accidentally brought in your bin?
• Has your bin been missing for more than 48hrs?

If you have moved into a new build property please select the option 'I am moving into a new build or recently subdivided property'.

To allow our maintenance team to repair your bin we will need you to leave your bin somewhere visible and easy to access:

• At the front of your property
• Visible from the road
• Not behind a locked gate

Green Waste bins are collected every 4 weeks.

View the collection calendar for your area on toogoodtowaste.co.nz

There is a service fee to get a new green waste bin delivered. You will be invoiced for the green waste bin delivery. Once the invoice is paid we will send your request to our contractors for delivery.

• Service fee for new green waste (2024-2025): $115.00

If you cancel your green waste bin during the y ear there will be no pro-rata refund of the service fee or annual charge.

• Annual charge for green waste (2024-2025): $115.00

The annual charge for your green waste bin will be reflected on your rates the following July.

 

We are currently experiencing some delays with processing requests for new bin deliveries, new green waste bins, and swapping sizes of existing bins. We appreciate your patience with these requests.

Your bin may not have been emptied if: 

• it wasn’t on the kerbside by 6am - please note: routes and drivers can change at short notice, your collection may not be at the same time every week
• it was overfilled - you must be able to close and latch the lid
• it was too heavy for the mechanical arm on the truck to lift safely
• it had unacceptable items in it and has been stickered
• the wrong bin was out (you can check this by searching your address on the  toogoodtowaste.nz  web app).

Please wait until after 4pm to report a missed collection as the trucks may still be completing their routes.

There is a service fee to

• increase your rubbish bin size
• decrease your recycling bin size

There is no fee to change your existing 120L or 240L rubbish bin for a smaller size.

You will be invoiced for your change once we have processed your request. When the invoice has been paid we will send your request onto our contractors.

Service fees for 2024-2025

• $115 to change 1x bin
• $170 to change 2x bins

Your rates will not show your new bin sizes until the following July. There is no difference in the price between the 120L and 240L recycling bins.

Your home's ideal bin size

We are currently experiencing some delays with processing requests for new bin deliveries, new green waste bins, and swapping sizes of existing bins. We appreciate your patience with these requests.

Each household can have a second blue crate, to cater for larger glass volumes.

There is a one-off service fee of $45.00 for an additional glass crate to be delivered.

You will be invoiced for the additional bin/crate once we have processed your request and when paid, we will send your request onto our contractors.

Under extenuating circumstances we may also be able to help if you have a need for additional recycling/rubbish disposal capacity. Relevant service fees apply.

If your property is part of a multi-unit property (townhouse or apartment development) where there is a communal rubbish area or an alternative arrangement you may not be able to select your own bins.

If your home has been built recently, or is part of a new sub-division it may not have been rated for bins yet. If your property has not been rated there will be a service fee for delivery, administration, and kerbside collection for the rest of the rating year.

 

• Service fee for 2023-2024: $170.00

Your home's ideal bin size

We are currently experiencing some delays with processing requests for new bin deliveries, new green waste bins, and swapping sizes of existing bins. We appreciate your patience with these requests.

 

Calendars are available to download on our Too Good To Waste website. Search for your property in the address finder and the correct calendar(s) for your property will be available.

 

If you are a tenant please contact the owner/ratepayer and ask them to complete this form as there will be charges for deliveries and ongoing services.