Help-SystemSupport

Help-SystemSupport

Submit Tech Support Ticket Here
How does this work?

1. Form is submitted>> you will see your ticket post in the help-systemsupport channel (or help-pangea when applicable). That means we have received it and are working on it as long as it's within our working hours of

M-F 9am PST - 6pm PST.

2. Issue is resolved>> We will tag you in thread to indicate the issue has been resolved, or if additional information is needed, you will be able to communicate back and forth with the team.
Name of Submitter*

First NameLast Name
Company Email*
example@betterearth.solar **this will help us tag you in slack. Failure to provide accurate email may result in delays
Which software/hardware are you having an issue with?*
***for anything to do with contract signing or Pangea please be sure to select Pangea as the Software Issue type!
Additional Email
If you would like anyone else tagged in with your submission, please put their email here
Level of Urgency*

Urgent!! Mission CriticalStandard Bug FixI Have a QuestionNothing is Broken- Can you add something to Insightly for me?
Estimated Timeline for Resolution
**Timeline is only applicable within Standard Support Hours. Tickets submitted outside of Support Hours will be resolved within this timeline starting the next business day
Please request here:

CLICK HERE
Is this an issue with a specific record or report?*

YesNo
Link to Specific Project or Report*
This must be in URL format, so please copy and paste from your browser window as shown above
Additional Project/Report
Additional Project/Report 2
Additional Project/Report 3
If more than 3, include in Notes
Type of Pangea Request?*

BugNew Feature Request
In order for us to address your request as quickly as possible, please provide the following
Please describe your issue*
Name of Record(s) If Applicable
Rep's Name
URL Link where issue occurred*
NOTE: please provide the full URL (Example: https://pangea.betterearth.solar/leads/95c07f25-c7c5-446e-ba70-0a82272cb4e2, NOT pangea.betterearth.solar)
Browser Type/Version*
Device Type*
Screenshot if necessary

Browse Files
or applicable file attachment Cancelof
Screenshot 2 if necessary

Browse Files
or applicable file attachment Cancelof
Screenshot 3 if necessary

Browse Files
or applicable file attachment Cancelof
Customer Portal Link*
This must be in URL format, so please copy and paste from your browser window as shown above
If your request is a bug/issue related to Pangea, the team will address it as soon as they can
Should be Empty: