Complaint & Appeal Form RTO-F-071 V1 Logo
  • RTO-JF-345 Complaint & Appeal Form V2

    This form is used to make a formal complaint or appeal. This is a transparent process. 
  • Prior to completing a formal complaint, we recommend that you attempt to resolve the issue informally by discussing the matter with your trainer or complainee or the RTO Manager. You can download a Feedback form located on our website.

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    • OFFICE USE ONLY 
    • This section is to be completed by the Railtrain Manager reviewing the complaint.

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    • Step 1

      Review the Complainant application
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    • Step 2

      Interview the Complainant
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    • Step 3

      Interview the Complainee
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    • Step 4

      Interview outcome
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    • Browse Files
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      Choose a file
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    • Step 5

      Panel interview outcome
    • Step 6

      Decision to appeal outcome
    • The Complainant is invited to arrange, at their own cost, for a third party independent mediator if they are dissatisfied with the outcome of the interview panel. 
       
      Independent mediators can be sourced from: 
      Access and safeworking course owner (network owner/operator) 
      Independent Tertiary Education Council Austraia (https://www.iteca.edu.au/) 

    • Step 7

      Administration
    • Should be Empty: