Fred Hughes Customer Survey
How long have you been a customer of our company?
Less than 6 months
6 months - 2 years
2 - 5 years
5 or more years
I haven't made a purchase yet
Which of our products/ services have you used?
Appliance rental
Purchased item on credit
Short term cash loan
TV/Aerial Installation
On a scale of 1 to 5, how well do our products meet your needs?
Not at all well
1
2
3
4
Extremely well
5
1 is Not at all well, 5 is Extremely well
(Credit or loan customers only) On a scale of 1 to 5, is the interest and charges on our products made clear to you at the outset of the loan/credit agreement?
Not clear at all
1
2
3
4
Extremely clear
5
1 is Not clear at all, 5 is Extremely clear
(Credit or loan customers only) On a scale of 1 to 5, do you think our interest charges are fair?
Not at all fair
1
2
3
4
Extremely fair
5
1 is Not at all fair, 5 is Extremely fair
Back
Next
(Credit or loan customers only) Which statement do you think is most accurate when you compare Fred Hughes Tv to other credit/loan companies?
I haven't used any other firms for loans or credit purchases
Other companies offer better value for money or customer service
Fred Hughes is about the same as other companies for products and customer service
Fred Hughes offers better value for money or customer service
Other
If 'other' please specify.
Are you aware that you can miss repayments without incurring any penalty charges?
Yes
No
How comfortable are you in contacting our staff to inform them that you need to miss a payment?
Very uncomfortable
1
2
3
4
Very comfortable
5
1 is Very uncomfortable, 5 is Very comfortable
Focus on your most recent credit or loan product with Fred Hughes, how satisfied are you with the following?
Rows
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Application Process
Time taken to receive product
Weekly cost
Service you received from our staff
How would you rate Fred Hughes customer service?
1
2
3
4
5
Would you use Fred Hughes TV again?
Yes
No
Maybe
How likely are you to recommend Fred Hughes TV to others?
Not likely
1
2
3
4
Very likely
5
1 is Not likely, 5 is Very likely
Thank you for taking the time to complete this survey. Please feel free to write any other comments below.
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