Complaint Report for VPL - MALAYSIA.
Date:
*
Customer Name:
*
First Name
Last Name
Customer Contact No:
Region.
Kuala Lumpur
Klang
Ipoh
Butterworth
Johor Bahru
George Town
Petaling Jaya
Kuantan
Shah Alam
Kota Bharu
Melaka
Kota Kinabalu
Seremban
Sandakan
Sungai Petani
Kuching
Kuala Terengganu
Alor Setar
Putrajaya
Kangar
Labuan
Pasir Mas
Tumpat
Ketereh
Kampung Lemal
Pulai Chondong
Other
Name of Technician - 1:
*
Email
*
example@example.com
Name of Technician - 2:
Name of Technician - 3:
Name of Technician - 4:
Product:
*
Orion.
Residence / Volant.
Gulliver.
H100 (Altura Gold).
H200 (Altura Platinum).
H300 (Altura Diamond).
Other
No. Of Stops:
*
G+1 (2 Stops)
G+2 (3 Stops)
G+3 (4 Stops)
G+4 (5 Stops)
G+5 (6 Stops)
Type of Doors:
Swing (Manual) + No Cabin Door.
Swing (Manual)+ Bi-folding Cabin Door.
Swing (EVO/Automatic)+ No Cabin Door.
Swing (EVO/Automatic)+ Bi-folding Cabin Door.
Sliding Door (Lateral Opening).
Sliding Door (Central Opening).
Other
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Describe Nature of the Complaint:
*
Observation by Technical Team:
*
Root Cause Identification:
*
Action Taken:
*
Root Cause Found:
Yes
No
Type of Solution:
Temporary
Permanent
Complaint Status:
Closed
Pending
Conclusion:
Customer not home.
Customer's Fault.
Factory Fault.
Installation Fault.
No Complaint.
Office work.
Technicians Fault.
Wear and Tear.
Wrong Complaint.
3rd party Product issue/work.
Other
Customer Feedback:
Satisfied
Dissatisfied
Parts Damaged:
COP Button
Display
Lock
LOP Button
Magnet Sensor
Main-Board
Power-Board
Other
Type a question
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Activities:
Yes
No
NA
Check Safety-Circuit for All Door Locks.
Check Safety-Circuit for All Bridging Contact.
Check Safety-Circuit for Car Stop Switch.
Check Safety-Circuit for Car Infrared Sensor.
Check Safety-Circuit for Car Door Contact.
Check Safety-Circuit for Pit Stop Switch
Check Safety-Circuit for Pit Tower Switch.
Stop Door Manually to Check Anti-Crush incase of light curtain fail.
ARD - Power Fail Situation Going Up.
ARD - Power Fail Situation Going Down.
ARD - 3 min ideal to descend.
Manual Oil Release Check.
Manual Hand Pump Check.
Emergency Key Working in all Doors.
Emergency Alarm.
Emergency Telephone.
Emergency Light.
Emergency Key.
Customer's Emergency Key Available.
Check Oil Leakage Pit.
Check Oil Level.
Take Pic of Oil Colour.
Video of All Doors Opening and Closing
Video of Shaft Inside View and Cabin Top
Video of Power Pack and Controller
Video from Cabin While Moving from Ground to Top Floor
Video from Cabin While Moving from Top to Ground Floor
Video of All Emergency Functions
Any Physical Damage In Cabin
Any Physical Damage On all Doors
Any Physical Damage In Power Pack
Any Physical Damage In Cables / Wires
Emergency Telephone
Emergency Light
Emergency Key
Customer's Emergency Key Available
Battery Voltage When Disconnected
Battery Voltage When Connected
Battery Last Replaced Date
Battery Details.
VDC
Battery Voltage when Disconnected.
Battery Voltage when Connected.
Battery Last Replace Date.
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Remarks:
Time-In and Time-Out:
*
Hour Minutes
AM
PM
AM/PM Option
To
until
Hour Minutes
AM
PM
AM/PM Option
Total 0.0
Technician's Signature:
Customer Acknowledgement Details.
Name:
First Name
Last Name
Contact Details:
Customer's Signature:
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Local Transport Cost:
Intercity Transport:
Mode of Transport:
Auto-Rickshaw
Bike
Flight
Govt. Bus
Metro
Ola
Pvt. Bus
Pvt. Cab
Rental Bike
Sharing cab
Sharing-bike
Train
Uber
Other
Material Expenses:
Other Expenses:
Accommodation:
Food:
Mention the reason for OTHER EXPENSES:
Total Expense:
Submit
Should be Empty: