PARENTAL CONCERNS Our Academy Director and Assistant Academy Director are committed to resolving the concerns and issues of its students and their parents/guardians. Please follow these steps as part of our commitment to FHA families:
Step 1 Please complete our STUDENT INQUIRY FORM on the Parent Portal section of our website. Please allow five working days to receive a response. If our staff does not resolve your concern satisfactorily, go to Step 2.
Step 2 If you have not yet requested a parent/teacher conference (if this is a classroom concern), please request a parent/teacher conference first. If this does not apply, go to Step 3.
Step 3 Please complete our STUDENT INQUIRY FORM on the Parent Portal section of our website and write a summary of your concerns, letting us know this is a formal complaint. All formal concerns/problems will receive a decision in writing within 10 working days of receipt of the concern/problem. If you are still having a concern after you have gone through these steps, go to step 3.
Step 4 Ensure that at all stages, you have followed our Family Partnership.
Step 5 If you have followed all the above steps, please complete this form at https://form.jotform.com/fhaocala/parent-concerns-form (this form can also be found on the forms area of our parent portal and is listed as AFTER FOLLOWING STEPS 1-4, COMPLETE THIS FORM. This form will be sent to our board chair and available board members. You will receive a formal response within ten working days.