Returns Request

Returns Request

The form will be sent to USTUDIO dispatch team and we will aim to contact you within 48 hours to tell you next steps. Please note during busy periods, it may not always be possible to hit this target window.
Order Number*
Reason for return*

Faulty/DamagedLate DeliveryWrong Item SentIssue With Item QualityIssue With Web DescriptionChanged My Mind
Further Comments:*
Upload photos for faulty or damaged items here.

Cancelof
Name*

First NameLast Name
E-mail*
example@example.com
Requested Response*

RefundExchangeContact me to discuss
Please note that we are only able to offer a straight exchange for an item that has been sent in error or was damaged in transit.

If you have changed your mind or ordered the wrong item by mistake (but would like to swap it for an alternative,) our system can only refund you once the unwanted item has been returned to us. You will then need to order the replacement item as a new order via our website.

If you need the item sooner, you can of course, place a new order via our site at any time but please be aware that the refund for the unwanted item will not happen until we receive it back at USTUDIO.
I promise I'm defo not a robot*
For full details of our return and refund conditions, please view the RETURNS section in our T&C's.
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