Please note:

A risk assessment may be carried out by our organisation, as and when required, to ensure that you can travel safely in our vehicles

Under 11's are not permitted to travel unaccompanied

Not all scooters can be accommodated on board our vehicles

DATA PROTECTION

By submitting your application, you are providing consent for us to process your personal information as detailed below.We will use the personal information we collect about you to:

• Consider your application/membership for community transport services.

• Provide you with community transport services if your application is successful.

• Comply with legal or regulatory requirements.

It is in our legitimate interests to decide whether we can provide community transport services to you and, if your application is successful, to provide those services to you, as it would be beneficial for our business to do so.

We also need to process your personal information to decide whether to enter into a contract for the provision of community transport services with you.

Having received your application form, we will process that information to decide whether you qualify to receive our community transport services.

If we do agree to provide you with community transport services, then we will use the personal information to provide you with those services.

Unless you request us not to do so, we will share the information in the section headed “Equality Information” with the Government department that provides our funding.

This information will be shared for equal opportunity and/or diversity monitoring and reporting and will only include the information set out in that section.

Our Privacy Policy can be found here.

DECLARATION

This is a Down Armagh Rural Transport Partnership (DART) Ltd individual membership form for Motability Transport services.

I confirm that the information I have given is correct and that I am responsible for ensuring that DART is kept informed of any relevant changes in my personal health or circumstances.

I understand that if I do not sign this form and upload the relevant documentation that my application will not be processed.

I understand that by signing this form, I agree to abide by the terms and conditions of the membership set out by DART and that all the information provided within this form is true and accurate.

I understand that my membership can be refused or revoked if this information is incorrect, if I fail to inform DART of any relevant changes to my personal health/circumstances or if I fail to comply with the terms and conditions of the membership

Under 16's applications must be countersigned by a parent/guardian.

A copy of our passenger charter will be sent out to you once your membership has been processed.

Please now SUBMIT your form

Our organisation agrees to abide by the terms and conditions as set out in the Down Armagh Rural Transport Partnership Transport Policy, and we understand that any breach of these conditions may result in our group being expelled from membership. We understand that Down Armagh Rural Transport Partnership is registered under the relevant Data Protection legisaltion of the time and we consent to Down Armagh Rural Transport Partnership holding the above information about our organisation. We understand that this information will NOT be used outside Down Armagh Rural Transport Partnership to identify individual members but that statistical type data may be forwarded to Motability Grants to Charities and other funders, for future research purposes.

By signing below, I hereby agree to participate in research and media events relating to the Motability Access Plus project

Motability Access Plus Scheme

Terms and conditions for applicants

All conditions/transport is subject to change and subject to availability

(1.1) What is the Motability Access Plus scheme?

The Motability Access Plus scheme is a transport and training scheme, which is funded by Motability Grants to Charities.

The Motability Access Plus scheme will provide schools with a range of accessible and subsidised community transport services and training for eligible groups operating within the Craigavon and Banbridge council areas.

(1.2) Catchment Area

The scheme applies to groups whose base is within the Craigavon and Banbridge council areas (for further detail, please see this map)

(1.3) Applying for project support

Applications will be invited from eligible schools. 

1. The scheme can be used to facilitate better access to extracurricular activities for children with Special Educational Needs and/or a Disability in primary and secondary schools. 

2. All travel arrangements will be made between the school and DART. 

3. Our transport cannot be used for home to school or school to home transport. 

4. All transport is subject to availability.

5. Due to space limitations, we are unable to accept child seats or booster seats on board our vehicles. Our vehicles have all age seatbelts. 

6. We cannot travel outside Northern Ireland; this is a condition of our permit. 

7. Same day cancellations will incur a fee of £20.00 per bus. Schools that repeatedly cancel (three or more same day cancellations) with short notice may have their membership revoked. 

8. It is the responsibility of the school designated leader to maintain standards of behaviour on board DART buses. 

9. We expect that schools will comply with best practice supervisory ratios as published by the education authority (https://www.eani.org.uk/sites/default/files/2021-10/EA%20Educational%20Visits%20Guidance%20COVID%2019%20UPDATE%20OCTOBER%20%202021.pdf) and will have completed the required risk assessment* prior to travel. 

10. For the purpose of monitoring and evaluating the success of the scheme information such as passenger types and nature of trips will be collated from application forms, claim forms etc. This information may also be made available to the Motability Grants to Charities for monitoring and statistical purposes. 

11. All groups will be required to provide feedback, you will be sent a link within 48 working hours of your completed booking. Failure to complete the survey within the specified time will result in future bookings not being processed.

12. A copy of the DART Membership Handbook will be provided to each school as part of an information pack and sent out upon acceptance of a membership application. It is important that schools familiarise themselves with the contents of the document prior to booking.

*Part of this information pack will also include a letter from us that will cover the requirements under your risk assessment as an external transport provider. 

Beneficiary groups agree to publicise trips and the Motability Access Plus scheme through any media release mentioning Motability Grants to Charities as the funder and DART Partnership as the provider respectively.

In addition, beneficiary groups and members agree to participate in photography/ filming events and publicity organised by DART to highlight the Motability Access Plus scheme in the community.

It is essential that beneficiary groups have relevant permission from their members.

Down Armagh Rural Transport Partnership Ltd through the Motability Access Plus scheme service seeks to offer a high quality service to all members. We understand there will be times when people who use our services wish to make suggestions to help us to improve these services, or to complain about the service they have received or feel they should be receiving.

We wish to ensure that everyone who uses our services is aware that they have the right to raise concerns or make complaints. The Complaints Procedure explains what options are open to members if they have a complaint, and how to go about making one. It also explains what action we will take if we receive a complaint from a user of our services or from someone acting on the user's behalf. This will ensure that you are able to take up your right to make a complaint, knowing that we will respond to it according to the procedures now established.

The Complaints Procedure aims to:

Address complaints thoroughly and sensitively; enable people to resolve matters at any stage of the procedure encourage positive action by us in looking at the effect of the resolution(s) of a complaint on the provision of our service(s) and to implement changes as appropriate.

Who can complain?

Any person using, or wishing to use, one ofour services. A person who legitmately represents someone who uses, or wishes to use, one of our services.

What can be complained about?

The complaints procedure can be used to raise concerns about the service(s) you are receiving or feel you should be receiving.

Can I get help with making my complaints known?

The person dealing with your complaint will try to assist you in whichever way is appropriate, e.g. in putting your complaint in writing. If you wish to make a complaint verbally, you can bring someone also, either for support or to act on your behalf.

To whom do I make my complaint?

In the first instance you should normally make a complaint, verbally or in writing, directly to the member of staff providing the relevant service. Or you may, if you prefer, make a complaint, in writing, to the Partnership Director.

Please now SUBMIT your form

Our organisation agrees to abide by the terms and conditions as set out in the Down Armagh Rural Transport Partnership Transport Policy, and we understand that any breach of these conditions may result in our group being expelled from membership. We understand that Down Armagh Rural Transport Partnership is registered under the relevant Data Protection legisaltion of the time and we consent to Down Armagh Rural Transport Partnership holding the above information about our organisation. We understand that this information will NOT be used outside Down Armagh Rural Transport Partnership to identify individual members but that statistical type data may be forwarded to Motability Grants to Charities and other funders, for future research purposes.

By signing below, I hereby agree to participate in research and media events relating to the Motability Access Plus project

Motability Access Plus Scheme

Terms and conditions for applicants

All conditions/transport is subject to change and subject to availability

(1.1) What is the Motability Access Plus scheme?

The Motability Access Plus scheme is a transport and training scheme, which is funded by Motability Grants to Charities.

The Motability Access Plus scheme will provide groups with a range of accessible and subsidised community transport services and training for eligible groups operating within the Craigavon and Banbridge council areas.

(1.2) Catchment Area

The scheme applies to groups whose base is within the Craigavon and Banbridge council areas (for further detail, please see the map on Page 2)

(1.3) Applying for project support

Applications will be invited from eligible groups. 

1. The scheme can be used to facilitate better access to recreational activities for people with Special Educational Needs and/or a Disability (SEND).

2. All travel arrangements will be made between the group and DART. 

3. All transport is subject to availability 

4. Due to space limitations, we are unable to accept child seats or booster seats on board our vehicles. Our vehicles have all age seatbelts. 

5. We cannot travel outside Northern Ireland; this is a condition of our permit. 

6. Same day cancellations will incur a fee of £20.00 per bus. Groups that repeatedly cancel (three or more same day cancellations) with short notice may have their membership revoked. 

7. It is the responsibility of the group designated leader to maintain standards of behaviour on board DART buses. 

8. For the purpose of monitoring and evaluating the success of the scheme information such as passenger types and nature of trips will be collated from application forms, claim forms etc. This information may also be made available to the Motability Grants to Charities for monitoring and statistical purposes. 

9. All groups will be required to provide feedback, you will be sent a link within 48 working hours of your completed booking. Failure to complete the survey within the specified time will result in future bookings not being processed.

10. A copy of the DART Membership Handbook will be provided to each group as part of an information pack and sent out upon acceptance of a membership application. It is important that groups familiarise themselves with the contents of the document prior to booking.

Beneficiary groups agree to publicise trips and the Motability Access Plus scheme through any media release mentioning Motability Grants to Charities as the funder and DART Partnership as the provider respectively.

In addition, beneficiary groups and members agree to participate in photography/ filming events and publicity organised by DART to highlight the Motability Access Plus scheme in the community.

It is essential that beneficiary groups have relevant permission from their members.

Down Armagh Rural Transport Partnership Ltd through the Motability Access Plus scheme service seeks to offer a high quality service to all members. We understand there will be times when people who use our services wish to make suggestions to help us to improve these services, or to complain about the service they have received or feel they should be receiving.

We wish to ensure that everyone who uses our services is aware that they have the right to raise concerns or make complaints. The Complaints Procedure explains what options are open to members if they have a complaint, and how to go about making one. It also explains what action we will take if we receive a complaint from a user of our services or from someone acting on the user's behalf. This will ensure that you are able to take up your right to make a complaint, knowing that we will respond to it according to the procedures now established.

The Complaints Procedure aims to:

Address complaints thoroughly and sensitively; enable people to resolve matters at any stage of the procedure encourage positive action by us in looking at the effect of the resolution(s) of a complaint on the provision of our service(s) and to implement changes as appropriate.

Who can complain?

Any person using, or wishing to use, one ofour services. A person who legitmately represents someone who uses, or wishes to use, one of our services.

What can be complained about?

The complaints procedure can be used to raise concerns about the service(s) you are receiving or feel you should be receiving.

Can I get help with making my complaints known?

The person dealing with your complaint will try to assist you in whichever way is appropriate, e.g. in putting your complaint in writing. If you wish to make a complaint verbally, you can bring someone also, either for support or to act on your behalf.

To whom do I make my complaint?

In the first instance you should normally make a complaint, verbally or in writing, directly to the member of staff providing the relevant service. Or you may, if you prefer, make a complaint, in writing, to the Partnership Director.