Damaged/Defective or Wrong Item Received

Damaged/Defective or Wrong Item Received

Use this form when you receive your order and one or more items is either damaged or incorrect. We will file a claim on your behalf if needed and will contact you via email or phone to rectify the situation.
Name*

First NameLast Name
Email*
example@example.com
Phone Number
Please enter a valid phone number.
Order or Invoice Number*
Order Issue*

Item Damaged In ShippingDefective ItemWrong Item Received

Damaged/Defective Item Number*
Ex: HD120
Damaged/Defective Quantity*
Brief Description of the Defect*
Please Upload Photos/Video of the Damaged/Defective Item(s), See Instructions Below:*

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Please include the following photos:

A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box).

A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number).

Two photos displaying all six sides of the package (One photo should display the top and two sides. The second photo should display the bottom and the opposite sides).

**Please do not discard your merchandise or the original packaging, UPS may want to pick up and inspect the item(s). We will contact you to let you know when it's ok to discard the item(s)
Please include a photo that shows the item defect, or a video if possible if that format better demonstrates the defect.
Item Ordered*
Ex: HD120
Quantity Ordered*
Description of Item Received In Error*
Include Item Number If Possible Ex: HD120
Quantity Received In Error*
Photo of Item Received In Error*

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Should be Empty: